Chat Outsource Pricing, Features, Reviews & Alternatives

Chat Outsource

Live chat solution providing professional chat agents

5.0/5 (1 review)

Chat Outsource overview

What is Chat Outsource?

Chat Outsource provides online live chat support agents that works on your website and deals with your online visitors.
www.chatoutsource.com

Pricing

Starting from
$199/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Arabic
Chat Outsource screenshot: With professional live chat agents on the website, businesses can remain open 24/7/365Chatoutsource - Your Live Chat PartnerChat Outsource screenshot: Custom greetings and customer identificationChat Outsource screenshot: Real-time reporting & analytics

Chat Outsource user reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  5.0
  3.0
Daleth M.

Value for money

Used daily for 1-2 years
Reviewed 2018-04-16
Review Source: Capterra

Pros
This software had mad many visitors to my website, their employees know how to attract customers out.

Cons
I had an issue before with the software on not getting my customers to reach us and the customer took very long to solve it, however they solve the issue but I would have loved it didn't take that long.

Response from Chat Outsource


Thank you for using our services. We are glad to see you satisfied and we wish to serve you again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Chat Outsource pricing

Starting from
$199/month
Pricing options
Subscription
View Pricing Plans

Most Popular: $199 per month

Pro: $399 per month

Enterprise: $999 per month

Custom packages available.

Chat Outsource features

Alerts/Notifications
Chat/Messaging
Customizable Branding
Knowledge Base Management
Live Chat
Reporting & Statistics
Surveys & Feedback
Third Party Integrations

API (253 other apps)
Activity Dashboard (151 other apps)
Alerts / Escalation (195 other apps)
Call Center Management (136 other apps)
Email Management (149 other apps)
Mobile Access (134 other apps)
Multi-Channel Communication (185 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Reporting/Analytics (257 other apps)
Self Service Portal (153 other apps)
Support Ticket Management (138 other apps)

Videos and tutorials

Additional information for Chat Outsource

Key features of Chat Outsource

  • Create, store and share information, data, and support articles in a centralized database
  • Supports video files
  • Integrate with Facebook, Twitter, LinkedIn, etc.
  • Improve business process by accessing more features and applications by combining third party integrations
  • Add customized logos and colors to the interface
  • Engage in direct, instant messaging with consumers
  • Transfer chats and organize messages between agents
  • Track visitor in-time, out-time, and purpose of visits.
  • Manage the accounting and financial aspects of multiple locations or companies in a single location
  • Facilitate search engine optimization associated to content
  • Copy on the page or chat window encouraging the user to engage with the chat option
  • Manage relationships with customers and address customer concerns while tracking previous interactions
  • Ability to chat online in real time
  • Digitally share screen view with others
  • Gauge satisfaction and receive information for improvement and success
  • Alerts/notifications within the system
  • Monitor activity of individuals who visit your website using cookies
  • Shortcuts for inputting frequently used messages
  • Schedules are automatically created based on business need and employee availability and qualifications
  • Manage the process of attracting and converting business prospects into leads
View All Features

Benefits

Chat Outsource helps optimize online conversions, increase ROI, engage web visitors, resolve customer queries, handle complaints and generate leads for businesses.

Boost engagement and ensure greater user experience by engaging with website visitors via Chat Outsource.

Convert website visitors into loyal customers and gain more sales leads.

Build trust with real human support for stronger customer relationships.

With professional live chat agents on the website, businesses can remain open 24/7/365.