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Chatfuel vs Drift Comparison

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Overview

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with...

Category Leaders

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

11

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

5

4

3

2

1

104

37

7

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Pros

They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Cons

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
Documentation is also poor. There is no support for subroutines, jumping around a conversation.
NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.

Cons

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features76
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Avatars
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Content Management
  • Contextual Targeting
  • Coupons
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Event Scheduling
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Gamification
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Shopping Cart
  • Social Media Integration
  • Source Tracking
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Management
  • Website Visitor Tracking
  • Widgets
  • Total features105
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • Accounting
  • Action Management
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Application Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Avatars
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configuration Management
  • Confirmation/Reminders
  • Contact Database
  • Content Management
  • Contextual Targeting
  • Coupons
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Tracking
  • Event Scheduling
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Gamification
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pre-Approved Content Library
  • Pre-Configured Bot
  • Proactive Chat
  • Product Recommendations
  • Project Management
  • Promotions Management
  • Prospecting Tools
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reviews Management
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Shopping Cart
  • Social Media Integration
  • Source Tracking
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Management
  • Website Visitor Tracking
  • Widgets

Integrations

  • Total integrations22
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations74
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Chatfuel vs. Drift

See how Chatfuel and Drift stack up against each other by comparing features, pricing, ratings, integrations, security & more.