getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Experience Software with Customer Journey Mapping (2026) - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

129 software options

Scal-e logo

Omnichannel marketing system with customer loyalty programs

learn more
Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence.

Read more about Scal-e

Users also considered
EvaluAgent logo

Quality assurance solution for customer service and sales

learn more
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

Read more about EvaluAgent

Users also considered
Arena logo

Group Live Chat Platform

learn more
Arena creates group rooms for any event, live, and streaming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.

Read more about Arena

Users also considered
UXArmy logo

Cloud-based software for managing user research remotely

learn more
UXArmy is a cloud-based remote user research software offering usability testing, user interviews, focus groups, surveys, and automated respondent recruitment. The platform provides powerful features for effective usability testing and easy analysis, including an informative dashboard, Figma integration, task logic, screen and video recording, and AI-powered summaries and transcriptions.

Read more about UXArmy

Users also considered
XEBO.ai logo

Cloud-based Feedback Management Solution

learn more
Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

Read more about XEBO.ai

Users also considered
InnerTrends logo

Data science and product analytics sales app for marketers

learn more
InnerTrends is a platform developed for marketers, salespeople, developers, and managers of startups and SMBs. It offers reports and recommendations for service providers to improve their onboarding, customer retention, and engagement metrics without relying on data scientists.

Read more about InnerTrends

Users also considered
CUX logo

UX & Analytics Automation Tool

learn more
Digital Experience Analytics tool that save up to 5x time on analytics

Read more about CUX

Users also considered
Survey Analytica logo

Cloud-based survey platform

learn more
Survey Analytica is a survey platform that comes with a vast collection of stunning templates. It saves users' valuable time and effort in designing surveys.

Read more about Survey Analytica

Users also considered
Quadient Inspire logo

Customer Communication Platform

learn more
Quadient Inspire helps organizations connect channels to create more individualized experiences and empower employees with more context and understanding of what customers want and need by identifying points of friction or obstacles across the customer journey, to improve the customer experience.

Read more about Quadient Inspire

Users also considered
Smaply logo

Customer experience solution with customer profile sharing

learn more
Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

Read more about Smaply

Users also considered
Sagicc logo

An intelligent customer service experience.

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

Read more about Sagicc

Users also considered
Deep Talk logo

Customer and employee feedback analysis platform

learn more
Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and employees.

Read more about Deep Talk

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered
SimpleWorks logo

Cloud-based all-in-one marketing platform

learn more
SimpleCRM enhances customer experience through multi-channel communication, AI insights, and personalized interactions. It streamlines workflows, ensures SLA compliance, offers a Customer360 view, and uses analytics to boost satisfaction

Read more about SimpleWorks

Users also considered
Staffino logo

Transform your customer experience with Staffino.

learn more
Staffino helps companies transform their customer experience by collecting real-time feedback, analysing journey pain points, and delivering AI-powered insights that enable teams to create more personalised, seamless, and satisfying customer experiences across all channels.

Read more about Staffino

Users also considered
Totango logo

Accelerate Revenues with Customer Engagement Management

learn more
Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

Read more about Totango

Users also considered
Apteco FastStats logo

Data analysis platform

learn more
Apteco FastStats is data analysis software that enables users to organize and understand their customer data to deliver high performing marketing campaigns. It allows users to explore their data in greater detail than ever before through analysis and visualization tools. FastStats also provides the ability to create customer segments directly from charts and visualizations to improve engagement.

Read more about Apteco FastStats

Users also considered
Woopra logo

Real-time customer activity

learn more
Woopra is a customer behaviour analytics app that helps businesses enhance personalized and behavioural targeting. It improves the customer experience, tracks customer activity, builds customer segments, generates retention and funnel reports, and live dashboards to measure your key metrics.

Read more about Woopra

Users also considered
Brandwise logo

Product Authentication & Consumer Data

learn more
Brandwise is an enterprise-grade digitization application for brands to authenticate products and engage with consumers. It is powered by blockchain.

Read more about Brandwise

Users also considered
Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

learn more
Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

Users also considered
WeHelp logo

Customer experience management software

learn more
WeHelp is a customer experience management platform designed to help businesses using NPS methodology conduct surveys including objective questions that can be answered on a 0-10 scale. Teams can utilize the results to facilitate strategic planning across business processes.

Read more about WeHelp

Users also considered
Merren logo

Customer engagement and survey platform

learn more
Merren catches the valued customers at a pivotal moment through an easy-to-use platform that they use every day to capture their feedback. Know their preferences and intent and understand their priorities and behavior to transform your business initiatives.

Read more about Merren

Users also considered
BlueConic logo

AI-enabled customer data platform (CDP)

learn more
BlueConic fuels commerce growth by maximizing the impact of a brand’s first-party data, supercharged by AI. Built as a Customer Growth Engine, not another CDP, it unifies every customer signal into a living profile, interprets intent through natural interactions, and determines the next best action

Read more about BlueConic

Users also considered
cxomni logo

The Leader in Customer Journey Management

learn more
cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements.

Read more about cxomni

Users also considered
Keatext logo

Your most impactful improvements start here.

learn more
Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

Read more about Keatext

Users also considered