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Convoso vs DialedIn CCaaS Comparison (2026)

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Convoso

DialedIn CCaaS logo

DialedIn CCaaS

Overview

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

DialedIn's inbound/outbound call center solution offers seamless integration and flexible pricing to automate and optimize operations. Fast, easy deployment - you’re up and running in hours.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
view more detailsview details

Video & Screenshots

Pricing

Starting from

90

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

395

5

4

3

2

1

246

114

28

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

4.8

338

5

4

3

2

1

290

40

5

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

“The predictive dialer keeps our team consistently engaged with prospects, and the robust reporting tools allow us to monitor and fine-tune our campaigns in real time.”
HD

Hector D.

Admin

“The admin interface for dialing and sms strategy is very smooth at setup and nimble when changes are needed to increase contact rates.”
NW

Nicholas W.

Operations Manager

“It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.”
BR

Brian R.

Assistant

Pros

“The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity.”
JN

Jennifer N.

Telemarketer

“I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls”
KG

Kendall G.

Customer Service Transfer Agent

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”
AM

Alvaro M.

COO

Cons

“Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.”
KO

Keith O.

Sales Team Manager

“Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.”
SD

Samyak D.

Data Analyst

“It lacks the ability to separate each individual aux that is considered ''pause time''.”
DV

Dennis V.

Manager

Cons

“The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues.”
Verified reviewer profile picture

Seville J.

Survey interviewer

“Technology issues from time to time that hinders my progress helping my clients. ”
SC

Sharise C.

Insurance agent

“Sometimes crashes while dialing multiple campaigns.”
ED

Eileen D.

Call rep

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review14 days ago

Key features

  • Total features84
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Social Media Integration
  • Third-Party Integrations
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • Total features96
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Call Whispering
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • For Cloud Phone Systems
  • For Contact Centers
  • For Sales Teams/Organizations
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • SMS Messaging
  • Sales Activity Management
  • Sales Reports
  • Social Media Integration
  • Third-Party Integrations
  • Virtual Call Center
  • Virtual Extensions
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations13
  • Balto
  • Dynamics 365 Business Central
  • Google Maps
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • LeadsPedia
  • Oracle CRM On Demand
  • Salesforce Sales Cloud
  • Velocify
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect
  • boberdoo
  • Total integrations8
  • Balto
  • Dynamics 365 Business Central
  • Google Maps
  • HubSpot CRM
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • LeadsPedia
  • Oracle CRM On Demand
  • Salesforce Sales Cloud
  • Velocify
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Connect
  • boberdoo