Chatfuel Pricing, Features, Reviews & Comparison of Alternatives

Chatfuel

Build your bot now, no coding required.

4.47/5 (15 reviews)

Chatfuel overview

What is Chatfuel?

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

With Chatfuel’s editing tools, users can design chatbots easily without prior knowledge of coding or programming. From the Chatfuel dashboard, users can determine the conversational rules employed by their chatbot. These defined rules enable each chatbot to understand and answer user requests productively through phrase recognition and inbuilt NLP. Since Chatfuel integrates with applications such as Facebook, Twitter and Dropbox, users can sync their bot with popular platforms conveniently.

Chatfuel intends to equip users with the tools to create a flexible chatbot capable of accommodating any user needs. Therefore, depending on user requirements, individuals can build a chatbot to serve as an event assistant, personal avatar or customer service advisor. Moreover, using Chatfuel’s analytics technology, users can gain valuable and actionable insight into the performance of their AI bot.
chatfuel.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Chatfuel screenshot: Chatfuel automationGetting Started with ChatfuelChatfuel screenshot: Chatfuel AIChatfuel screenshot: Chatfuel analyticsChatfuel screenshot: Chatfuel plugins

Chatfuel reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.1
  3.9
Héctor Gómez Orozco

Chatfuel is a great tool for starting a Chatbot building

Used daily for 6-12 months
Reviewed 2019-05-27
Review Source: Capterra

Im creating a bot and is not for marketing, it is for user profiling, it is helping a lot!

Pros
It is so easy to use, you don't even need chatbot experience, just writing skills

Cons
It is probably hard to get into other interfaces than messenger, but for messenger is great

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Mukesh Kumhar

Good for Messenger

Used weekly for 6-12 months
Reviewed 2020-01-15
Review Source: Capterra

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Pros
Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Cons
You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

Minimize review

Anonymous

Very limiting software

Used occasionally for less than 6 months
Reviewed 2019-10-06
Review Source: Capterra

Pros
can't think of any pros right now maybe later

Cons
It's hard to use and it's very expensive and very limiting in their free plan

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Anonymous

Gets The Job Done

Used daily for 6-12 months
Reviewed 2019-09-17
Review Source: Capterra

Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.

Pros
Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

Cons
I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

Minimize review

Mateusz Wyciślik

Nice product with great community.

Used weekly for 2+ years
Reviewed 2019-07-19
Review Source: Capterra

It's def one of my favorite chatbot tools out there.

Pros
I like it for being so powerfull tool. You can use it fot very simple bots but also for super complex ones.

Cons
It's buggy sometimes and the support is hard to reach sometime.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Chatfuel pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Chatfuel features

Activity Dashboard
Automatic Notifications
Chat
Monitoring
Social Media Integration
Third Party Integration

API (214 other apps)
Alerts / Escalation (74 other apps)
CRM Integration (85 other apps)
Customizable Branding (118 other apps)
Email Integration (99 other apps)
Instant Messaging (101 other apps)
Knowledge Base Management (101 other apps)
Multi-Channel Communication (106 other apps)
Multi-Language (73 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (124 other apps)
Support Ticket Management (77 other apps)
Surveys & Feedback (87 other apps)
Workflow Management (79 other apps)

Videos and tutorials

Additional information for Chatfuel

Key features of Chatfuel

  • Chat functionality
  • Tags & keywords
  • Neuro-Linguistic programming
  • Action management
  • Activity management
  • Application integration
  • Auto-responders
  • Automatic notifications
  • Communication management
  • Configuration management
  • Multi-admin accounts
  • Promotions management
  • Rules-based AI
  • Social media integration
  • Third party integration
  • Activity dashboard
  • Automated scheduling
  • Avatars
  • Analytics
  • Chat
  • Event scheduling
  • Activity monitoring
  • Reservations management
View All Features

Benefits

Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.