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Chatfuel Pricing, Features, Reviews and Alternatives

Chatfuel product overview

Price starts from

15

Per month

Per Feature

What is Chatfuel?

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

Key benefits of using Chatfuel

  • Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

  • Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

  • With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

  • Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

  • Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum
    Knowledge Base
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    In Person
    Documentation

    Chatfuel pricing information

    Value for money

    4.4

    /5

    22

    Starting from

    15

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Chatfuel features

    Functionality

    4.3

    /5

    22

    Total features

    68

    13 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Chat/Messaging
    Customizable Branding
    Live Chat
    Activity Dashboard
    Alerts/Notifications
    Monitoring

    Functionality contenders

    Chatfuel users reviews

    Overall Rating

    4.5

    /5

    22

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.05/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    8

    2

    0

    0

    Pros
    Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.
    AvatarImg

    Ayobami O.

    Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.
    AvatarImg

    Mukesh K.

    Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

    VB

    Vadym B.

    Cons
    The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.
    AvatarImg

    Melissa P.

    Documentation is also poor. There is no support for subroutines, jumping around a conversation.
    AvatarImg

    Mukesh K.

    NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond.
    AvatarImg

    Mukesh K.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Facebook Messenger Chatbot-building made easy!

    Reviewed a year ago
    Pros

    Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

    Cons

    Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great chat bot tool for beginners

    Reviewed 9 months ago

    This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.

    Pros

    I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.

    Cons

    It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    A product that could give much more

    Reviewed 7 months ago

    Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.

    Pros

    From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.

    Cons

    Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I started in 2016 ..

    Reviewed 3 months ago
    Pros

    The simplicity of building a chatbot is impressive even if you have zero skills

    Cons

    Free version too limited ... before it was much more performing

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good for Messenger

    Reviewed 2 years ago

    Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

    Pros

    Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

    Cons

    You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

    Chatfuel FAQs and common questions

    Q. What type of pricing plans does Chatfuel offer?

    Chatfuel has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of Chatfuel?

    Chatfuel has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Chatfuel support?

    Chatfuel supports the following languages:
    English


    Q. Does Chatfuel offer an API?

    No, Chatfuel does not have an API available.


    Q. What other apps does Chatfuel integrate with?

    Chatfuel integrates with the following applications:
    Dropbox Business, Gmail, WordPress, Twitter, Meta for Business, Evernote Teams


    Q. What level of support does Chatfuel offer?

    Chatfuel offers the following support options:
    Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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