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DialedIn CCaaS vs wolkvox Comparison (2026)
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Good recommendations?

DialedIn CCaaS
5
290
4
40
3
5
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

wolkvox
5
68
4
28
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
338
5
4
3
2
1
290
40
5
2
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
100
5
4
3
2
1
68
28
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Jennifer N.
Telemarketer
Kendall G.
Customer Service Transfer Agent
Alvaro M.
COO
Pros

Andres F.
CEO
Esneyder G.
Data Analyst
Esneyder G.
Data Analyst
Cons

Seville J.
Survey interviewer
Eileen D.
Call rep
Zachary W.
Medicare Specialist
Cons
Esneyder G.
Data Analyst
Yanina M.
SW Programmer
Juan M.
ITCS
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features91
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Concatenated Speech
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Macros
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Document Storage
- Email Management
- Email Templates
- FCC Compliance
- FTC Compliance
- For Contact Centers
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Pipeline Management
- Sales Reports
- Secure Data Storage
- Segmentation
- Sentiment Analysis
- Social Media Integration
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Workflow Management
- Workforce Management
- Total features108
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Audio Capture
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Center
- CRM
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Concatenated Speech
- Conferencing
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Macros
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Document Storage
- Email Management
- Email Templates
- FCC Compliance
- FTC Compliance
- For Contact Centers
- For Sales Teams/Organizations
- Forecasting
- IVR
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Marketing Automation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Online Voice Transmission
- Opportunity Management
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Pipeline Management
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Pipeline Management
- Sales Reports
- Secure Data Storage
- Segmentation
- Sentiment Analysis
- Social Media Integration
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Workflow Management
- Workforce Management
Integrations
- Total integrations8
- Asterisk
- Dialogflow
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Mailgun
- Microsoft Power BI
- Oracle CRM On Demand
- Salesforce Sales Cloud
- Zapier
- Zoho CRM
- Total integrations4
- Asterisk
- Dialogflow
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Mailgun
- Microsoft Power BI
- Oracle CRM On Demand
- Salesforce Sales Cloud
- Zapier
- Zoho CRM





