CustomerWise Customer support and business process management ( 3.0/ 5 1 review) 143 Alternatives to CustomerWise
Explore a recommended list of CustomerWise alternatives for your business in 2019. Compare alternatives to CustomerWise side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. We highly recommend Vision Help Desk Software.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
B2B Customer Support Software
What users mention about TeamSupport See all reviews What we have been most impressed with is the willingness of the company to help with implementation and customization. Their team is always knowledgeable, helpful, and courteous and their product is amazing. Team Support has definitely been a breath of fresh air. Definitely one of the best of it's kind I have seen. Some issues pop up here and there, but they listen when you report it, and work to improve.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. Freshdesk has been a breeze to set up and use effectively. My team loves how easy it is to quickly work through tickets.
Customer support help desk software
Customer service software you can depend on
What users mention about Agiloft See all reviews Great Support provide by knowledgable & friendly staff. Roadmap of product is clearly defined and is alway moving product in right direction. We have no real complaints about Agiloft. Over the years Agiloft has continually invested in functionality and as we have grown Agiloft has been able to scale and grow with us. My experience with Agiloft, overall has been fantastic.
Help desk software for SMBs
What users mention about AzureDesk See all reviews We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
Helpdesk, customer support software
What users mention about HappyFox See all reviews You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews Thanks very much for this excellent, speedy and professional service. NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days.
Secure texting solution for business websites
Online helpdesk & knowledge base simplified
Helpdesk, service desk and customer support software
Cloud-based help desk service
Helpdesk Software by Sellsy
What users mention about Sellsy Helpdesk See all reviews Great application to manage my company. Lot of useful updates, really easy to use. We use their service since the inception of our company. Reactivity and excellent services are technologically advanced. Very confusing and annoying for international users.
Helpdesk ticket collaboration system
Customer support ticket system
Help desk and asset management
What users mention about Track-It! See all reviews Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. Very easy to setup and the community that supports it offers a wealth of knowledge and information. Have issues with audits failing or not working. Database issues from time to time.
Helpdesk ticketing system software
What users mention about JitBit Help Desk See all reviews Lack of social media integration, but you hack your own using Zapier.
Web based help desk management software
Centralize, assign, and track helpdesk requests with Mojo.
What users mention about Mojo Helpdesk See all reviews Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.
Live Chat Software and Virtual agent for SMBs
Help desk and live chat solution for customer service
Cloud Based Help Desk Software That Actually Helps
What users mention about Cayzu See all reviews What I found was a great team with a great product that I would recommend to all of my colleagues. Cayzu it is not only perfect helpdesk solution, but it is very creative and flexible approach to product architecture. New kid on the block so won't have all the features that the bigger apps will have (but will soon).
AI-based customer service management solution
Web based customer support
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. I have now integrated Help Scout in three companies.
Ticketing software for effortless customer support
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Collaborative remote access solution
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. A great number of features is a benefit, however client for support agents has space for improvement. LiveChat provides an amazing user experience due to its interfaces and great features.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Cloud-based customer service solution for firms of all sizes
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with. Easy to use a great solution to start with. Well instructed, with great customer support all around 24/7.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact. Great system for complex billings, dealing with finance functionality and report building. We looked at several products including best of breed in several spaces however integration was going to prove challenging.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews So easy customized and really helpful for improvement working process. Very recommended to using this.
AI-powered customer engagement platform
Audio-Visual Guidance to your Website
Call center CRM-integrated software
Multi-channel Customer Communication Platform
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. What users mention about Salesforce Essentials See all reviews The ease-of-use is there, but the support is horrific and the speed/repsonsiveness of the site is extremely bad. Very helpful and friendly software, the interaction between customer and the company is great. I really love the ease of setting up Desk.com and my Agents love the user interface.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Free online appointment booking software
What users mention about Bookafy See all reviews It is simple, and the customer services is so great whenever you have questions. Thank you Bookafy for making such an easy system to use. About 6 months ago, we became frustrated with the other solutions we were using and their support was terrible... they literally did not have a phone number to reach a real person in any circumstance. I just started using the Zapier integration, and now everything is syncing to Quickbooks. I love that I dont have to double enter info.
Intelligent low-code and process management platform
The Lean management platform
What users mention about Pipefy See all reviews I couldn't imagine there would exist such an amazing tool. It fits almost perfectly to any process. The easy way to create your own processes, friendly interface and connections. Support is a great differential too. I love that it is so easy to use and to personalize, creating a unique and useful tool.
Manage customer support and sales leads right from Gmail
ITIL aligned service desk software
Powerful help desk & service management software
Customer Communication tool for Support, Marketing & Sales
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We were also impressed with the flexibility of the licensing and the willingness to help package exactly what we needed for our solution. Their support is amazing and they are friendly, helpful. The product is innovative and new features. We've only had Samanage for a few short months, but we love the ease of use already. I especially love how it ties in to our Zendesk app.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Custom-built business management software.
Cloud call center for customer support & sales
Multi-channel contact center
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews Chris has been more than supportive and quick to respond, which I appreciate. In general the experience is good. Reporting is not user friendly. Full Lifecycle management. Outstanding vendor support.
ITIL Certified IT Service and Asset Management Solution
Helpdesk and Ticketing solution for businesses of all sizes
Help desk and IT asset management solution
Service desk software with self-service web portal support
Cloud based solution to track & control IT services
All-in-One MSP Software for MSPs and IT Support Companies
What users mention about Atera See all reviews I like the product very much it works like a charm and is very useful for managed services. We use it for the contracts with our customers. Very easy for RMM and the help desk is very useful. I would recommend atera to anyone looking for this type of platform. Sometimes the website would crash and we'd have to wait for support to fix it. Other than that the cost was the biggest problem.
Reduce Internal Repetitive Requests
What users mention about Spoke See all reviews Setting up the knowledge base was fun. Using it has been the easiest tool that we use currently. The team all the sales and spin-up process is top notch and extremely responsive. A very targeted software that fits a specific need perfectly.
Help desk & service management
What users mention about TOPdesk See all reviews TOPdesk are an excellent company to work with, very responsive and helpful. You are made to feel like part of the wider team. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals. TopDesk is actively developing its product which is awesome. It is a good ticket system that gets the job done.
Remote monitoring & management platform
What users mention about NinjaRMM See all reviews Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use. I love the fact that we can use our own icons and give it our own flair. Reports - They look nice and are simple to understand. Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used.
IT support management system & help desk
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews There are a lot of great features that are drilled down into the application. In a day to day use it's been a great tool for our office. Whilst it is still a work in progress, we are definitely using ConnectWise to improve our business processes and effectiveness. Since I've adopted that philosophy, I have been much more pleased and relaxed about using it and implementing it further into my business.
Flexible, Trusted, Reliable Service Desk Software
What users mention about Vivantio Pro See all reviews Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client.
Service desk & IT service management
What users mention about Serviceaide See all reviews We are very pleased with the overall product capability, ease of use, and feature rich environment. I hope they continue to improve for the market that each time needs quality and confidence. The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Remote support for helpdesks, call centers and organizations
Business management solution for IT departments & MSPs
Alerting and on-call management for always-on services
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it. The ability to get a good picture of the support organization. Great product, everything is linked for ease of access.
IT Systems Management Software for SMBs and MSPs
Cloud IT Help Desk Software
What users mention about ManageEngine ServiceDesk Plus See all reviews A fantastic tool for Help Desk Admins or System Engineers. The ServiceDesk API gives you unlimited abilities to automate and integrate with other applications.
Deliver an unforgettable customer experience.
What users mention about Teamwork Desk See all reviews You can also have a private help desk for internal agent use only. Great mobile apps - great to see recent support activity. Another particularly annoying problem with TW Projects is notifications. It's so easy to organize projects and the comment section makes it real nice to communicate. I like that you can also add priorities to projects.
A complete IT service management (ITSM) tool for business
Unified project management & help desk software
Phone system for support and sales teams
What users mention about Aircall See all reviews The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed.
QuickBooks inventory management software for SMBs
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It was very easy to set up and that's always a good start. Crazy call is the trustyworthy software. Interface and reports are more than sufficient. We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign).
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers. It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Cloud-based CRM & Sales Automation
What users mention about Salesforce Sales Cloud See all reviews Good good good I thought it was excellent this cloud, above all, the easy access, you simply register and ready very safe and reliable. Has some great features that could be really useful. Great integration with other platforms and services. Overall I think Salesforce is a great investment and helps our business to be efficient and successful.
Instant Remote Support. Unattended Remote Access.
What users mention about Zoho Assist See all reviews We had an emergency where our remote support software (Screenconnect) is not working because the download is blocked by our Palo Altos. The program allows me to solve important issues while accompanying the product. This is a good way to get a loyal customer. For the wonderful price and ability to create custom system installers, it is the best I've used. Also, it doesn't tax the system it runs on.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. Integration of the bpm’online system created a single hub for our data points.
Build your bot now, no coding required.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Remote Support, Remote Meeting & Remote Access Software
What users mention about ConnectWise Control See all reviews I like the interface and they keep improving it as we go. I like that I am able to convert a remote session for help into a permanent connection. Better yet the support is actually there to support you. They help and respond to very technical questions and do a great job doing it. Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support.
Integration Platform as a Service for contact centers
Customer communication management