TeamSupport Alternatives &amp; Competitors

(3.7K)

Top features

Customer Complaint Tracking
5.0
Audit Trail
5.0
Real Time Data
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.2

4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

98

183

110

features in common

98

features in common

LiveAgent user ratings

Functionality

4.6

(1.5K)

Top features

Chat/Messaging
5.0
Incident Management
5.0
Email Templates
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$9/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

97

159

110

features in common

97

features in common

Zoho Desk user ratings

Functionality

4.5

(2K)

Top features

Workflow Configuration
5.0
Appointment Management
5.0
SMS Messaging
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.1

4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

82

127

110

features in common

82

features in common

Freshdesk user ratings

Functionality

(3.1K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Problem Management
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$15/month

Value for money

4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

91

202

110

features in common

91

features in common

Salesforce Service Cloud user ratings

Functionality

(733)

Top features

Billing & Invoicing
5.0
Contact Database
5.0
Call Scripting
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Value for money

4.2

0.2

4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

71

171

110

features in common

71

features in common

Intercom user ratings

Functionality

(987)

Top features

Message Personalization
5.0
Lead Verification/Validation
5.0
Interaction Tracking
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$74/month

Value for money

4.0

0.4

4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

63

95

110

features in common

63

features in common

SolarWinds Service Desk user ratings

Functionality

(563)

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Categories in common

Features

Total

69

136

110

features in common

69

features in common

Freshservice user ratings

Functionality

(562)

Top features

Completion Tracking
5.0
Survey/Poll Management
5.0
Live Chat
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$29/month

Value for money

4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Features

Total

67

112

110

features in common

67

features in common

JIRA Service Management user ratings

Functionality

(609)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Issue Tracking
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$60/month

Value for money

4.3

0.1

4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Categories in common

Features

Total

97

199

110

features in common

97

features in common

Front user ratings

Functionality

(253)

Top features

Collaboration Tools
5.0
Chat/Messaging
5.0
Calendar Management
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$19/month

Value for money

4.1

0.3

4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Verified reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

61

226

110

features in common

61

features in common

EngageBay CRM user ratings

Functionality

4.6

(555)

Top features

Customer Segmentation
5.0
Transcripts/Chat History
5.0
Multi-Account Management
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$14.99/month

Value for money

4.8

0.4

4.4

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

68

202

110

features in common

68

features in common

Zoho CRM user ratings

Functionality

(6.3K)

Top features

Real Time Notifications
5.0
Email Alerts
5.0
Wiki
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$20/month

Value for money

4.3

0.1

4.4

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Categories in common

Features

Total

63

108

110

features in common

63

features in common

ServiceNow Customer Service Management user ratings

Functionality

(142)

Top features

Third Party Integrations
5.0
Service Level Agreement (SLA) Management
5.0
Help Desk Management
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Value for money

4.1

0.3

4.4

What users say about ServiceNow Customer Service Management's value for money

An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.

pm

pratik m.

The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.

Balaji K.

Categories in common

Features

Total

92

160

110

features in common

92

features in common

Vivantio user ratings

Functionality

4.2

(177)

Top features

Real Time Notifications
5.0
Task Management
5.0
Remote Access/Control
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$59/month

Value for money

4.3

0.1

4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

51

124

110

features in common

51

features in common

NICE CXone user ratings

Functionality

4.1

(555)

Top features

Performance Management
5.0
For Call Centers
5.0
CRM
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$100/month

Value for money

4.1

0.3

4.4

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

26

27

110

features in common

26

features in common

WorkHub Tasks user ratings

Functionality

5.0

(8)

Top features

Support Ticket Management
5.0
Multi-Channel Communication
5.0
Alerts/Escalation
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Categories in common

Features

Total

46

59

110

features in common

46

features in common

LiveChat user ratings

Functionality

4.5

(1.6K)

Top features

Real-Time Chat
5.0
Feedback Management
5.0
Visual Analytics
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.1

4.4

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

48

92

110

features in common

48

features in common

Ameyo user ratings

Functionality

4.0

(94)

Top features

SMS Messaging
5.0
Real Time Notifications
5.0
Customizable Fields
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Value for money

3.9

0.5

4.4

What users say about Ameyo's value for money

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.

SI

Shridhar I.

We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

BB

Bayarbaatar B.

Categories in common

Features

Total

54

196

110

features in common

54

features in common

Salesforce Sales Cloud user ratings

Functionality

(17.8K)

Top features

Purchase Order Management
5.0
Source Tracking
5.0
Drag & Drop
5.0

TeamSupport user ratings

Functionality

Top features

Full Text Search
5.0
Collaboration Tools
5.0
Reporting & Statistics
5.0

Pricing

Value for money

4.0

0.4

4.4

What users say about Salesforce Sales Cloud's value for money