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CustomerWise

Customer support and business process management

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CustomerWise Alternatives

How do CustomerWise alternatives compare?

Zoho Desk and HappyFox Help Desk stand out as its top competitors based on similarity, popularity and user reviews. When comparing CustomerWise to its top 100 alternatives, ConnectWise Control has the highest rating, with Freshdesk as the runner-up, and CustomerWise ranking 90th place. Zendesk has the most reviews with a total of 2,567, while CustomerWise has 3. Users say ConnectWise Control tops the list for value for money followed by Freshdesk, while CustomerWise comes in 89th. Users also say Freshdesk and ConnectWise Control are the easiest to use, while CustomerWise takes 90th place.

What are the top 5 alternatives to CustomerWise?


Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Geographies served


Integrated with


Industry


Company size


Top 100 alternatives

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Pricing

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Zoho Desk is a great help desk software - nice feature set at a good price.

Thiagarajan R.

Excellent value for money, great with customer support tracking, automation, control and KPIs and evaluation.

María Fernanda C.

Total

21

168

33

features in common

21

features in common

Zoho Desk's unique features

  • Chatbot

  • Idea Ranking

  • Resource Management

  • Routing

CustomerWise's unique features

  • Contact Management

  • Task Progress Tracking

  • User Management

  • Territory Management

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Pricing

Starting from

$29/month

Value for money

4.5

0.5

4.0

What users say about HappyFox Help Desk's value for money

Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Total

20

91

33

features in common

20

features in common

HappyFox Help Desk's unique features

  • Tagging

  • Contact Database

  • Call Center Management

  • Complaint Management

CustomerWise's unique features

  • Process Control

  • Territory Management

  • Client Portal

  • Configurable Workflow

Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

Pricing

Starting from

$19/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Total

18

126

33

features in common

18

features in common

Freshdesk's unique features

  • Event Triggered Actions

  • Single Sign On

  • Screen Sharing

  • Social Media Integration

CustomerWise's unique features

  • Document Management

  • Contact Management

  • Email Response Control

  • Email Marketing

Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

Pricing

Starting from

$8/month

Value for money

4.4

0.4

4.0

What users say about Vision Helpdesk's value for money

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Total

17

85

33

features in common

17

features in common

Vision Helpdesk's unique features

  • Task Management

  • Tagging

  • Problem Management

  • Production Tracking

CustomerWise's unique features

  • Document Management

  • Contact Management

  • Email Response Control

  • Content Management

Agiloft

4.9
(31)

Agile Contract Management that works the way you do

Pricing

Starting from

$65/month

Value for money

4.8

0.8

4.0

What users say about Agiloft's value for money

If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules.

AK

Alan K.

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service.

CK

Cindi K.

Total

19

109

33

features in common

19

features in common

Agiloft's unique features

  • Multi-Channel Communication

  • Full Text Search

  • Workflow Management

  • Availability Management

CustomerWise's unique features

  • Rules-Based Workflow

  • Process Control

  • Territory Management

  • Customer Service Analytics

Jitbit Helpdesk

4.6
(29)

Helpdesk ticketing system software

Pricing

Starting from

$29/month

Value for money

4.3

0.3

4.0

What users say about Jitbit Helpdesk's value for money

Low price, responsive customer support, very nice UI.

AR

Anonymous Reviewer

Low cost, does everything I needed it for. Ease of use and easy to administer.

AR

Anonymous Reviewer

Total

9

47

33

features in common

9

features in common

Jitbit Helpdesk's unique features

  • Filtering

  • Widgets

  • Workflow Configuration

  • IT Asset Management

CustomerWise's unique features

  • Lead Management

  • Email Response Control

  • Live Chat

  • Document Management

TeamSupport

4.5
(793)

B2B Customer Support Software

Pricing

Starting from

$50/month

Value for money

4.4

0.4

4.0

What users say about TeamSupport's value for money

Allows me to answer email, chat with colleagues and open many tickets simultaneously. Best investment to for a company to make their employees job easy like a Sunday morning.

AR

Anonymous Reviewer

The software basically helps you in all the areas related to support tickets. I found the product was worth the investment.

AR

Anonymous Reviewer

Total

22

143

33

features in common

22

features in common

TeamSupport's unique features

  • Quality Assurance

  • Project Workflow

  • Inventory Tracking

  • Multiple User Accounts

CustomerWise's unique features

  • Process Control

  • Lead Management

  • Content Management

  • User Management

SupportBee

4.4
(26)

Customer support help desk software

Pricing

Starting from

$13/month

Value for money

4.3

0.3

4.0

What users say about SupportBee's value for money

It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. It has a highly competitive price.

Alex M.

This pricing model means that it's more beneficial and affordable for small businesses where few people were many hats, as one of those 'hats' is doing support.

Dustin O.

Total

6

18

33

features in common

6

features in common

SupportBee's unique features

  • Workflow Configuration

  • API

  • Third Party Integrations

  • Email Management

CustomerWise's unique features

  • Document Templates

  • Self Service Portal

  • Search/Filter

  • Rules-Based Workflow

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Pricing

Starting from

$0.01/month

Value for money

4.6

0.6

4.0

What users say about NABD System's value for money

Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Total

15

78

33

features in common

15

features in common

NABD System's unique features

  • Canned Responses

  • Issue Auditing

  • Customer Complaint Tracking

  • Issue Scheduling

CustomerWise's unique features

  • Alerts/Notifications

  • Customizable Reports

  • Document Templates

  • Cataloging/Categorization

DeskPRO

4.6
(35)

Customer service software you can depend on

Pricing

Starting from

$15/month

Value for money

4.5

0.5

4.0

What users say about DeskPRO's value for money

Easy, Price, Functions, support and Deplyement on premise option.

JB

Jasper B.

Organization by teams ability to costumize,advanced incorporations with frameworks.

KK

Kosara K.

Total

24

138

33

features in common

24

features in common

DeskPRO's unique features

  • Macros/Templated Responses

  • Automatic Lead Distribution

  • Incident Management

  • Assignment Management

CustomerWise's unique features

  • Process Control

  • Email Marketing

  • Territory Management

  • Document Templates

AzureDesk

4.5
(48)

Help desk software for SMBs

Pricing

Starting from

$5/month

Value for money

4.8

0.8

4.0

What users say about AzureDesk's value for money

In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

JC

Julio C.

We have very pleased with the software and support - at a great price as well.

SD

Shaun D.

Total

13

37

33

features in common

13

features in common

AzureDesk's unique features

  • Call Center Management

  • Question Library

  • Incident Management

  • Change Management

CustomerWise's unique features

  • Document Management

  • Territory Management

  • Alerts/Notifications

  • Rules-Based Workflow

HelpMaster

5.0
(1)

Helpdesk, service desk and customer support software

Features

Total

6

18

33

features in common

6

features in common

HelpMaster's unique features

  • Email Management

  • Tagging

  • Call Center Management

  • Network Monitoring

CustomerWise's unique features

  • Queue Management

  • Live Chat

  • Lead Management

  • Rules-Based Workflow

eStreamDesk

3.0
(1)

Online helpdesk & knowledge base simplified

Features

Total

11

42

33

features in common

11

features in common

eStreamDesk's unique features

  • Call Center Management

  • Prioritization

  • Customizable Templates

  • Projections

CustomerWise's unique features

  • Lead Management

  • Document Management

  • Email Response Control

  • Territory Management

Mojo Help Desk

4.5
(69)

Bug fixes, customer & employee requests with Mojo Helpdesk

Pricing

Starting from

$29/month

Value for money

4.6

0.6

4.0

What users say about Mojo Help Desk's value for money

Perry's Ice Cream has been using Mojo Helpdesk to track our IT help desk tickets for the last 7 years. We find it easy to use and powerful while staying budget friendly.

DH

David H.

Some of the best software on the market at an unbelievably fair price.

MM

Morris M.

Total

4

20

33

features in common

4

features in common

Mojo Help Desk's unique features

  • Reporting/Analytics

  • Network Monitoring

  • Asset Tracking

  • Social Media Integration

CustomerWise's unique features

  • Search/Filter

  • Interaction Tracking

  • Queue Management

  • Customer Database

Track-It!

4.1
(71)

Help desk and asset management

Pricing

Starting from

$995

Value for money

3.9

0.1

4.0

What users say about Track-It!'s value for money

The price is great and customer service is fabulous. I would highly recommend this software.

MG

Marsha G.

Pro: Inexpensive internal auditing tool. Con: Co-mingled records has been a problem in version 10 and below.

TP

Terolyn P.

Total

5

16

33

features in common

5

features in common

Track-It!'s unique features

  • Call Center Management

  • IT Asset Management

  • Incident Management

  • Email Management

CustomerWise's unique features

  • Queue Management

  • Lead Management

  • Interaction Tracking

  • Support Ticket Management

osTicket

4.3
(43)

Customer support ticket system

Pricing

Starting from

$9/month

Value for money

4.8

0.8

4.0

What users say about osTicket's value for money

OsTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.

CP

Chau P.

Only for companies that have almost zero budget but have a good developer in-house.

Alejandro H.

Total

2

9

33

features in common

2

features in common

osTicket's unique features

  • Customizable Forms

  • Customizable Fields

  • Web Forms

  • Workflow Configuration

CustomerWise's unique features

  • Rules-Based Workflow

  • Appointment Management

  • Search/Filter

  • Customizable Reports

ServiceWise

4.7
(3)

Web based help desk management software

Features

Total

15

72

33

features in common

15

features in common

ServiceWise's unique features

  • Dashboard

  • Automated Routing

  • Role-Based Permissions

  • Risk Alerts

CustomerWise's unique features

  • Territory Management

  • Rules-Based Workflow

  • Lead Management

  • Email Marketing

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Pricing

Starting from

$42/month

Value for money

4.2

0.2

4.0

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Total

17

96

33

features in common

17

features in common

Vivantio's unique features

  • Asset Tracking

  • Automated Routing

  • SSL Security

  • Knowledge Management

CustomerWise's unique features

  • Document Management

  • Contact Management

  • Email Response Control

  • Content Management

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

10

40

33

features in common

10

features in common

Yonyx's unique features

  • Call Center Management

  • Application Development

  • Access Controls/Permissions

  • Version Control

CustomerWise's unique features

  • Live Chat

  • Document Management

  • Email Response Control

  • Surveys & Feedback

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

12

59

33

features in common

12

features in common

Hiver's unique features

  • Remote Support

  • Activity Tracking

  • Customizable Templates

  • Assignment Management

CustomerWise's unique features

  • Live Chat

  • Document Management

  • Email Response Control

  • Territory Management

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Pricing

Starting from

$24/month

Value for money

4.4

0.4

4.0

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Cost effective platform to interface with our customers and provide them support. Ticketing and knowledge base are key tools for LooUQ to service our customers.

Greg T.

Total

18

89

33

features in common

18

features in common

Wix Answers' unique features

  • Full Text Search

  • Automated Routing

  • Call Routing

  • Negative Feedback Management

CustomerWise's unique features

  • Rules-Based Workflow

  • Process Control

  • Territory Management

  • Appointment Management

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Pricing

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Total

16

113

33

features in common

16

features in common

Quiq Messaging's unique features

  • Mass Texting

  • Message Personalization

  • Reporting/Analytics

  • Customizable Branding

CustomerWise's unique features

  • Rules-Based Workflow

  • Process Control

  • Email Response Control

  • Task Progress Tracking

Bookafy

4.7
(131)

Free online appointment booking software

Pricing

Starting from

$7/month

Value for money

4.6

0.6

4.0

What users say about Bookafy's value for money

Better pricing and more feature rich on the oaid version. A white-labeled option for resellers/marketers that is way more economical and the customization possibiliites are superior to Calendly's.

John M.

Very descent online scheduling system for a good price.

AR

Anonymous Reviewer

Total

4

39

33

features in common

4

features in common

Bookafy's unique features

  • Calendar Management

  • Real-time Scheduling

  • API

  • Reminders

CustomerWise's unique features

  • Search/Filter

  • Self Service Portal

  • Queue Management

  • Customer Database

FAQ Bot

4.6
(7)

Become FAQing amazing at customer service.

Features

Total

11

65

33

features in common

11

features in common

FAQ Bot's unique features

  • Customer Experience Management

  • Categorization/Grouping

  • Widgets

  • Natural Language Search

CustomerWise's unique features

  • Email Response Control

  • Surveys & Feedback

  • Document Management

  • Territory Management

HappyFox Chat

4.5
(17)

Premium live chat software

Pricing

Starting from

$29.99/month

Value for money

4.5

0.5

4.0

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Total

1

19

33

features in common

1

features in common

HappyFox Chat's unique features

  • Canned Responses

  • Geotargeting

  • Customizable Branding

  • Feedback Management

CustomerWise's unique features

  • Support Ticket Management

  • Client Portal

  • Document Templates

  • Rules-Based Workflow

SolarWinds Service Desk

4.6
(515)

IT Service Desk & Asset Management Software

Pricing

Starting from

$19/month

Value for money

4.5

0.5

4.0

What users say about SolarWinds Service Desk's value for money

However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Total

15

109

33

features in common

15

features in common

SolarWinds Service Desk's unique features

  • Event Triggered Actions

  • Applications Management

  • IT Asset Management

  • Procurement Management

CustomerWise's unique features

  • Territory Management

  • Support Ticket Management

  • Queue Management

  • Content Management

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Pricing

Starting from

$21/month

Value for money

4.7

0.7

4.0

What users say about LiveHelpNow's value for money

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

JT

JASON T.

Wow easy to use and great support. Our costumers are very happy about the service.

RP

Roger P.

Total

15

97

33

features in common

15

features in common

LiveHelpNow's unique features

  • Multi-Channel Communication

  • Feedback Management

  • PCI Compliance

  • Social Media Integration

CustomerWise's unique features

  • Territory Management

  • Customizable Reports

  • Document Templates

  • Cataloging/Categorization

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Pricing

Value for money

4.6

0.6

4.0

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Total

13

95

33

features in common

13

features in common

Avochato's unique features

  • Loyalty Program

  • Mobile Coupons

  • Registration Management

  • Reservations Management

CustomerWise's unique features

  • Document Management

  • Territory Management

  • Alerts/Notifications

  • Rules-Based Workflow

Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

Pricing

Starting from

$45/month

Value for money

4.7

0.7

4.0

What users say about Supportbench's value for money

Extremely competitive price means that any size company will be able to run this desk.

AR

Anonymous Reviewer

It took me several false starts and a lot of research before I found Support Bench. I wish I'd found them first, it would have saved me a chunk of time and money.

AR

Anonymous Reviewer

Total

18

64

33

features in common

18

features in common

Supportbench's unique features

  • Online Forums

  • Workflow Management

  • Widgets

  • Request Assignment

CustomerWise's unique features

  • Territory Management

  • Process Control

  • Document Management

  • Document Templates

Genesys Cloud

4.1
(111)

Mobile optimized cloud call center with multichannel routing

Pricing

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud's value for money

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Total

16

131

33

features in common

16

features in common

Genesys Cloud's unique features

  • FCC Compliance

  • Open Database Design

  • Caller ID

  • Text Analysis

CustomerWise's unique features

  • Rules-Based Workflow

  • Process Control

  • Email Response Control

  • Service Level Agreement (SLA) Management

Gorgias

4.7
(75)

Help desk and customer service solution

Pricing

Starting from

$60/month

Value for money

4.5

0.5

4.0

What users say about Gorgias' value for money

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

CJ

Chase J.

I like how customizable the product is in conjunction with it per ticket pricing as opposed to per user pricing.

JD

John D.

Total

9

67

33

features in common

9

features in common

Gorgias' unique features

  • Customer Activity Tracking

  • Customer Complaint Tracking

  • Historical Reporting

  • Project Management

CustomerWise's unique features

  • Search/Filter

  • Lead Management

  • Self Service Portal

  • Email Response Control

ngDesk

4.5
(11)

Ticket management for customer service and support teams

Features

Total

11

48

33

features in common

11

features in common

ngDesk's unique features

  • Secure Data Storage

  • Mobile Access

  • Macros/Templated Responses

  • Reporting/Analytics

CustomerWise's unique features

  • Lead Management

  • Document Management

  • Email Response Control

  • Alerts/Notifications

Pricing

Value for money

4.5

0.5

4.0

What users say about InvGate Service Desk's value for money

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

FA

Fernanda A.

It is worth investing in an application of these characteristics.

AR

Anonymous Reviewer

Total

13

86

33

features in common

13

features in common

InvGate Service Desk's unique features

  • Applications Management

  • Activity Dashboard

  • Activity Tracking

  • Customizable Branding

CustomerWise's unique features

  • Document Management

  • Customer Database

  • Territory Management

  • Rules-Based Workflow

EngageBay

4.7
(71)

Integrated sales & marketing software for growing teams

Pricing

Starting from

$9.99/month

Value for money

4.8

0.8

4.0

What users say about EngageBay's value for money

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Total

19

203

33

features in common

19

features in common

EngageBay's unique features

  • Call Center Management

  • Contact Database

  • Event Triggered Actions

  • Signature Creation

CustomerWise's unique features

  • Customizable Reports

  • Process Control

  • Rules-Based Workflow

  • Document Templates

Front

4.5
(204)

Email management software and shared inbox for teams

Pricing

Starting from

$9/month

Value for money

4.2

0.2

4.0

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Total

16

120

33

features in common

16

features in common

Front's unique features

  • Commenting/Notes

  • Multiple User Accounts

  • Call Recording

  • Social Media Integration

CustomerWise's unique features

  • Territory Management

  • Process Control

  • Lead Management

  • Email Marketing

JIRA Service Management

4.4
(264)

The only ITSM solution built on the Jira platform

Pricing

Starting from

$20/month

Value for money

4.2

0.2

4.0

What users say about JIRA Service Management's value for money

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Total

15

97

33

features in common

15

features in common

JIRA Service Management's unique features

  • Commenting/Notes

  • Customizable Fields

  • Workflow Management

  • Availability Management

CustomerWise's unique features

  • Territory Management

  • Rules-Based Workflow

  • Lead Management

  • Email Marketing

HarmonyPSA

4.5
(18)

The next generation of professional services automation.

Pricing

Starting from

$65/month

Value for money

4.4

0.4

4.0

What users say about HarmonyPSA's value for money

Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.

NT

Natalie T.

We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.

JV

Jason V.

Total

28

332

33

features in common

28

features in common

HarmonyPSA's unique features

  • Recurring Orders

  • Change Management

  • Cost Tracking

  • Multi-Channel Communication

CustomerWise's unique features

  • Process Control

  • Rules-Based Workflow

  • Document Templates

  • Content Management

Take Control

4.3
(15)

Collaborative remote access solution

Pricing

Value for money

4.2

0.2

4.0

What users say about Take Control's value for money

The price is also good, much better than Logmein or screenconnect.

GM

Gonçalo M.

Quality service at a great price for small businesses.

Tyler F.

Total

10

35

33

features in common

10

features in common

Take Control's unique features

  • Email Management

  • Session Transfer

  • Access Controls/Permissions

  • Remote Support

CustomerWise's unique features

  • Search/Filter

  • Email Response Control

  • Lead Management

  • Document Management

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Pricing

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Total

22

196

33

features in common

22

features in common

Zendesk's unique features

  • Win / Loss Analysis

  • Incident Management

  • Customer Complaint Tracking

  • Third Party Integrations

CustomerWise's unique features

  • Contact Management

  • Document Templates

  • User Management

  • Process Control

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

Pricing

Starting from

$10/month

Value for money

4.6

0.6

4.0

What users say about Help Scout's value for money

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

AR

Anonymous Reviewer

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

DD

Daniel D.

Total

17

86

33

features in common

17

features in common

Help Scout's unique features

  • Full Text Search

  • Productivity Analysis

  • Mobile Alerts

  • Third Party Integrations

CustomerWise's unique features

  • Territory Management

  • Contact Management

  • Email Response Control

  • Task Progress Tracking

Call Center Studio

4.5
(37)

Cloud-based call center management software

Pricing

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Total

14

91

33

features in common

14

features in common