Chatfuel Pricing, Features, Reviews & Comparison of Alternatives


AI chatbot building platform

4.43/5 (7 reviews)

Chatfuel overview

Chatfuel is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots. Incorporating simple editing tools, multi-user accounts and neuro-linguistic programming (NLP) as well as seamless third party integration and analytics technology, Chatfuel aims to provide users with an easy yet effective bot-building solution.

With Chatfuel’s editing tools, users can design chatbots easily without prior knowledge of coding or programming. From the Chatfuel dashboard, users can determine the conversational rules employed by their chatbot. These defined rules enable each chatbot to understand and answer user requests productively through phrase recognition and inbuilt NLP. Since Chatfuel integrates with applications such as Facebook, Twitter and Dropbox, users can sync their bot with popular platforms conveniently.

Chatfuel intends to equip users with the tools to create a flexible chatbot capable of accommodating any user needs. Therefore, depending on user requirements, individuals can build a chatbot to serve as an event assistant, personal avatar or customer service advisor. Moreover, using Chatfuel’s analytics technology, users can gain valuable and actionable insight into the performance of their AI bot.


Pricing options
Value for money
View Pricing Plans


Business size



United States

Supported languages

Chatfuel screenshot: Create a new chatbot or utilize Chatfuel templateСreate a chatbot for Facebook Messenger in 10 minutes using ChatfuelChatfuel screenshot: Input default welcome messageChatfuel screenshot: Add a detectable phraseChatfuel screenshot: Define chatbot conversation rulesChatfuel screenshot: Collect and view valuable information on chatbot performanceChatfuel screenshot: Add & edit chatbot blocks with personalized information

Chatfuel reviews


Very good

Value for money
Ease of use
Customer support
Mark Sullivan

Great but chaos

Used other for 6-12 months
Reviewed 2019-03-22
Review Source: Capterra

It has every feature that you can need with bots. The ease of sharing a bot is appreciated! This is an extremely feature rich platform. I have confidence with this platform over any other. With all they keep adding in features, I know they'll stay on the cutting edge.

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Rahul Agarwal

Chatbot building made SUPER easy!

Used other for free trial
Reviewed 2019-02-12
Review Source: GetApp

- An intuitive layout which can be used by anyone who has no idea about Chatbot - Easy integration with Facebook Messenger - Advanced condition/logic based system to make complex scenarios easy - Support for Synonyms/ AI - Easy deployment process

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Nicole Glover

Easy chat bot creation

Used weekly for 6-12 months
Reviewed 2019-02-04
Review Source: Capterra

Made it easy and simple to create a Facebook chatbot Very easy to use and learn how to build fully functional chat bots

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Okikiola Bello

Best tool to create a chatbot

Used other for free trial
Reviewed 2019-04-12
Review Source: Capterra

I was able to reach and sell more in my business serviceI was able to design and develop a chatbot successfully for my facebook page. It's the best i've used as it requires little or no coding ability.

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 Dominique Dejonghe

Platform to build your Facebook Messenger Chatbot

Used weekly for less than 6 months
Reviewed 2017-02-04
Review Source: GetApp

This is one of the easiest tools to build a chatbot in minutes and develop it over time. Deploying is like a breeze and you can test the chatbot on the fly.Easy of use, possibilities to make simple but also elaborated chatbots

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Chatfuel pricing

Pricing options
Free trial
View Pricing Plans

Chatfuel's bot-building platform is free.

However, if users intend on reaching more than 100,000 conversations a month, contact Chatfuel directly for further pricing information.

Chatfuel features

Activity Dashboard
Automatic Notifications
Social Media Integration
Third Party Integration

API (159 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Surveys & Feedback (67 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Chatfuel

Key features of Chatfuel

  • Chat
  • Chat functionality
  • Avatars
  • Communication management
  • Reservations management
  • Automatic notifications
  • Event scheduling
  • Social media integration
  • Third party integration
  • Application integration
  • Analytics
  • Multi-admin accounts
  • Activity dashboard
  • Activity management
  • Activity monitoring
  • Tags & keywords
  • Automated scheduling
  • Rules-based AI
  • Promotions management
  • Configuration management
  • Action management
  • Auto-responders
  • Neuro-Linguistic programming
View All Features


Chatfuel includes a user-friendly editor, enabling users to add, edit and design chatbots simply without knowledge of programming or coding.

Chatfuel supports integration with a number of services including Facebook, Twitter and Evernote, allowing users to sync their bot with popular applications easily.

With analytics capabilities, users can collect and view valuable information on chatbot performance and subscriptions quickly and effectively.

Users can dictate the conversational rules via the Chatfuel dashboard to ensure the chatbot understands and answers user requests efficiently.

Chatfuel allows users to create a flexible chatbot capable of operating as an event assistant, customer service advisor or sports team informer.