ComplianceQuest Pricing, Features, Reviews & Alternatives

ComplianceQuest

A 100% cloud based Quality & Safety Management System (QHSE)

4.82/5 (28 reviews)

ComplianceQuest overview

What is ComplianceQuest?

ComplianceQuest is a real cloud Enterprise Quality and Safety Management System (QHSE = EQMS + EHS) built on the Salesforce.com platform. ComplianceQuest’s suite of solutions streamlines quality, safety, compliance, content and collaboration management initiatives and strategies across diverse, globally-based supply chain networks.

It provides an integrated suite of EQMS Capabilities including audit management, corrective action (CAPA), change management, complaints management, document management system (EDMS), equipment management, incident management, inspection management, non-conformance, risk, supplier management, training management

The EHS suite includes health and safety, environmental management solution, sustainability, contractor, permit to Work/JSA, training and risk

With configurable workflows, object design and user interface design, ComplianceQuest scales to fit the needs of 5 to 10,000+ users, from multi-national, multi-division Fortune 500 companies, to single site organizations. The platform is mobile and multi-lingual ready, with support for 18 different languages.

ComplianceQuest integrates with existing enterprise applications and new features, services and regulations are added periodically and as required. Recently, during this COVID-19 pandemic situation ComplianceQuest collaborated with Salesforce's Work.com initiative to release Supplier Readiness and Workplace Safety apps.

Pricing

Starting from
$30/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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ComplianceQuest screenshot: ComplianceQuest offers you a fully integrated and modular QHSE (EQMS + EHS) management system for all your quality, safety, compliance, collaboration needs across your organization including global located teams and supply chains.ComplianceQuest's Audit Management Solution To Stay Ahead of the Regulatory Compliance RequirmentsComplianceQuest screenshotComplianceQuest screenshotComplianceQuest screenshotComplianceQuest screenshotComplianceQuest screenshotComplianceQuest screenshotComplianceQuest screenshote-Signature Solution Compliant with FDA 21 CFR Part 11 | ComplianceQuest QHSE (EMQS + EHS) SoftwareThe Next Gen EHS Management Solution - ComplianceQuest Salesforce App
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ComplianceQuest user reviews

Excellent
23

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.8
  5.0
Alastair H.

ComplianceQuest...Above and Beyond

Used daily for 6-12 months
Reviewed 2018-12-13
Review Source: Capterra

ComplianceQuest take customer relations seriously. I have really enjoyed the professionalism of working with ComplianceQuest. They are very patient and make sure that everything is to our satisfaction. To date we have only implemented Incoming Inspection, but I look forward continue to work with ComplianceQuest to implement non-conformance, deviations, SCARS, Audit, and supplier portal. For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest. We are able to link to the drawing, we have incorporated skip lot and supplier health plans into our incoming inspections, and it's all completely transparent to the inspectors. The Inspectors look at the queue and see what needs to be inspected and ComplianceQuest manages the rest. The inspection process is more streamlined and only parts that need to be inspected are inspected, allowing the parts to flow much quicker through the system. We also use ComplianceQuest at our other locations in the US and this allows us to better control the quality of the parts and our suppliers.

Pros
The Inspection module in ComplianceQuest is intuitive and easy to use. The interface is customizable so you can easily set up the look and feel for your users. We were able to set up the Inspection tabs that followed or workflow, and this made it very user friendly. We had a need to develop some custom code for our process and we worked very closely with ComplianceQuest. They listened to our needs and were helpful when asked for recommendations. They were always accessible to answer any questions we had, regardless of the issue, big or small.

Cons
Like any software the initial setup is a chore. You have to follow the steps carefully and make sure you have all the correct permission sets, but ComplianceQuest was there every step of the way to assist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lisa F.

ComplianceQuest - Highly Configuration eQMS with Great Technical & Support Teams

Used daily for 1-2 years
Reviewed 2020-09-14
Review Source: Capterra

Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly.

Pros
CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start!

Cons
Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Dhruti S.

NAMSA review of CQ

Used occasionally for less than 6 months
Reviewed 2020-09-25
Review Source: Capterra

Pros
The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.

Cons
Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Jordan H.

Highly Configurable and Practice Changing

Used daily for 2+ years
Reviewed 2021-01-06
Review Source: Capterra

We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

Pros
Highly Configurable and Challenged us to change our ways for efficiency and software features.

Cons
New Lightning Experience leaves a lot to be desired, but it is not required.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Out of 17 vendors, ComplianceQuest (CQ) was the solution for us.

Used daily for 6-12 months
Reviewed 2018-05-24
Review Source: Capterra

We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together. CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them. Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go!

Pros
System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable.

Cons
From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ComplianceQuest pricing

Starting from
$30/month
Pricing options
Subscription
View Pricing Plans

ComplianceQuest starts at $20/user/month.

Contact info@compliancequest.com directly for detailed pricing information.

ComplianceQuest features

Access Controls/Permissions
Activity Dashboard
Audit Management
Audit Trail
Compliance Management
Document Management
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

API (880 other apps)
Activity Tracking (539 other apps)
Alerts/Notifications (1107 other apps)
Billing & Invoicing (566 other apps)
Customizable Reports (596 other apps)
Data Import/Export (661 other apps)
Inventory Management (843 other apps)
Mobile Access (765 other apps)
Search/Filter (635 other apps)
Status Tracking (562 other apps)
Workflow Management (705 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ComplianceQuest

Key features of ComplianceQuest

  • Change management
  • Collaboration tools
  • Complaints monitoring & management
  • Compliance management & documentation
  • Configurable workflows
  • Corrective actions
  • Dashboard creation
  • Drag & drop interface
  • EDMS
  • Ideation
  • Investigation management
  • PCI DSS compliance
  • Real time data
  • Scheduled reporting
  • Supplier quality control
  • Training management
  • complaint management
  • document control
View All Features

Benefits

Scalable Cloud Platform:
Streamline and securely scale complex supply chain and supplier networks with ComplianceQuest's modern cloud technology.

Connected:
ComplianceQuest's EQMS and EHS modules are complete in themselves and fully connected with each other. Thus, customers can use specific modules as per their needs or opt for the entire solution suite.

Advanced Dashboards:
Get actionable insights with ComplianceQuest's efficient reporting, dash-boarding and querying engine.

Updated:
New features, services and regulations are added to ComplianceQuest periodically and as required.

Accessibility:
Access ComplianceQuest on the go - anywhere, anytime and on any device, with complete access to reports, approvals, record views, reviews, alerts and more.