App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

CustomerWise Logo

CustomerWise

Customer support and business process management

see alternatives

CustomerWise Pricing, Features, Reviews and Alternatives

CustomerWise product overview

What is CustomerWise?

TechExcel CustomerWise is a configurable software suite for external customer support and helpdesk management that is scalable to organizations of any size. With its integrated CRM, users are able to manage customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.

Key benefits of using CustomerWise

Users can define multiple ticket types with distinct fields and workflows such as support tickets, bug reports, information requests, enhancement requests, and more.

CustomerWise's asset management feature enables users to track what has been sold to a customer by product and license count, as well as manage annual maintenance renewals.

Service engineers can keep track of services and customer budgets, as well as create invoices based on time and effort.

The contract management features enables users to manage contract templates, as well as attach drafts and final contract documents to customer records.

Customer bug reports and enhancement requests can be sent directly to the development team where a status can be recorded and linked to the support ticket.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Webinars
In Person

CustomerWise pricing information

Value for money

4.0

/5

3

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CustomerWise features

Functionality

4.7

/5

3

Total features

23

3 categories

Most valued features by users

Live Chat
Alerts / Escalation
Surveys & Feedback
Alerts/Notifications
Knowledge Base Management
Self Service Portal
Support Ticket Management
Contact Management

Functionality contenders

CustomerWise users reviews

Overall Rating

4.0

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

1

1

1

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

This software has allowed us to manage more customers and their needs with less people.

Reviewed 5 years ago

It help make our company better in it support offering to its customers.

Pros

Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.

Cons

I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great CRM

Reviewed 5 years ago

Easy collab and integration software for CRM

Pros

Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.

Cons

No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

It's a bit complicated

Reviewed 4 years ago
Pros

There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.

Cons

The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

CustomerWise FAQs and common questions

Q. What type of pricing plans does CustomerWise offer?

CustomerWise has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of CustomerWise?

CustomerWise has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does CustomerWise support?

CustomerWise supports the following languages:
English


Q. Does CustomerWise offer an API?

No, CustomerWise does not have an API available.


Q. What level of support does CustomerWise offer?

CustomerWise offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Phone Support

Common CustomerWise comparisons

Related categories