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Customer Communications Management Software with CRM (2026) - Page 5

Last updated: March 2026

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216 software options

RingCentral Engage Digital logo

Unified management tool for customer service conversations

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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

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Trengo logo

Automate repetitive work to unleash meaningful conversations

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Because customer Delight. Always. Wins.

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Atom logo

Artificial Intelligence (AI)-based conversational platform

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Atom help businesses streamline communication with clients using AI technology. organizations can view, organize, and respond to client messages related to shopping or customer service across a variety of applications like Telegram, WhatsApp, Instagram, Messenger, and more on a centralized portal.

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Richpanel logo

Ecommerce Customer Service Helpdesk and CRM

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Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service.

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Potion logo

AI-based personalized video email solution

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Potion is a cloud-based software that provides businesses with the ability to manage their product catalog, inventory, and order fulfilment.

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eBanqo logo

Customer engagement platform with automation

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eBanqo is a customer engagement platform that helps businesses extend their services and offer support on social and messaging channels. It offers automated answers to FAQs, multichannel live chat and automation of workflows that enable customers to onboard, complete purchases or resolve issues from their preferred messaging application.

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Coax logo

Get more leads, improve customer service, make more money.

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Coax transforms business communication by providing a universal chat platform. Coax allows users to send texts, social media interactions, emails, calls, eCommerce messages, and more within each customer's unified chat history to prevent missing messages. It also features a live chat widget, automated messaging based on triggers like missed calls or keywords, integrated payment processing, and multi-location support.

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Avaya Experience Platform logo

Contact center management solution

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Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

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Moxo logo

Streamline service orchestration processes for customers.

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Moxo enhances customer communications management by consolidating multi-channel interactions into one platform. With tools like digital signatures and file requests, businesses can deliver personalized, efficient service experiences.

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Flinkit logo

Sales, Marketing, Lead Generation, B2B Commerce

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WhatsApp Business platform for Sales and Marketing

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AIO logo

Omnichannel marketing and digital communication software

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AIO is an on-premise and cloud-based omnichannel marketing software that helps businesses of all sizes manage digital campaigns and streamline client communication through emails, SMS and more.

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ControlHippo logo

WhatsApp shared inbox that lets you manage multiple devices.

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Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices.

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Verloop logo

Conversational AI Platform for Automated Customer Support

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Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection

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Qwil Messenger logo

The only client communication platform you will need

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All-in one client communication platform for all professionals.

Stop the switching between apps as Qwil does chat, doc sharing, e-signature and video for staff and clients, on desktop and on mobile. All-in-one, in your brand knowing that security and compliance has been taken care of.

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Certainly logo

Certainly is a powerful Conversational AI Chatbot builder

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The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

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Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Ticker logo

Communications Platform as a Service

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Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices.

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INO CX logo

All-in-One Business Communication Solution

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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

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inconnect logo

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Rooftop logo

Email and project management software for modern teams

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Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance.

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Twilio Flex logo

Omnichannel customer communications system

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Twilio Flex provides a flexible and scalable omnichannel contact center platform that puts businesses in control of customer interactions. The software gives companies the power to customize every aspect of their customer experience while also meeting the unique needs of each business. Twilio flex includes features such as agent interfaces,communication channels, interaction routing, voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, and more.

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Maropost logo

Omnichannel campaigns that get results

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Maropost empowers businesses to scale and boost revenue with an easy-to-use marketing automation solution that enables users to hyper-segment their audience and rapidly create marketing campaigns that distinguish them from the competition.

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Thrio logo

Contact center technology. Done right.

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Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

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Umnico logo

Omnichannel communication platform

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Omnichannel messaging platform to raise sales & improve customer support effectivity.

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Qiscus logo

Cloud-based customer communications management solution

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Qiscus is a powerful cloud-based customer communications management solution that enables enterprises to handle customer data, leads, omnichannel CRM, and customer engagement operations. It allows users to create a single view of your entire organization’s sales funnel so you can more effectively respond to prospects and leads, improve sales performance by real-time notifications and alerts, automate repetitive tasks, and save time through intelligent automation.

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