App comparison

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TeamSupport Logo
TeamSupport
4.5
(841)

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The complete B2B solution for great customer support

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(25)

TeamSupport Alternatives & Competitors

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Features


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Devices supported


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Organization types


Integrated with


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Company size


Zendesk Suite logo

Zendesk Suite

4.4
(3.7K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
TeamSupport logo

96

182

110

features in common

96

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.7K)

Top features

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

  • Real Time Data

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.2

TeamSupport logo
4.4

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

LiveAgent

4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
TeamSupport logo

98

183

110

features in common

98

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Chat/Messaging

    5.0

  • Incident Management

    5.0

  • Email Templates

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.3

TeamSupport logo
4.4

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Zoho Desk

4.5
(2K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
TeamSupport logo

97

159

110

features in common

97

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2K)

Top features

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

  • SMS Messaging

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.1

TeamSupport logo
4.4

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshdesk logo

Freshdesk

4.5
(3.1K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
TeamSupport logo

82

127

110

features in common

82

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.1K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4
TeamSupport logo
4.4

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(733)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
TeamSupport logo

91

202

110

features in common

91

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(733)

Top features

  • Billing & Invoicing

    5.0

  • Contact Database

    5.0

  • Call Scripting

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Value for money

Salesforce Service Cloud logo
4.2

0.2

TeamSupport logo
4.4

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Intercom logo

Intercom

4.5
(987)

Making internet business personal

Features

Total

Intercom logo
TeamSupport logo

71

171

110

features in common

71

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(987)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$74/month

Value for money

Intercom logo
4.0

0.4

TeamSupport logo
4.4

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
SolarWinds Service Desk logo

SolarWinds Service Desk

4.6
(563)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
TeamSupport logo

63

95

110

features in common

63

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(563)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.1

TeamSupport logo
4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Freshservice logo

Freshservice

4.5
(562)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
TeamSupport logo

69

136

110

features in common

69

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(562)

Top features

  • Completion Tracking

    5.0

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4
TeamSupport logo
4.4

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
JIRA Service Management logo

JIRA Service Management

4.5
(609)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
TeamSupport logo

67

112

110

features in common

67

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.4
(609)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Issue Tracking

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

TeamSupport logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Front logo

Front

4.5
(253)

How 8,000+ companies streamline customer communication.

Features

Total

Front logo
TeamSupport logo

97

199

110

features in common

97

features in common

Front logo

Front user ratings

Functionality

4.4
(253)

Top features

  • Collaboration Tools

    5.0

  • Chat/Messaging

    5.0

  • Calendar Management

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.1

0.3

TeamSupport logo
4.4

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
EngageBay CRM logo

EngageBay CRM

4.7
(555)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay CRM logo
TeamSupport logo

61

226

110

features in common

61

features in common

EngageBay CRM logo

EngageBay CRM user ratings

Functionality

4.6
(555)

Top features

  • Customer Segmentation

    5.0

  • Transcripts/Chat History

    5.0

  • Multi-Account Management

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$14.99/month

Value for money

EngageBay CRM logo
4.8

0.4

TeamSupport logo
4.4

What users say about EngageBay CRM's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Zoho CRM logo

Zoho CRM

4.3
(6.3K)

CRM software that helps you sell smarter, better, faster.

Features

Total

Zoho CRM logo
TeamSupport logo

68

202

110

features in common

68

features in common

Zoho CRM logo

Zoho CRM user ratings

Functionality

4.3
(6.3K)

Top features

  • Real Time Notifications

    5.0

  • Email Alerts

    5.0

  • Wiki

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$20/month

Value for money

Zoho CRM logo
4.3

0.1

TeamSupport logo
4.4

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
ServiceNow Customer Service Management logo

ServiceNow Customer Service Management

4.4
(142)

Automate requests and deliver effortless experiences

Features

Total

ServiceNow Customer Service Management logo
TeamSupport logo

63

108

110

features in common

63

features in common

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management user ratings

Functionality

4.3
(142)

Top features

  • Third Party Integrations

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Help Desk Management

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Value for money

ServiceNow Customer Service Management logo
4.1

0.3

TeamSupport logo
4.4

What users say about ServiceNow Customer Service Management's value for money

An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Vivantio logo

Vivantio

4.3
(177)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
TeamSupport logo

92

160

110

features in common

92

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.1

TeamSupport logo
4.4

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
NICE CXone logo

NICE CXone

4.2
(555)

Cloud Contact Center Software

Features

Total

NICE CXone logo
TeamSupport logo

51

124

110

features in common

51

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(555)

Top features

  • Performance Management

    5.0

  • For Call Centers

    5.0

  • CRM

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$100/month

Value for money

NICE CXone logo
4.1

0.3

TeamSupport logo
4.4

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
WorkHub Tasks logo

WorkHub Tasks

5.0
(8)

All sort of organizations from small to enterprise-level

Features

Total

WorkHub Tasks logo
TeamSupport logo

26

27

110

features in common

26

features in common

WorkHub Tasks logo

WorkHub Tasks user ratings

Functionality

5.0
(8)

Top features

  • Support Ticket Management

    5.0

  • Multi-Channel Communication

    5.0

  • Alerts/Escalation

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

LiveChat logo

LiveChat

4.7
(1.6K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
TeamSupport logo

46

59

110

features in common

46

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Feedback Management

    5.0

  • Visual Analytics

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.1

TeamSupport logo
4.4

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Ameyo logo

Ameyo

4.1
(94)

All-in-one Contact Center Software

Features

Total

Ameyo logo
TeamSupport logo

48

92

110

features in common

48

features in common

Ameyo logo

Ameyo user ratings

Functionality

4.0
(94)

Top features

  • SMS Messaging

    5.0

  • Real Time Notifications

    5.0

  • Customizable Fields

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Value for money

Ameyo logo
3.9

0.5

TeamSupport logo
4.4

What users say about Ameyo's value for money

At BRIPL we have had the pleasure to use the system for about 2 years now. It is a very effective solution that helps our agents.
We have some problems on our front-end. Some buttons doesn't work and there is some spelling mistake.

Categories in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(17.8K)

Cloud-based CRM & Sales Automation

Features

Total

Salesforce Sales Cloud logo
TeamSupport logo

54

196

110

features in common

54

features in common

Salesforce Sales Cloud logo

Salesforce Sales Cloud user ratings

Functionality

4.4
(17.8K)

Top features

  • Purchase Order Management

    5.0

  • Source Tracking

    5.0

  • Drag & Drop

    5.0

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(841)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Pricing

Value for money

Salesforce Sales Cloud logo
4.0

0.4

TeamSupport logo
4.4

What users say about Salesforce Sales Cloud's value for money

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.

Categories in common

SysAid logo

SysAid

4.5
(408)

All-in-one ITSM & Help Desk Software

Features