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CloudTalk vs Rinkel Comparison (2026)
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Good recommendations?
Overview
CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.
Rinkel is a telephone software for freelancers and small & medium sized companies that can be customized according to company needs. Users can forward their landline to as many mobiles or landlines as they need, put calls on hold, set business hours, set up an IVR menu, record calls and much more.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
271
5
4
3
2
1
184
55
9
8
15
- Value for money
- Ease of use
- Features
- Customer support
4.7
38
5
4
3
2
1
30
6
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Oliver P.
CFO
Eva L.
Sales and Business Development
Nishant B.
BDM
Pros
Not enoughreviews yet
Cons
Nishant B.
BDM
Debora B.
director
Anthony A.
General Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features131
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Softphone
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
- Total features47
- AI Summarization
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customizable Caller ID
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Employee Coaching Tools
- Employee Directory
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Integrations Management
- Interaction Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Lead Management
- List Management
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Softphone
- Survey/Poll Management
- Text to Speech
- Third-Party Integrations
- Unattended Call Management
- Unified Communications
- User Management
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
Integrations
- Total integrations24
- Adobe Commerce
- BigCommerce
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Kommo
- Kustomer
- LiveAgent
- LiveChat
- Make
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Zapier
- Zendesk Suite
- Zoho CRM
- noCRM
- Total integrationsN/A
- Adobe Commerce
- BigCommerce
- Freshdesk
- Front
- Google Contacts
- Groove
- Help Scout
- HubSpot CRM
- HubSpot Sales Hub
- HubSpot Service Hub
- Kommo
- Kustomer
- LiveAgent
- LiveChat
- Make
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Slack
- Zapier
- Zendesk Suite
- Zoho CRM
- noCRM
