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CustomerWise
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support and business process management
Table of Contents
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CustomerWise - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
CustomerWise overview
What is CustomerWise?
TechExcel CustomerWise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size. With its integrated CRM, users are able to manage customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.
CustomerWise helps organizations automate and streamline customer support activities with configurable workflows, process approvals, project management, email notifications, and a searchable knowledgebase. A built-in reporting engine reports on any ticket-level field and time or SLA data.
The platform enables users to create and track tasks within support tickets manually, or based on workflow rules. Users can simply draw a process and select the automation and control rules appropriate for the business. Users can also change the owner or status of a ticket triggered by time-based and field-based criteria for automated escalations. Email notifications notify team members automatically whenever an important event occurs.
CustomerWise features a customer portal that provides access to information and a knowledge base, which enables customers to search for resolutions before submitting a ticket. The solution’s customizable interface tailors news and announcements to different customer tiers, and offers a platform for customers to provide feedback.
Key benefits of using CustomerWise
CustomerWise's asset management feature enables users to track what has been sold to a customer by product and license count, as well as manage annual maintenance renewals.
Service engineers can keep track of services and customer budgets, as well as create invoices based on time and effort.
The contract management features enables users to manage contract templates, as well as attach drafts and final contract documents to customer records.
Customer bug reports and enhancement requests can be sent directly to the development team where a status can be recorded and linked to the support ticket.
Starting price
per month
Alternatives
with better value for money
CustomerWise’s user interface
CustomerWise reviews
Overall rating
4.0
/5
3
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
5
4
3
2
1
1
1
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CustomerWise's features
Features rating:
CustomerWise alternatives
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Starting from
20
Per month
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CustomerWise pricing
Value for money rating:
Starting from
20
Per month
User opinions about CustomerWise price and value
Value for money rating:
CustomerWise support options
Typical customers
Platforms supported
Support options
Training options
CustomerWise FAQs
CustomerWise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does CustomerWise support?
CustomerWise supports the following languages:
Chinese (Simplified), Chinese (Traditional), English
Q. Does CustomerWise offer an API?
No, CustomerWise does not have an API available.
Q. What level of support does CustomerWise offer?
CustomerWise offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support