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Chatfuel

Build your bot now, no coding required.

Last updated: November 2024

Chatfuel - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Chatfuel?

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

With Chatfuel’s editing tools, users can design chatbots easily without prior knowledge of coding or programming. From the Chatfuel dashboard, users can determine the conversational rules employed by their chatbot. These defined rules enable each chatbot to understand and answer user requests productively through phrase recognition and inbuilt NLP. Since Chatfuel integrates with applications such as Facebook, Twitter and Dropbox, users can sync their bot with popular platforms conveniently.

Chatfuel intends to equip users with the tools to create a flexible chatbot capable of accommodating any user needs. Therefore, depending on user requirements, individuals can build a chatbot to serve as an event assistant, personal avatar or customer service advisor. Moreover, using Chatfuel’s analytics technology, users can gain valuable and actionable insight into the performance of their AI bot.

Benefits of using Chatfuel

Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.

Starting from

Per month

Alternatives with better value for money

Chatfuel's key features

Most critical features, based on insights from Chatfuel users:

Contact Database

4.0

(2)

Lead Verification/Validation

5.0

(1)

AI/Machine Learning

5.0

(1)

Chat/Messaging

0.0

(0)

Reporting/Analytics

4.0

(2)

Proactive Chat

0.0

(0)

All Chatfuel features

Features rating:

4.2

(28)

Code-free Development

4.0

(2)

Live Chat

5.0

(1)

Location-Based Marketing

(0)

Mobile Access

(0)

Monitoring

(0)

Multi-Account Management

(0)

Multi-Channel Marketing

(0)

Multi-Language

(0)

Performance Metrics

(0)

Personalization

(0)

Pipeline Management

(0)

Pre-Approved Content Library

(0)

Pre-Configured Bot

(0)

Project Management

5.0

(1)

Promotions Management

(0)

Prospecting Tools

(0)

Push Notifications

(0)

Real-time Consumer-facing Chat

5.0

(1)

Reviews Management

(0)

Shopping Cart

5.0

(1)

SMS Messaging

(0)

Social Media Integration

(0)

Speech Synthesis

(0)

Tagging

(0)

Template Management

(0)

Templates

(0)

Third-Party Integrations

3.0

(1)

Transfers/Routing

(0)

Visual Analytics

(0)

Website Management

5.0

(1)

A/B Testing

(0)

Activity Dashboard

(0)

Alerts/Notifications

(0)

Automated Publishing

(0)

Automated Scheduling

(0)

Autoresponders

(0)

Campaign Management

(0)

Canned Responses

(0)

Client Management

5.0

(1)

Collaboration Tools

5.0

(1)

Communication Management

(0)

Content Management

(0)

Coupons

(0)

Customer Segmentation

(0)

Customizable Branding

(0)

Data Import/Export

(0)

Drip Campaigns

(0)

Dynamic Content

(0)

File Sharing

(0)

For Developers

(0)

Gamification

(0)

Landing Pages/Web Forms

(0)

Lead Capture

(0)

Lead Engagement

(0)

Lead Management

(0)

Lead Notifications

(0)

Lead Nurturing

(0)

Lead Qualification

5.0

(1)

Lead Segmentation

(0)

Chatfuel alternatives

Chatfuel

4.3

(28)

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.2

Value for Money

4.0

Customer Support

3.7

Tidio

4.7

(462)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Asana

4.5

(13.2K)

visit website

Starting from

13.49

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.4

Customer Support

4.3

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Chatfuel pricing

Value for money:

4.0

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Chatfuel integrations (22)

Integrations rated by users

We looked through 28 user reviews, to identify which products are mentioned as Chatfuel integrations, and what is the users perception.

Facebook Apps and Tabs

Integration rating: 5.0 (1)

Chatfuel support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Training options

Webinars

Live Online

In Person

Documentation

Chatfuel reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.5/10

Rating distribution

Pros

Business survives when you have a great channel like chatfuel that helps you connect to clients or customers quickly. Chatfuel has been very good in such area.

Ayobami O.

Writer & Blogger

Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Mukesh K.

QA Engineer

Most of all I liked that even free functions of this chatbot provide a possibility to build a powerful chatbot for FB messenger.

Vadym B.

freelancer

Cons

The mid-pandemic changes in tiered pricing was inconvenient for a non-profit on a limited budget.

Melissa P.

Director of Communications

Documentation is also poor. There is no support for subroutines, jumping around a conversation.

Mukesh K.

QA Engineer

Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.