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DialedIn CCaaS vs wolkvox Comparison (2026)

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DialedIn CCaaS logo

DialedIn CCaaS

wolkvox logo

wolkvox

Overview

Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

58

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

338

5

4

3

2

1

290

40

5

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

4.6

100

5

4

3

2

1

68

28

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

“The best thing about DialedIn CCaaS is how it automates call delivery while giving supervisors and agents real‑time visibility into performance, queues, and productivity.”
JN

Jennifer N.

Telemarketer

“I liked how efficiently it helps me connect with customers with the predictive and automatic dialing features to reduce time between calls”
KG

Kendall G.

Customer Service Transfer Agent

“The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.”
AM

Alvaro M.

COO

Pros

“the cost is one of the best on the market, it contains functionalities that allow contact through multiple channels, the implementation is practical and agile”
Verified reviewer profile picture

Andres F.

CEO

“I find Wolkvox to be an incredible tool for managing metrics and tracking the operation.”
EG

Esneyder G.

Data Analyst

“I like that I can have control and analysis of the operation metrics with a single click.”
EG

Esneyder G.

Data Analyst

Cons

“The only thing was that sometimes if your computer need updates, the system sometimes freeze up or have issues.”
Verified reviewer profile picture

Seville J.

Survey interviewer

“Sometimes crashes while dialing multiple campaigns.”
ED

Eileen D.

Call rep

“Sometimes there would be bugs with the calls when trying to work, but honestly it’s hard to tell if it was my fault or dialed in fault”
ZW

Zachary W.

Medicare Specialist

Cons

“I don't like having to register the IP every time I work from a different location.”
EG

Esneyder G.

Data Analyst

“The features don't always work as advertised, documentation is not thorough, help desk is not equipped to help developers.”
YM

Yanina M.

SW Programmer

“sometimes is difficult to setup some of the points due you have to perform a lot of pre steps”
JM

Juan M.

ITCS

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features91
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Document Storage
  • Email Management
  • Email Templates
  • FCC Compliance
  • FTC Compliance
  • For Contact Centers
  • For Sales Teams/Organizations
  • Forecasting
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Pipeline Management
  • Sales Reports
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • Total features108
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Capture
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Compliance Management
  • Computer Telephony Integration
  • Concatenated Speech
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Fields
  • Customizable Macros
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Security
  • Document Storage
  • Email Management
  • Email Templates
  • FCC Compliance
  • FTC Compliance
  • For Contact Centers
  • For Sales Teams/Organizations
  • Forecasting
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • Manual Dialer
  • Marketing Automation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Pipeline Management
  • Power Dialer
  • Pre-recorded Messages
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Sales Pipeline Management
  • Sales Reports
  • Secure Data Storage
  • Segmentation
  • Sentiment Analysis
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voice Recognition
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Integrations

  • Total integrations8
  • Asterisk
  • Dialogflow
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Mailgun
  • Microsoft Power BI
  • Oracle CRM On Demand
  • Salesforce Sales Cloud
  • Zapier
  • Zoho CRM
  • Total integrations4
  • Asterisk
  • Dialogflow
  • HubSpot Content Hub
  • HubSpot Marketing Hub
  • HubSpot Sales Hub
  • HubSpot Service Hub
  • Mailgun
  • Microsoft Power BI
  • Oracle CRM On Demand
  • Salesforce Sales Cloud
  • Zapier
  • Zoho CRM

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