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View Point
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer relationship management platform
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View Point - 2026 Pricing, Features, Reviews & Alternatives
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View Point overview
What is View Point?
View Point is an omnichannel customer relationship management platform designed for telecom operators. It equips telecom businesses with customer knowledge for distinguished service management.
View Point covers the main customer relationship processes including customer acquisition, transaction tracking, and customer services. It covers the functionality required along the customer journey, starting from onboarding, activations, transactions, and service tracking, allowing the digital transformation to omnichannel.
With such aggregation of a customer's data from a single access point, a customer can reach out from any channel to meet informed customer service representatives that can intelligently conduct a distinguished service. View Point integrates with any touchpoint to create a telecom's omnichannel era.
Key Features include customer onboarding, customer activation, customer sales activities, product selling, charge wallet, auto top-up, SIM replacement, change owner, POS integration, loyalty programs, documents management, ticketing, workflow customization, custom dashboards, reporting, invoicing, and customized notifications. View Point integrates with telecoms systems to allow distinguished service,
View Point can be hosted on a private cloud, providing remote web-based, mobile-based, and on-premise access to stakeholders.
Starting price
Alternatives
with better value for money
View Point’s user interface
View Point reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
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View Point's key features
Most critical features, based on insights from View Point users:
All View Point features
Features rating:
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View Point support options
Typical customers
Platforms supported
Support options
Training options
View Point FAQs
View Point has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. Does View Point offer an API?
No, View Point does not have an API available.
Q. What level of support does View Point offer?
View Point offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)