B2B Customer Support Software ( 4.45/ 5 730 reviews) 14,096 Alternatives to TeamSupport
Explore a recommended list of TeamSupport alternatives for your business in 2019. Compare alternatives to TeamSupport side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Was good reliable for ticket management. If all you need is basic functionality, great option. This software has been so useful to me that I criticize or bad experiences I do not have. It is also very easy to use even for non-administrators like me, and makes provision of support super seamless.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it. I love the design, its very good for me and I also love that is has a useful metrics that are easy to configure and very easy to use. So easy customized and really helpful for improvement working process. Very recommended to using this.
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. It also helps our employees to be more aware of their workload, and see how they are performing against their targets, so they love it too.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews A great product, there are a few issues which would make it a lot better, please feel free to expand on these further. Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly. Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews Support people are pretty helpful and reply at earliest if you have any questions and the features are working as promised, hence so far so good. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app. We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews There are some minor things that I'd be happy if help scout improve upon, but otherwise I'm very happy with them. So when you buy into Help Scout, you're not just getting a great software product, but also getting a great organization running behind it. Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Powerful help desk & service management software
Helpdesk, customer support software
What users mention about HappyFox See all reviews You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.
Unified customer service platform
What users mention about Kayako See all reviews Did I mention Kayako Services being great in helping to resolve questions and issues when contacted. The dashboard/backend is great. The whole Kayako experience is great for both me and my visitors. The search is not working and no results even if it should be. While replying - no possibility to see notes.
Customer service software you can depend on
What users mention about Deskpro See all reviews The tool is effective, the people are awesome, and for our small company, it's the perfect solution. All in all, great piece of software and really happy with the support. Easy to use, easy to customise, very happy with the software.
Customer Support Software for Live Chat, Email and Twitter
Customer support and business process management
Live chat for customer support
100% customizable Service Desk for any business small or large
AI-enabled chatbot & VCA Solutions for Customer Service
Online helpdesk & knowledge base simplified
Customer service software from Microsoft
Intelligent Virtual Agent + Live Chat
Customizable help desk & ticketing system
What users mention about Deskero See all reviews The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. I love how I can gather customer data, track outstanding tickets, and evaluate wait time. The Deskero team has been great to work with. It was also very easy to get my clients to adopt the new system which is a big plus.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. In our business, SysAid is an excellent tool that helps us to improve our customer service.
Web, Social & Contact Center
Centralize, assign, and track helpdesk requests with Mojo.
What users mention about Mojo Helpdesk See all reviews This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc. The searching is ok but could be better. I like the ability to send out surveys after a ticket is marked as solved. Mojo then sends a notification to a gmail account , which forwards these emergency notifications to our phones (in case our internal system is the problem!).
Enterprise IT service cloud solutions
What users mention about ServiceNow See all reviews Some time facing problem in back button & redirecting in some other incident which react problem some time. Good integrations with ITIL processes like incident management and other value added services like google maps. Good reporting capabilities allow users to monitor services. Reports are customizable and easily filterable.
Support, engage, and convert customers on a single platform.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Ticketing software for effortless customer support
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews This service helps provide quality care for a program that has tremendously changed our organization for the better. I like that it is all cloud based and it has great add on software. I also think that it has great app functionality. Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The ease of resolving issues/tickets, with great user interface. Navigating in agent portal is relatively easy and intuitive. I have been using LiveAgent since 2011. One of the best, easy to use, excellent customer care, various integration options. Sometimes bugs occur which results as a barrier in workings. Problems about its loading and lagging should also be kept in mind.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. The ability to retrace steps, or downloaded almost anything to. CSV format, to name a few, is an amazing feature. Pros: Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
AI-based customer service management solution
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity. It's very reliable and easy to navigate. It really helps in a time of need.
Self-service support & customer education platform
What users mention about elevio See all reviews For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Great product, great team, great value to our business. Elev.io is an amazing knowledge base for in-app help.
Experience management platform
What users mention about Qualtrics See all reviews I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design. I agree this software ideal this is to help build and I feel like it absolutely does that also it's very useful. I love how it pays you just for your opinion. These are great people to deal with and their.
ITIL aligned service desk software
What users mention about NetHelpDesk See all reviews The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. What users mention about InvGate Service Desk See all reviews The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good. It is a bit difficult to find some problems that we solved in the past and there was some problems with the assignment of tickets. InvGate represents the harmony between a great software product and excellent graphic interface for the end user.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews The features, very good, the agent was very helpful. I would like the survey to be shorter. Wow easy to use and great support. Our costumers are very happy about the service. The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.
The Customer Friendship Platform
Live Chat Software and Virtual agent for SMBs
Web based customer support
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews On top of this, the customer support is awesome. They are quick to respond and super helpful. Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding. It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great.
Ticket management for customer service and support teams
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews It's clear the guys get on great and are very enjoyable to work with. Better case management and customer success and satisfaction. Very easy setup and use. Can be as complex as you want or as simple as you want.
Collaborative remote access solution
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Easy to use, greetings are a massive benefit to improve customer interaction, reporting is easy to view/follow. Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect.
Remote Support, Remote Meeting & Remote Access Software
What users mention about ConnectWise Control See all reviews Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support. The default color theme is red, which is annoying to me. That's the worst thing I can say about the software. I like the interface and they keep improving it as we go. I like that I am able to convert a remote session for help into a permanent connection.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The feature set of Agile is right up there with the best of the best, but at a much better price point. I searched extensively for a good CRM solution and Agile CRM seems to be best suited for our company. Very user friendly and easy to use. The dashboards are very good and can be personalised according to the sales funnel of the company.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. I absolutely love Truly. Ve been using this software for about a few months now and it's great. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. I love the ease of supervisor functions such as coaching and monitoring, it's super easy to switch between calls, and makes multitasking amazing. The overall experience with NICE has been a positive one. There are multiple items that we love, and then some that could use some work.
Free online appointment booking software
What users mention about Bookafy See all reviews I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. Thank you for the great software. I really love what you are doing and I love Bookafy for my business. It is simple, and the customer services is so great whenever you have questions. Thank you for making such an easy system to use.
Audio-Visual Guidance to your Website
Accelerate Digital Adoption
What users mention about Whatfix See all reviews Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
Incident management & issue hotline service
In-app feedback & bug reporting for mobile apps
What users mention about Instabug See all reviews The cost , it's really problem in the first launching the app just it the obstacle in the software. I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information. Rich in integrations, such as slack, and JIRA. Shake and send feedback user experience is one of it's strongest strengths.
Citizen request management solution for local & county gov
Investigative case management software
Your adaptable & easy to use quality management solution
What users mention about QT9 Quality Management See all reviews I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature. Great product for small size companies and also nice to manage multi-sites of small sizes. I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place.
The pioneer and market leader in Experience Management
Service desk software with self-service web portal support
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
ITIL Certified IT Service and Asset Management Solution
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews I liked best that the vendor worked with us on suggestions on how to increase certain capabilities of the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. Cost is very reasonable. It's is the most important determining factor to why we recommend ChangeGrear to our organization.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews Very friendly interface at both desktop and mobile versions. Outstanding flexibility in configuration. No alerts are missed out and actioned on timely basis especially during the outage time. Plenty of features + ease of integration with other services (influxdata in particular). Support quality is very nice.
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews Very nice looking and useful reporting charts. A way to more closely mimic what paper forms look like would be nice. Automation ability is great. Affordable if you are going to use the features that it ships with. My experience with Service Desk Plus has been great. I love how customization this software is especially for our industry.
Usersnap is the #1 visual feedback solution for QA/UAT/CX
What users mention about Usersnap See all reviews Great usability and inviting customer feedback widget. Lack of customer feedback forms but I was told it's coming up soon so i an looking forward to it. The biggest downside is that customers don't always use it for the purpose intended.
Customer service and order tracking solution for businesses
AI-powered customer engagement platform
Customer experience platform with decision tree analytics
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Their support is amazing and friendly - regardless of you being a paying customer or free user. Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Call center CRM-integrated software
Multi-channel Customer Communication Platform
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Leading Community Platform for Customer Success & Support
The Omnichannel Customer Service and Support
What users mention about Service Creatio See all reviews Customer service was great and the team dedication to find suitable solution was beyond reproach. Happy business Partner/ Happy Customer in the Insurance Industry. What users mention about Salesforce Essentials See all reviews Very helpful and friendly software, the interaction between customer and the company is great. The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. I really love the ease of setting up Desk.com and my Agents love the user interface.
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Text messaging for customer service & team collaboration
What users mention about Zingle See all reviews When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find. Zingle has benefit our company tremendously! overall we are pleased with how easy and clear it is to work with this software. Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
Customer complaint management and quality assurance software
The total employee relations risk mitigation solution
Enterprise Quality Management
What users mention about MasterControl See all reviews I am responsible for all of the documentation for Quality Control for the company I work for. Customer Service is the best of any company I've worked with. The system is easy to use and can be tailored to fit the needs of your company. Jreports has been a struggle. Implemented new FBS forms with no out of the box reports.
Issue management software for demanding development projects
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
Full-stack bug and issue tracking for web and mobile apps
What users mention about Rollbar See all reviews The more errors you have the more you pay. Rollbar motivates you to fix things to pay less. Rollbar is a great and powerful tool. Everything you could want in an log management solution combine with exception tracking in one platform. Installing Rollbar reporting in has helped me pick up errors that I would have otherwise missed.
Task & project automation for growing teams
Online project management tool for developers
What users mention about Backlog See all reviews I can't have the statistics I want at Home, I can't see overall my project. I Hope Backlog can be developed and help us more in the future. Absolutely fantastic way to manage your pest control business. Managing has never been so easy. M very happy working with Backlog tool. Email notifications are insanely useful for tracking changes.
Help desk & billing software for IT service businesses
Test management, bug tracking & requirements management tool
Bug tracking & issue management software for SMBs
What users mention about Zoho BugTracker See all reviews I am finding it easy and happy to use and track all my project related tasks. It helps to address issues on time. Easy to collaborate with the help of the chat. Good support to add related documents. I also like the support from the team. They're usually very quick and helpful whenever help is needed.
Web-based EHS and quality management software
What users mention about Intelex See all reviews Intelex is a great product especially because it is highly customizable and does integrate with many other systems. Consistency in excellent service across all departments within the company. Versatile software with excellent tools for data capturing and assessment.
Powerful Test Management Software
What users mention about SpiraTest See all reviews It would be good to see a few more features and clean up the UI to be able to have a better feeling of the projects you are currently working on. The product is very good and and a lot more worth for the price it comes for. We think this is quite fundamental. The good things about Spiratest is that support is very responsive.
Friendly project management for smart teams
The easiest way to build your own apps without code.
What users mention about Quick Base See all reviews The greatest benefit we see with QuickBase is the ability to respond quickly to our business needs. The product is flexible and easy to change. It may be a great fit for other people, just not for me and what I was trying to accomplish. The ability to generate reports with or without SQL is a great advantage filtering is very responsive and in all very intuitive with data.