Digital Clienteling - 2026 Pricing, Features, Reviews & Alternatives

Immerss' Digital Clienteling platform is a game-changer in the realm of online retail, designed to cater to the needs of savvy businesses seeking to elevate their customer engagement strategies. Targeting brands and retailers across various industries, from fashion and beauty to jewelry, electronics and beyond, this software is tailored to enhance the online shopping experience through personalized interactions.

At its core, Digital Clienteling facilitates seamless one-on-one video chats and co-shopping sessions between sales associates and customers. This enables sales professionals to provide real-time guidance and assistance, mirroring the personalized service typical of brick-and-mortar stores. By fostering meaningful connections between associates and shoppers, the platform drives sales through tailored interactions, ultimately boosting key performance indicators such as sales conversions, average order values, and customer satisfaction.

Key features of the platform include:

1. Live Customer Sessions: Empowering sales associates to engage with customers in real-time through live chat and video, fostering personalized interactions.

2. Comprehensive Co-Shopping Capabilities: Enabling collaborative browsing and purchasing experiences, allowing associates and customers to shop together seamlessly.

3. In-App Messaging: Facilitating instant communication between associates and customers, ensuring quick responses to queries and concerns.

4. Virtual Appointments: Allowing customers to schedule appointments with sales associates for personalized shopping consultations, enhancing the customer experience.

5. Dynamic Chat and Video Functionalities: Supporting interactive communication channels, including text chat and video calls, to accommodate diverse customer preferences.

6. Branded App Options: Offering customization features to align the platform with the retailer's brand identity, ensuring a consistent brand experience for customers.

7. Customizable Web Widgets: Integrating flexible widgets and CTAs into the retailer's website, providing customers with easy access to digital clienteling features.

8. Smooth Integration with Existing Systems: Seamlessly integrating with the retailer's existing e-commerce platform for efficient operations.

9. Commission Tracking: Facilitating accurate tracking of sales associate commissions, incentivizing performance and driving motivation.

10. Real-Time Analytics: Providing valuable insights into customer behavior, sales trends, and performance metrics to inform strategic decision-making.

Immerss' Digital Clienteling platform is the go-to solution for businesses looking to revolutionize their online retail operations, offering a comprehensive suite of features, seamless integrations, and robust reporting dashboard to drive success in the digital marketplace.