Userbrain vs Lyssna

Adobe XD

Dovetail

Adobe XD is an on-premise prototyping software that helps businesses of all sizes create designs for websites and applications using animation tools in real-time. It allows graphic designers to design mockups or wireframes and test them across various devices including mobile, desktop and tablets.

Lyssna

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable insights. It allows product, design, and engineering teams to centralize unstructured data, drive understanding, and accelerate decision-making.

Userbrain is a cloud-based usability testing platform, which helps businesses measure and validate customer experiences with websites or products through continuous feedback. Key features include issue tracking, tagging, access control, audience targeting, task management, and status tracking.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Alerts/Notifications

Annotations

Audience Targeting

Behavior Tracking

Benchmarking

Collaboration Tools

Commenting/Notes

Conversion Rate Optimization

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Questions

Customizable Reports

Customizable Templates

Data Import/Export

Demographic Data

Drag & Drop

Email Reminders

For Mobile

For Websites

Geotargeting

Issue Tracking

Multi-Language

Performance Metrics

Performance Testing

Project Management

Prototype Creation

Quantitative Metrics

Question Library

Reporting/Analytics

Reporting & Statistics

Screen Activity Recording

Search/Filter

Software Testing Management

Survey/Poll Management

Surveys & Feedback

Tagging

Third-Party Integrations

Unmoderated Testing

Usability Testing

User Journeys

User Management

User Research Analysis

Video recording/Transcriptions

Video Support

Userbrain

iPad

iPhone

Windows

Linux

Chromebook

Web-based

Free

Enterprise

President

Adequate but poor customer service. If they cannot be trusted to do the right thing for their customers, then they should not be trusted with the CRO of your website.

Chief of Stuff

They don't care if you come back in 2-3 years they just want more money now and tell you to fuk off afterwards.

I recommend that you consider alternatives to this company.

Bad, just don't use it, there are plenty of alternatives

Marketing intern 

One of the good thing about userbrain is that we get paid via PayPal and the payment then gets credited in our bank account.

User Experience Lead

Compared to other options (usertesting.com and trymyui) it's incredible value for quickly validating User Interfaces and gathering feedback.

UX-Designer

Some target group options are unfortunately not yet available, since there are apparently too few testers in certain groups.

Co-founder, Head of Product

I have a variety of question types to choose from and customizing the existing templates is simple.

UX Lead

It helps you get those tests into the field as quickly as possible - and that is the whole purpose of UserBrain!

UX and Digital Design Lead

For smaller companies, this is a decent tool for creating usability tests - for the cost.

Digital Communications Officer

The ability to create and export clips is probably the biggest drawback to the software, as it means extra work to manually edit the video in another piece of software.

director

I love the easiness of setting up campaigns, and the speed at which the new videos are coming in.

Sr. Director Ecommerce

There are limited demographic targeting  options as a standard part of the platform.

research lead

helping get more people involved in research, and fitting it into the design process quickly

Product

Could be better at screening and asking survey questions within the test

With Userbrain, it was very easy to integrate regular usability testing into our daily work routines.

UX Designer

The keyboard shortcuts are quite good too, so you don't have to use the mouse when making notes on the video, you can pause and play with the keyboard.

Growth Manager

I don't like that it's a bit pricey for startups and that the prices have increased over time.

I wish there were some other useful things like transcription included, even if it was for an additional fee.

Mortgage Loan Processor

I have used their software for a long time now and they will make sure I am up-to-date on my profile so I won't forget they are around.

freelancer

The only thing is that I wish they would send more and upgrade the app , its very sluggish.

RIB Art

i did like most the easiest of testing on this software

Internet judge

So many test can see and when qualified these tests everytime I get money.  

UX Researcher

Customers are able to easily download the chrome extension.

Chief Product Officer

The once downside I did have is now resolved.

I really wish there were more targeting options when selecting the users.

Staff UXD

I wanted to send my test out to a few self-recruited users, and this was a FAIL unfortunately.

Customers support is also good with fast response if any issue regarding test.

Sr UX Designer

There are a couple key features missing that I attribute to the price tier, like tasks/questions that are sequential as opposed to presented all at once.

Research Ops

What I dislike is they do not need me for the testing as much as I thought but I think if I stayed more involved I would really make a killing.

Product 

I had some issue with my first test but after some time I handled this situation and submitted my test easily.

Senior UX Researcher

our service requires users to have some preexisting knowledge about the industry or benefits to what we offer and a lot of the time we can't rely solely on the user's feedback because it's clear they have

During tests, the instructions the users read are overlayed over the screen and sometimes they don't see parts of the page we're testing

They all had issues and I didn't get usable tests from them.

The cost of this software and the on-demand nature attracted me to this service.

No real "cons"--my only suggestion would be to continue further refining the audience demographics which we can specify (e.g. narrowing the age range of target users).

Consulting Director

I was trying to understand brand equity of 2 different companies in 2 different regions, while testing the overall Customer experience and journey

Founder & CEO

Its a great way to make some passive side income.

Great way to get some extra money if you qualify.  

In a matter of a few hours, you get your first test results.

Owner and Designer

It's not nearly as robust or polished as other user testing platforms, but for some quick results for smaller companies or startups, it's the perfect fit.

There aren't many bells and whistles here.

The customer service is fast, friendly and always helps immediately.

Also the ability to specifically narrow down a field of participants by asking qualifying questions.

If you're used to creating usability tests, you can get started with Userbrain in no time.  

It would be better if more like User Testing with very clear step by step full width screens for each task.

User Testing

Customer Support

User Interface

Payment

Ease of Use

User Feedback

Video Testing

Mobile Testing

Target Audience

Video

Mid-size Business

Small Business

Freelancers

Large Enterprises

BrowserStack

BrowserStack is the leading test platform built for developers & QAs to expand test coverage, scale & optimize testing with cross-browser, real device cloud, accessibility, visual testing, test management, and test observability.

Lightster

Lightster helps you find your target audience for interviews, testing, and feedback.

Hotjar

Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Categorization/Grouping

Conditional Logic

Customizable Branding

Data Visualization

Face-to-Face

Feedback Management

Heatmaps

Multi-Channel Distribution

Panel Management

Question Branching

Real-Time Analytics

Single Sign On

Statistical Analysis

Survey Builder

Visual Analytics

Wynter

Growth

It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively.

this arbitrary feature always makes me have to change my test plan or designs to make the test more simple and re-discuss the test plan with other teams.

Product manager

Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap

User Researcher

The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.

Associate Leadership Team

Speed and affordability, you can launch tests ( like surveys, card sorts, prototype) in a fraction of seconds.

Product Designer

It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack

Despite its many advantages, it is meant for small-scale work and not larger research projects.

I haven't used it too much since the change from Usability hub, but the pricing always makes me have to change up the test to be more simple so that i can fit the budget that we have

There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma

CRO Product Manager

In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents.

The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer.

Senior Product Management

I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna!

UX Partner

Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered

UX UI Designer

The only thing I don't like is that there are some limitations within the form builder, and with new features that are put out but these are things that are improved quickly and iterated upon which I love to see.

Sr. UX Director

Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

Userbrain vs Lyssna Comparison (2026)

Userbrain

Lyssna

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives