TextSpot Reviews

Can't say that I liked anything. I don't recommend it at all.

Bad business ethics, poor customer service. Unwilling to refund accidental subscription time, meant to cancel after first month. Just wanted to try text marketing out. I was sure I had cancelled it but it slipped by somehow.

Hi Donald, We're sorry you feel that way. When you emailed us asking for a refund for your subscription from 6 months prior, we treated you like any other customer. We can refund the most recent payment, but cannot refund a subscription payment simply because you failed to cancel your account. That is how any subscription service works. You agree to our terms and conditions, which clearly state...

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The facet that I can send monthly reminders to our customers on making their payments and I only have to set it up once.

I do not like that I can not edit a txt once I've set it up, if I made a mistake on a scheduled txt I have to delete it and rewrite it.

Hi Kristina, Thank you so much for taking the time to write a review. We're so glad to hear that your customers are benefiting from receiving text messages from our platform. I can confirm that we are working on the ability to edit scheduled messages. That feature will be available soon! Thanks again for using TextSpot!

Scheduled texts work great. That way I can do them all in advance.

Not being able to reply to messages. Or have an app for the software.

Hi Brandi, Thank you so much for your review. We're glad to hear you've enjoyed your experience with TextSpot so far. We recently launched the ability to reply to incoming messages. It is called "Inbox." Any messages you send from your TextSpot number that receive a reply will show up in your Inbox tab to have a one-on-one conversation. Plus, those incoming messages are free and do not count against your credits. A dedicated app for your mobile device is on our product roadmap, although we have some other features we will be releasing first.

I really like the capabilities of this software however it would be great if we could change an already scheduled text because meetings change often. Other than that, it checks all the boxes I needed it for.

Editing scheduled texts and not being able to use my phone number or something like it.

Hi Kandice, Thank you so much for taking the time to leave this review. We're glad to hear that you've found better functionality with TextSpot. I can confirm that we are working on the ability to edit scheduled messages. Soon your con will be a pro! Thanks again for using TextSpot

I love that I can create templates of texts and then apply whatever contacts to these templated texts and send out scheduled reminders.

I wish I could edit scheduled texts more easily.

Hi Jessica, Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform. We are happy to hear that your experience so far has been great and we hope to continue to exceed your expectations. As you've mentioned, scheduled messages cannot be edited. However, we always take your feedback seriously and I can confirm that feature is in our development pipeline. Expect it soon with many other exciting enhancements!

Customer service has been wonderful. They are so easy to work with

Wish there was the ability to have sub-groups

Hi Amber, Thank you so much for taking the time to leave a review. It helps us continuously build a better SMS platform. We are happy to hear that you have had a great experience with the product and specifically our customer service. We look forward to continuing to serve you and your text messaging needs. We would love to learn more about your idea for sub-groups. Please feel free to email us to tell us more about this concept. Most of the features we build originate as customer ideas!