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CustomerWise Pricing, Features, Reviews and Alternatives
CustomerWise product overview
What is CustomerWise?
TechExcel CustomerWise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size. With its integrated CRM, users are able to manage customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.
Key benefits of using CustomerWise
CustomerWise's asset management feature enables users to track what has been sold to a customer by product and license count, as well as manage annual maintenance renewals.
Service engineers can keep track of services and customer budgets, as well as create invoices based on time and effort.
The contract management features enables users to manage contract templates, as well as attach drafts and final contract documents to customer records.
Customer bug reports and enhancement requests can be sent directly to the development team where a status can be recorded and linked to the support ticket.
Typical customers
Platforms supported
Support options
Training options
CustomerWise pricing information
CustomerWise features
CustomerWise users reviews
Overall Rating
4.0
/5
3
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
1
1
1
0
0
Craig A.
Computer Software, 11-50 employees
Used daily for 2+ years
Review source
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It help make our company better in it support offering to its customers.
Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.
I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.
Marcy B.
Business Supplies and Equipment, 51-200 employees
Used daily for 6-12 months
Review source
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Easy collab and integration software for CRM
Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.
No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.
Bob S.
Verified reviewer
Used daily for 2+ years
Review source
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There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.
The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.
CustomerWise FAQs and common questions
Q. What type of pricing plans does CustomerWise offer?
CustomerWise has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of CustomerWise?
CustomerWise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does CustomerWise support?
CustomerWise supports the following languages:
English
Q. Does CustomerWise offer an API?
No, CustomerWise does not have an API available.
Q. What level of support does CustomerWise offer?
CustomerWise offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support
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