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CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk Alternatives

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Top 100 alternatives

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Aircall

4.3
(220)

Phone system for support and sales teams

Pricing

Starting from

$30/month

Value for money

4.1

0.3

4.4

What users say about Aircall's value for money

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

The application is very much cost effective in comparison to the features it provides.

MK

Murali K.

Total

86

102

140

features in common

86

features in common

Aircall's unique features

  • Compliance Management

  • Lead Distribution

  • PCI Compliance

  • To-Do List

CloudTalk's unique features

  • Unattended Call Management

  • Ring Groups

  • Call List Management

  • Knowledge Base Management

Talkdesk

4.6
(664)

The world's leading cloud-based contact center software.

Pricing

Value for money

4.5

0.1

4.4

What users say about Talkdesk's value for money

The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership.

CH

Chris H.

Reasonable pricing model that supports our needs.

AR

Anonymous Reviewer

Total

76

96

140

features in common

76

features in common

Talkdesk's unique features

  • Ad hoc Reporting

  • PCI Compliance

  • SMS Messaging

  • Lead Distribution

CloudTalk's unique features

  • Call Disposition

  • Who Answered Log

  • Video Conferencing

  • Virtual Call Center

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

Pricing

Starting from

$24/month

Value for money

4.2

0.2

4.4

What users say about Bitrix24's value for money

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Total

72

358

140

features in common

72

features in common

Bitrix24's unique features

  • Service Level Agreement (SLA) Management

  • Live Chat

  • Approval Workflow

  • Pre-built Templates

CloudTalk's unique features

  • Call Duration

  • Who Answered Log

  • Outbound Reporting

  • Blended Call Center

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Pricing

Starting from

$15/month

Value for money

3.7

0.7

4.4

What users say about Freshcaller's value for money

Get entire call history with cost and recordings. Cost effective compared to larger companies.

Mian M.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Total

58

65

140

features in common

58

features in common

Freshcaller's unique features

  • Scheduled Recording

  • Remote Support

  • Dashboard

  • Softphone

CloudTalk's unique features

  • Call Duration

  • Who Answered Log

  • Visual Analytics

  • By-Extension Reporting

Kixie PowerCall

4.8
(148)

Ultra-reliable, easily-automated calling & texting for sales

Pricing

Starting from

$29/month

Value for money

4.7

0.3

4.4

What users say about Kixie PowerCall's value for money

Very excited about this company and can see the value with how much money it can save our company.

MS

Margie S.

Saved us a ton of money for a simple trackable dialer.

Rowdie Mitch G.

Total

61

74

140

features in common

61

features in common

Kixie PowerCall's unique features

  • Customer Accounts

  • Task Scheduling

  • Sales Automation

  • Analytics/ROI Tracking

CloudTalk's unique features

  • Request Assignment

  • Call Transcription

  • Contact Database

  • Caller Profiles

GoToConnect

4.5
(572)

The first-ever truly unified voice and video solution.

Pricing

Starting from

$19.95/month

Value for money

4.5

0.1

4.4

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

Jive is extremely cost competitive and willing to accommodate their clients' needs.

DG

Desiree G.

Total

65

87

140

features in common

65

features in common

GoToConnect's unique features

  • Remote Support

  • Video Chat

  • Multi-Location

  • Geolocation

CloudTalk's unique features

  • Call Duration

  • Commenting/Notes

  • Customizable Caller ID

  • Customer Database

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Pricing

Value for money

4.6

0.2

4.4

What users say about InfoFlo's value for money

All emails and documents it makes us look like we have all the info...Because we do. Price----absolutely most for the money.

jS

jim S.

A cost effective and simple solution to my problem.

Martin C.

Total

70

126

140

features in common

70

features in common

InfoFlo's unique features

  • Self Service Portal

  • Relationship Tracking

  • Calendar/Reminder System

  • Open Database Design

CloudTalk's unique features

  • Communication Management

  • Commenting/Notes

  • Customer Database

  • Speech-to-Text Analysis

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

68

102

140

features in common

68

features in common

Ytel's unique features

  • Task Scheduling

  • Activity Management

  • Calendar Sync

  • Performance Management

CloudTalk's unique features

  • Call Transcription

  • Communication Management

  • Customizable Reports

  • Workflow Management

Five9

4.2
(384)

Cloud contact and call center software

Pricing

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about Five9's value for money

Very responsive account management. Monthly billing plan so you can scale up and down users easily to manage costs.

AR

Anonymous Reviewer

Offers a lot of customization for reporting and customer support was helpful when I called in. UI is a little outdated, but overall great value for the price.

JR

Josh R.

Total

86

131

140

features in common

86

features in common

Five9's unique features

  • Surveys & Feedback

  • Quality Control

  • Projections

  • Quality Management

CloudTalk's unique features

  • Audio / Video Conferencing

  • Caller ID

  • Real-time Updates

  • Access Controls/Permissions

Ring4

4.5
(14)

Second phone number app for texting and calling

Pricing

Starting from

$9.99/month

Value for money

4.5

0.1

4.4

What users say about Ring4's value for money

A cost effective alternative to buying another SIM when working across two countries. Able to take calls when I am in either country.

MR

Mark R.

This software has an easy set up, links all your existing contacts, and allows you to talk/text without having to pay your phone company a bunch of money.

RH

Rochae H.

Total

34

46

140

features in common

34

features in common

Ring4's unique features

  • Auto Framing

  • Labeling

  • Real Time Screen Sharing

  • Multi-Participant Screen Sharing

CloudTalk's unique features

  • File Transfer

  • Usage Tracking/Analytics

  • eCommerce Management

  • API

PhoneBurner

4.8
(141)

Power dialer & outbound sales acceleration software for SMBs

Pricing

Starting from

$149/month

Value for money

4.7

0.3

4.4

What users say about PhoneBurner's value for money

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Christopher O.

The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it.

SC

Sophia C.

Total

61

100

140

features in common

61

features in common

PhoneBurner's unique features

  • Email Tracking

  • Administrative Reporting

  • Event Triggered Actions

  • Lead Distribution

CloudTalk's unique features

  • Online Voice Transmission

  • Predictive Dialer

  • Real Time Data

  • Call Tagging

Dialpad

4.3
(409)

Cloud communications system for enterprises

Pricing

Starting from

$15

Value for money

4.4
4.4

What users say about Dialpad's value for money

Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.

MR

Mike R.

The value is great for what you pay. We appreciate the pricing as we are a smaller company.

KB

Kate B.

Total

53

82

140

features in common

53

features in common

Dialpad's unique features

  • Employee Management

  • Automated Routing

  • Onboarding

  • Office Directory

CloudTalk's unique features

  • Customizable Reports

  • Call Tracking

  • Prioritization

  • Desktop Notifications

Call Center Studio

4.5
(37)

Cloud-based call center management software

Pricing

Value for money

4.7

0.3

4.4

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

70

91

140

features in common

70

features in common

Call Center Studio's unique features

  • Live Chat

  • Shared Contacts

  • Batch Processing

  • Network Monitoring

CloudTalk's unique features

  • Call Duration

  • Who Answered Log

  • Data Synchronization

  • Speech-to-Text Analysis

Convoso

4.7
(16)

Dial Smarter, Not Harder

Pricing

Starting from

$90/month

Value for money

4.9

0.5

4.4

What users say about Convoso's value for money

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.

SL

Shane L.

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

SL

Shane L.

Total

54

74

140

features in common

54

features in common

Convoso's unique features

  • Performance Management

  • Lead Generation

  • SSL Security

  • Rules-Based Workflow

CloudTalk's unique features

  • Skills Assessment

  • Unified Communications

  • Usage Tracking/Analytics

  • Desktop Notifications

NICE inContact

4.2
(456)

Cloud Contact Center Software

Pricing

Starting from

$100/month

Value for money

4.0

0.4

4.4

What users say about NICE inContact's value for money

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

DM

David M.

Total

66

108

140

features in common

66

features in common

NICE inContact's unique features

  • Budgeting/Forecasting

  • Event Triggered Actions

  • Self Service Portal

  • Drag & Drop

CloudTalk's unique features

  • Call Transcription

  • Communication Management

  • Employee Directory

  • Monitoring

Ricochet360

5.0
(23)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

52

102

140

features in common

52

features in common

Ricochet360's unique features

  • Referral Tracking

  • Drip Campaigns

  • Email Marketing

  • Lead Distribution

CloudTalk's unique features

  • SIP Trunking

  • Request Assignment

  • Call Tracking

  • Phone Key Input

Virtual PBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Pricing

Starting from

$14.99/month

Value for money

4.8

0.4

4.4

What users say about Virtual PBX's value for money

Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.

JO

Jason O.

The price cannot be beat. I am happy with the service and customer service.

MS

Marc S.

Total

58

68

140

features in common

58

features in common

Virtual PBX's unique features

  • Client Management

  • SMS Messaging

  • File Sharing

  • Softphone

CloudTalk's unique features

  • Prioritization

  • Who Answered Log

  • Visual Analytics

  • Answering Machine Detection

3CX

4.5
(231)

3CX communications system. Web & mobile apps (Android, iOS)

Pricing

Starting from

350

Value for money

4.3

0.1

4.4

What users say about 3CX's value for money

The service could improve a lot if they commissioned it well. I just really hope that my organization could get the money's worth for the service.

AR

Anonymous Reviewer

This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal.

Ryan G.

Total

50

79

140

features in common

50

features in common

3CX's unique features

  • Automated Routing

  • Task Management

  • Proactive Chat

  • Presentation Streaming

CloudTalk's unique features

  • On-Demand Recording

  • Online Voice Transmission

  • Call Transcription

  • Desktop Notifications

Twilio

4.6
(245)

Voice and messaging for your web and mobile applications

Pricing

Starting from

$0.01

Value for money

4.3

0.1

4.4

What users say about Twilio's value for money

I like how reliable the services is, which is a major draw and value for money with the costs. At occasional times when there are issues, they are resolved speedily.

AR

Anonymous Reviewer

The costs are probably the single best thing about Twilio.

GW

Gary W.

Total

42

77

140

features in common

42

features in common

Twilio's unique features

  • Scheduled Recording

  • Mobile Coupons

  • A/B Testing

  • Device Management

CloudTalk's unique features

  • Integrations Management

  • Online Voice Transmission

  • Predictive Dialer

  • List Management

Genesys Cloud

4.1
(111)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.5

4.4

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

84

131

140

features in common

84

features in common

Genesys Cloud's unique features

  • Predictive Analytics

  • Appointment Management

  • Proactive Chat

  • Gamification

CloudTalk's unique features

  • Real-time Updates

  • Ring Groups

  • Call Queues

  • User Management

VoIPstudio

4.6
(26)

VoIP phone service provider for staff communication

Pricing

Starting from

$4.99/month

Value for money

4.8

0.4

4.4

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

This is an incredibly cost effective system and it's quite packed with features.

Sol S.

Total

53

64

140

features in common

53

features in common

VoIPstudio's unique features

  • Hot Desking

  • Open Database Design

  • Built-In Database

  • Chat/Messaging

CloudTalk's unique features

  • FCC Compliance

  • Predictive Dialer

  • Prioritization

  • Desktop Notifications

Noble Suite

3.9
(12)

Omnichannel contact management with compliance

Pricing

Value for money

3.3

1.1

4.4

What users say about Noble Suite's value for money

The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

SR

Sara R.

I would recommend this dialer to anyone but I would warn of the sticker shock pricing.

PL

Paul L.

Total

32

36

140

features in common

32

features in common

Noble Suite's unique features

  • Compliance Management

  • Real-Time Chat

  • Call Scheduling

  • Resource Management

CloudTalk's unique features

  • Outbound Reporting

  • Real Time Monitoring

  • Purchasing & Receiving

  • Alerts/Notifications

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Pricing

Starting from

$99/month

Value for money

4.7

0.3

4.4

What users say about Spoke Phone's value for money

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

Somehow it does all of this at a very reasonable price with excellent customer service.

TJ

Tim J.

Total

38

46

140

features in common

38

features in common

Spoke Phone's unique features

  • Availability Indicator

  • SSL Security

  • Employee Management

  • Office Directory

CloudTalk's unique features

  • Recording

  • Prioritization

  • Call Duration

  • FTC Compliance

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

59

88

140

features in common

59

features in common

uContact's unique features

  • Customizable Forms

  • Ratings / Reviews

  • Chat/Messaging

  • SSL Security

CloudTalk's unique features

  • Online Voice Transmission

  • Call Conferencing

  • Integrations Management

  • By-Extension Reporting

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Pricing

Starting from

$15/month

Value for money

4.7

0.3

4.4

What users say about LiveAgent's value for money

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Total

78

190

140

features in common

78

features in common

LiveAgent's unique features

  • Applications Management

  • Multi-Language

  • Text Editing

  • Summary Reports

CloudTalk's unique features

  • Call Queues

  • Ring Groups

  • Preview Dialer

  • Keyword Tracking

RingCentral Contact Center

4.3
(155)

The Collaborative Contact Center solution from the industry

Pricing

Value for money

4.1

0.3

4.4

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

I really enjoyed this tool, and like the idea of having a virtual fax. The cost does not justify keeping a unnecessary tool.

FD

Frank D.

Total

62

86

140

features in common

62

features in common

RingCentral Contact Center's unique features

  • Surveys & Feedback

  • Feedback Management

  • Scheduled Recording

  • Distribution Management

CloudTalk's unique features

  • Online Voice Transmission

  • Call Tracking

  • Process/Workflow Automation

  • Alerts/Notifications

Zadarma

3.7
(32)

Business phone system for companies of all sizes

Pricing

Starting from

$5/month

Value for money

3.7

0.7

4.4

What users say about Zadarma's value for money

With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.

AR

Anonymous Reviewer

SMS delivery was not working and they refused to refund.

AR

Anonymous Reviewer

Total

44

52

140

features in common

44

features in common

Zadarma's unique features

  • Widgets

  • Website Integration

  • Lead Generation

  • Calendar/Reminder System

CloudTalk's unique features

  • Call Tracking Metrics

  • Request Assignment

  • Call Transcription

  • Support Ticket Management

XCALLY

4.8
(82)

Omnichannel contact center management

Pricing

Value for money

4.7

0.3

4.4

What users say about XCALLY's value for money

The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.

Nouti T.

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company.

AR

Anonymous Reviewer

Total

50

69

140

features in common

50

features in common

XCALLY's unique features

  • Performance Management

  • Disaster Recovery

  • Surveys & Feedback

  • Live Chat

CloudTalk's unique features

  • Employee Directory

  • Online Voice Transmission

  • Call Conferencing

  • Outbound Reporting

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Pricing

Starting from

$400

Value for money

4.5

0.1

4.4

What users say about HoduCC's value for money

I decided to move forward with trusting HoduSoft to provide the solution I wanted at an affordable price.

ci

cody i.

Omni channel contact centre is real life/cost saving tools for any company which has presence in social media as well as phone system.

AA

Ali A.

Total

51

66

140

features in common

51

features in common

HoduCC's unique features

  • Scheduling

  • Lead Distribution

  • Agent Interface

  • Performance Management

CloudTalk's unique features

  • FCC Compliance

  • Usage Tracking/Analytics

  • eCommerce Management

  • Customer Segmentation

SpitFire

4.5
(21)

Web-based predictive dialer software for call centers

Pricing

Starting from

$70/month

Value for money

3.9

0.5

4.4

What users say about SpitFire's value for money

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

AR

Anonymous Reviewer

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

AR

Anonymous Reviewer

Total

42

48

140

features in common

42

features in common

SpitFire's unique features

  • Call Scheduling

  • Real-Time Chat

  • Automated Scheduling

  • Multi-Campaign

CloudTalk's unique features

  • Call Routing

  • Voicemail Transcription

  • Usage Tracking/Analytics

  • Local Caller ID

Channels

4.8
(36)

Power up your customer service

Pricing

Value for money

4.9

0.5

4.4

What users say about Channels' value for money

Good app , excellent support team and good value for service with money. It needs sometime and will be easy to use.

EM

Eman M.

You get your own phone number for free, which usually comes with a big price itself.

Eli S.

Total

70

96

140

features in common

70

features in common

Channels' unique features

  • SMS Messaging

  • Account Management

  • Two-Factor Authentication

  • Real Time Comparisons

CloudTalk's unique features

  • Who Answered Log

  • Auto-Dialer

  • Multiple Parties

  • Speech-to-Text Analysis

RingCentral Office

4.2
(872)

RingCentral Office - All-inclusive business phone system

Pricing

Starting from

$19.99/month

Value for money

4.0

0.4

4.4

What users say about RingCentral Office's value for money

The platform is stable, it is easy to configure, it has excellent telephone support and it is has a very competitive price. I use a plantronics headset and have been using Ring Central for 8 years.

AR

Anonymous Reviewer

Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money.

AR

Anonymous Reviewer

Total

48

59

140

features in common

48

features in common

RingCentral Office's unique features

  • Calendar Management

  • Two-Way Audio & Video

  • Chat/Messaging

  • Single Sign On

CloudTalk's unique features

  • Process/Workflow Automation

  • Call Transcription

  • Communication Management

  • Outbound Call Center

VoiceShot

4.8
(6)

Auto attendant cloud phone system

Features

Total

45

68

140

features in common

45

features in common

VoiceShot's unique features

  • Chat/Messaging

  • Recurring Appointments

  • SMS Messaging

  • Secure Data Storage

CloudTalk's unique features

  • Sales Management

  • Prioritization

  • Call Duration

  • Telemarketing Management

Aline

5.0
(2)

Cloud-based VoIP phone system

Features

Total

42

51

140

features in common

42

features in common

Aline's unique features

  • Historical Reporting

  • Chat/Messaging

  • File Sharing

  • Live Chat

CloudTalk's unique features

  • Visual Analytics

  • Call Transcription

  • Communication Management

  • Outbound Call Center

VICIdial

4.7
(250)

Open source call center software with predictive dialer

Pricing

Value for money

4.8

0.4

4.4

What users say about VICIdial's value for money

VICIdial does an amazing job and managing your campaigns. It eliminates so much waste ,reduces costs and is free to use.

GG

Georgi G.

This is the cheapest dialer in the Philippines but very convenient to use. We can save money for small online businesses in the market.

LG

Leilani Grace D.

Total

81

149

140

features in common

81

features in common

VICIdial's unique features

  • HIPAA Compliant

  • Real-Time Chat

  • Multi-Channel Distribution

  • Employee Database

CloudTalk's unique features

  • Video Conferencing

  • Communication Management

  • Who Answered Log

  • Virtual Call Center

Adversus

4.8
(18)

Cloud-based dialer & CRM solution

Pricing

Starting from

$100/month

Value for money

4.9

0.5

4.4

What users say about Adversus' value for money

The price is really good. And I actually have not even once looked at other prices on other software, because I don’t need anything else.

KP

Kristoffer P.

I don't need a CRM anymore, as Adversus is both a CRM and phone call provider. They solved me many problems and I've also saved money.

Andrea M.

Total

59

75

140

features in common

59

features in common

Adversus' unique features

  • Customer Accounts

  • Lead Distribution

  • Rules-Based Workflow

  • Lead Capture

CloudTalk's unique features

  • eCommerce Management

  • Request Assignment

  • Sentiment Analysis

  • IVR / Voice Recognition

Aloware

4.7
(26)

so much more than just a sales dialer

Features

Total

42

49

140

features in common

42

features in common

Aloware's unique features

  • SMS Marketing Managment

  • Lead Capture

  • Lead Generation

  • Route Management

CloudTalk's unique features

  • Integrations Management

  • Purchasing & Receiving

  • Online Voice Transmission

  • Multiple Parties

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

17

62

140

features in common

17

features in common

Infobip's unique features

  • Drip Campaigns

  • Human Handover

  • Event Triggered Actions

  • Multi-Channel Data Collection

CloudTalk's unique features

  • Customer Database

  • Multiple Scripts

  • Unified Communications

  • Inbound Reporting