Userlytics Pricing, Features, Reviews & Comparison of Alternatives

Userlytics

Cloud-based usability testing platform for digital assets

4.64/5 (11 reviews)

Userlytics overview

What is Userlytics?

Userlytics is a cloud-based usability testing platform which helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience based on country, gender, age, education, employment, and income.

Userlytics’ skipping logic module allows administrators to define sequences of questions based on answers provided by testers. Features include annotations, privacy protection, customizable invitation widgets, UX test preview, video transcriptions, and more. The platform comes with screener functionality, which enables teams to ask a series of questions to qualify or disqualify participants. Userlytics lets enterprises generate different types of tests, including verbal tasks, single/multiple choice, ratings-based and open-ended.

Userlytics offers insight into assessment results based on several usability metrics such as time on task, System Usability Scale (SUS), success/failure ratios, Net Promoter Score (NPS), and more. Userlytics allows businesses to hire testers by creating and sharing recruitment links with potential participants. The platform integrates with various third-party applications including Adobe XD, TestFlight and Google Play Console.
www.userlytics.com

Pricing

Starting from
$49
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Spanish
Userlytics screenshot: Userlytics dashboard screenshotUserlytics - Promo VideoUserlytics screenshot: Userlytics offline study screenshotUserlytics screenshot: Userlytics success/failure metrics screenshotUserlytics screenshot: Userlytics audio transcriptions screenshotUserlytics screenshot: Userlytics mobile study screenshot

Userlytics user reviews

Excellent
7

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.4
  5.0
Emilie Gourmanel

Good product

Used weekly for less than 6 months
Reviewed 2020-09-29
Review Source: Capterra

Pros
The best thing about userlytics is how it allows you to quickly get qualitative feedback on a prototype. Quick to setup and the results arrive fast.

Cons
There are a lot of features and many are not obvious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Userlytics is great for cost effective user testing

Used occasionally for 1-2 years
Reviewed 2019-10-01
Review Source: Capterra

User testing with userlytics.com has been easy and straightforward. I can train our freelance analysts on it quickly too.

Pros
Userlytics is easy to set-up and get started with. It's cheaper and has been just as effective for our test purposes as usertesting.com.

Cons
This tool will work best if you know how to write user testing tasks and questions before you start using it -- the software won't teach you the best practices, it just gives you a clean framework to implement them. I wish that, like usertesting.com, this tool provided some basic demographic information about the random users when random user testing (range of income bracket, age and gender) so we didn't have to add questions and take up time getting that information from the users.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Rabindranath Robby Sharma

Userlytics Review

Used weekly for free trial
Reviewed 2020-03-24
Review Source: Capterra

The business works well once you are able to do a test, you do get paid, but the app itself is not that great when it comes to the full functions. Some of the functions that are important works well, but the other functions on the app I wish were fixed that I mentioned.

Pros
I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.

Cons
When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Mariné Palamutyan MBA, CTP, CUA

Great tool and great people!

Used monthly for less than 6 months
Reviewed 2020-08-04
Review Source: Capterra

Pros
Simple and user friendly platform. Learning curve is not steep and [SENSITIVE CONTENT HIDDEN] and team are always accessible and ready to help! Really like the visual charts of responses, which I'm able to copy and paste in my presentation, great quality of video/audio recordings, and the overall layout of the platform. Biggest differentiator is the level of support from [SENSITIVE CONTENT HIDDEN] and team. They're super knowledgeable, kind, patient, and always willing to help! They are true partners and go above and beyond to ensure your study is successful.

Cons
There are some limitations, but most are on their roadmap to be added or [SENSITIVE CONTENT HIDDEN] is able to get it programmed in the backend. 1. For screener portion of the survey, unable to add open response questions. But [SENSITIVE CONTENT HIDDEN]was able to get this programmed in the backend. 2. For screener portion of the survey, unable create multi-select question. But [SENSITIVE CONTENT HIDDEN] was able to get this programmed in the backend. 2. Unable to break participants into different age groups in one study. So I had to create 3 different surveys to be able to specify how many participants I want from each age group. However, [SENSITIVE CONTENT HIDDEN] was able to merge all 3 surveys into one when they were complete. 3. No word cloud or aggregate word usage system from transcript 4. No option to create a metric questionnaire

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tomoko Creed

Great platform to run user testing sessions

Used daily for less than 6 months
Reviewed 2020-06-19
Review Source: Capterra

I usually get test results within an hour or two after I launch the tests and they have a diverse user panel., which helps me to move into the analysis quickly. Also, when I have questions or issues, the support team responds promptly and help me out. Everyone I worked with at Userlytics (the support, ops and the business teams). The pricing structure is straightforward and very reasonable! I like the fact you can purchase credits as needed.

Pros
The steps for creating screeners and test scenarios are very easy and self explanatory. I love the fact that there is a capability for moderated testing (haven't tried yet).

Cons
Wish I could have multi-select questions more easily. (I have to ask ops team to help). Also, I usually like to run a test once, see if I need to make adjustment, and then re-launch the same tests with more people. There are some workarounds and it could mess up metrics, but I wish this can be done more easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Userlytics pricing

Starting from
$49
Pricing options
Subscription
Free trial
View Pricing Plans

DIY – $49 per participant
Custom project – $99 per participant
Enterprise – $69 per participant

Userlytics features

Custom Fields
Third Party Integration

API (448 other apps)
Activity Dashboard (289 other apps)
Activity Tracking (200 other apps)
Automatic Notifications (240 other apps)
Calendar Management (208 other apps)
Contact Management (165 other apps)
Customer Database (201 other apps)
Customizable Branding (251 other apps)
Customizable Reporting (188 other apps)
Customizable Templates (210 other apps)
Data Import/Export (225 other apps)
Electronic Payments (169 other apps)
Email Integration (222 other apps)
Real Time Data (155 other apps)
Reminders (210 other apps)
Reporting & Statistics (314 other apps)
Social Media Integration (200 other apps)
Surveys & Feedback (183 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Userlytics

Key features of Userlytics

  • Prototyping
  • Screen Activity Recording
  • Unmoderated Testing
  • Usability Testing
  • User Journeys
  • User Research
View All Features