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GlossGenius
5
304
4
30
3
7
2
2
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful system to automate beauty, wellness & health admin.
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GlossGenius - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
GlossGenius overview
Based on 349 verified user reviews
What is GlossGenius?
GlossGenius is an appointment scheduling tool with key features that include mobile access, automated confirmations and reminders, client database management, calendar management, online booking, credit card processing, and more.
Who uses GlossGenius?
By industry, GlossGenius reviewers are most commonly professionals in cosmetics (41%). The most frequent use case for GlossGenius cited by reviewers is appointment scheduling (76% of reviewers).
What do users say about GlossGenius pricing?
Most reviewers indicate that GlossGenius delivers strong value for money, with affordable pricing, flat fees, and essential features included. However, some reviewers report dissatisfaction with recent price increases and additional charges for premium options.
Starting price
per month
Pros & Cons
Appointment Scheduling
Client Management
Payment and Deposits
Pricing
Customer Support
GlossGenius’s user interface
GlossGenius review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.7
Ease of use
4.8
Customer support
4.8
Reviews sentiment
What do users say about GlossGenius?
Users say GlossGenius streamlines client management, booking, and appointment scheduling, making daily business operations much easier and more organized. They find the platform user-friendly, visually appealing, and efficient for both themselves and their clients, who appreciate the simple online booking and payment options. Many highlight the convenience of having everything in one place, including notes, reminders, and inventory tracking. They value the time saved and the professional image it provides.
Some mention drawbacks such as limited integrations, occasional bugs, and requests for more features like multi-location support, customizable forms, and improved customer support. They note mixed experiences with pricing, payment processing, and the speed of resolving technical issues.
Select to learn more
Who uses GlossGenius?
Based on 349 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
GlossGenius's key features
Most critical features, based on insights from GlossGenius users:
All GlossGenius features
Features rating:
GlossGenius alternatives
GlossGenius pricing
Pricing plans
Pricing details:
User opinions about GlossGenius price and value
Value for money rating:
To see what individual users think of GlossGenius's price and value, check out the review snippets below.
Daisy P.
Hair Stylist
Marcella E.
Esthetician
GlossGenius integrations (0)
Integrations rated by users
We looked at 349 user reviews to identify which products are mentioned as GlossGenius integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Allows us to embed Booqable’s online booking engine directly into our website for a seamless reservation experience.”

Jacqueline S.
Owner
Integration rating: 5.0 (1)
“Automated calendar syncing ensures technical interview rounds align instantly across panel schedules, eliminating manual coordination and double-booking.”
Estrella A.
Software Engineer
Other top integrations
GlossGenius customer support
What do users say about GlossGenius customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of GlossGenius customer support.
A significant portion of users highlight fast, friendly, and attentive customer support that resolves issues promptly.
Widespread user sentiment praises the helpfulness of staff and the ease of getting assistance during onboarding and transitions.
A minority of users report difficulty reaching human support, citing limited phone access and unhelpful automated responses.
Support options
Training options
To see what individual users say about GlossGenius's customer support, check out the review snippets below.
“It’s been very nice, I’ve only ever had one time where I needed to contact customer service and it was handled promptly and efficiently”
Tayler N.
Cosmetologist
“The Gloss Genius community is wonderful and the support on their platform is amazing - especially for any of your customer service needs pertaining to the app.”

Barbette E.
Salon Pro Coaching for Stylist
“I tried calling this phone number (within its operating hours) and the bot on the phone told me I called while the line was not in operation.”
Lyla P.
Owner
“AI customer service, ZERO way to call or speak to a human when issues happen.”
Rosie V.
Owner
GlossGenius FAQs
GlossGenius has the following typical customers:
Small Business, Freelancers, Mid-size Business
These products have better value for money
Q. What is GlossGenius used for?
GlossGenius is the all-in-one business management platform for single-location and multi-location beauty, wellness, and health businesses. More than 125,000 businesses use GlossGenius, including over 5,000 medspas and aesthetic practices running it as their HIPAA-compliant EMR. Businesses that switch see 26% more revenue in their first year on average, a 75% rebooking rate, and 40+ hours saved on admin every month. Here's a closer look at the platform: A full suite of AI agents to handle every part of your business: An AI Receptionist handles inbound calls and texts 24/7 and books roughly half of client inquiries, which arrive after standard business hours. An AI Growth Analyst runs daily analysis on business data and surfaces revenue opportunities benchmarked against industry data. An AI Marketer generates and deploys text and email campaigns. Booking & scheduling: 30-second, login-free booking from a business's website, Instagram, or directly from Google Search and Maps through a Reserve with Google integration. No app download or account creation required on the client side. Automated SMS and email reminders reduce no-shows, and the waitlist system automatically offers open cancellation slots to waitlisted clients. Payments and point of sale: Flat 2.6% processing rate on every plan, with no add-on per-transaction fees. For comparison, Square charges 2.6% plus $0.15 per in-person transaction, and Vagaro's rates range from 2.2% to 3.5%+ plus added fees. Businesses switching to GlossGenius save an average of $8,000 a year on processing. Supports Tap-to-Pay, instant payouts, and Buy Now Pay Later through Affirm, Afterpay, and Klarna integrations. Operations: Multi-location multi-provider scheduling, resource management, staff time tracking, payroll, custom commission structures, location-specific permissions, inventory management, and real-time analytics and reporting. Marketing and retention: Built-in email and text marketing, a booking website with SEO included, automated rebooking prompts, client re-engagement campaigns, memberships, and packages. HIPAA-Compliant EMR: For medspas, aesthetic practices, and other medical clinics, GlossGenius functions as a HIPAA-compliant EMR, including medical charting, SOAP notes, clinical photo markup, medical director sign-off, and digital forms and waivers, removing the need for a separate charting system. Switching to GlossGenius from pen and paper, Square, Vagaro, Boulevard, Zenoti, Meevo, Fresha, Mindbody, StyleSeat, Acuity, or another platform is easy. Our team switches over your appointments, client notes, and more to GlossGenius for free. Pricing: Subscription plans start at $24/month. Medspa-specific plans (Practice Essentials and Practice Advanced) start at $148/month. Every plan includes a 14-day free trial, no credit card required, no hidden or add-on fees, and no contracts.
Q. Does GlossGenius support mobile devices?
GlossGenius supports the following devices:
Android, iPad, iPhone
Q. What level of support does GlossGenius offer?
GlossGenius offers the following support options:
Chat, Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base, 24/7 (Live rep)
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