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Customer Engagement
Page 3

Customer Engagement Software with Video Support (2026) - Page 3

Last updated: April 2026

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Features

Reporting/Analytics(55)

Support Ticket Management(19)

Mobile Access(32)

Contact Management(26)

Email Management(28)

Video Support

Integrated with

Microsoft Teams(8)

Microsoft 365(3)

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Squarespace(6)

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Howazit

4.5

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Howazit collects feedback from customers and acts upon it.

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance.

Read more about Howazit

Users also considered

Fullview

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The AI customer service agent that sees, guides and acts

Create more engaging customer experiences with Fullview. Record all user sessions, replay how your customers use your product and start live cobrowsing sessions when needed. All packed with strong privacy and troubleshooting features.

Read more about Fullview

Users also considered

CafeX Suite

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

One-click web, audio & video collaboration

CafeX Meetings is an online video collaboration solution with HD video, live chat, screen sharing, drag-and-drop content sharing, call recording, and more

Read more about CafeX Suite

Users also considered

Konvert

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Konvert Delivers B2B e-Learning for All

Konvert is a B2B SaaS platform that integrates and repositions a learning management system (LMS) and digital asset management (DAM) as cost-efficient and smart tools for driving sales enablement, customer education and content marketing.

Read more about Konvert

Users also considered

SPREAD

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Le logiciel pour fidéliser, convertir et animer vos clients.

Chez SPREAD, nous concevons depuis 2011 une plateforme marketing intégrant des mécaniques d'acquisition, du marketing automation, des programmes de fidélité et de parrainage, ainsi qu'une plateforme de communication multicanale. Le tout porté par un CRM connecté à toutes vos sources de données.

Read more about SPREAD

Users also considered

Glia

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Personalized live customer experience & engagement

Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors.

Read more about Glia

Users also considered

Uptok

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Offer video sessions on Shopify and other eCommerce stores

Face-to-face video sessions with high-intent shoppers on your e-commerce store. Conduct demos, suggest products and offer discounts seamlessly with our Shopify app. The session stays connected from page to page. Ensures maximum face time between your salespeople and the most active shoppers.

Read more about Uptok

Users also considered

VoiceSage

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication and marketing management software

VoiceSage is a communication management software designed to help businesses in retail, healthcare, financial services, utilities, housing association, and other industries communicate and engage with the target audience. The platform enables organizations to screen outbound calls, enabling internal teams to interact with valuable prospects.

Read more about VoiceSage

Users also considered

Jix

(0)

Basics of AI - Conversational Learning with Chatbot Kim

Chatbot Kim gets your staff ready for AI Basics within 30 minutes! Available via cloud, on-premise, SCORM, browser or iFrame.

Read more about Jix

Users also considered

EngageCX

(0)

Customer communications and document management software

MHC EngageCX is a customer communications management software that helps businesses connect with customers via email, SMS, and other communication channels. It enables employees to create documents such as sales quotes, invoices, collection letters, contracts, and product announcements in real-time.

Read more about EngageCX

Users also considered

urLive

(0)

Personalize customer engagement with live video calls

Customer-initiated video calls to your team open new channels of engagement. A single click instantly starts a private, secure video call with your designated team. The cloud service automatically routes customers to team skills and availability. Includes collaborative tools, scheduling, and more.

Read more about urLive

Users also considered

KNVEY

(0)

"Be Easier to Do Business With"

KNVEY is the all-in-one digital experience platform that integrates DAM, CMS, PIM, AI, and smart forms for easy website and app management. Be easier to do business with for your customers, employees, partners, suppliers, and dealers!

Read more about KNVEY

Users also considered

Videate

(0)

Create How-To Videos at Ludicrous Speed!

Videate is transforming the creation of software how-to and training videos, making it a game-changer for customer engagement. With this innovative platform, awaiting patent approval, the tedious tasks of manual screen captures and voiceover creation are a thing of the past.

Read more about Videate

Users also considered

Airdocs

(0)

Solve Your Customer Communication Problems With One Platform

Airdocs is a specialist CCM/CXM software vendor. It provides a hosted, cloud-based omni-channel CCM platform with associated services, enabling small and mid-sized enterprises to implement quickly.

Read more about Airdocs

Users also considered

OPINATOR

(0)

Customer experience (CX) management platform

OPINATOR is a customer experience (CX) management solution designed to help businesses deliver exceptional and personalized experiences. The platform offers a suite of innovative features that enable organizations to boost customer engagement, reduce effort, and drive value at every touchpoint.

Read more about OPINATOR

Users also considered

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