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DontGo

Conversational AI platform for managing customer queries

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DontGo Pricing, Features, Reviews and Alternatives

DontGo product overview

What is DontGo?

DontGo is a live chat platform that utilizes artificial intelligence (AI) chatbots and exit intent technology to help businesses convert abandoning traffic into sales leads. Professionals can utilize the chatbots to resolve visitor queries and promote other products in the catalog, improving upsell and cross-sell opportunities and enhancing the customer experience with the brand.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum

Training options

Webinars
Live Online
Documentation

DontGo pricing information

Value for money

4.4

/5

10

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

DontGo features

Functionality

4.5

/5

10
Total Features28 5 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Third Party Integrations
Customizable Branding
Monitoring
Sales Automation
Self-Learning
Keyword Tracking

Functionality contenders

DontGo users reviews

Overall rating

4.4

/5

10

Positive reviews

80%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.25/10
Rating distribution

5

4

3

2

1

6

2

2

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DontGo Chat is the way to go!

Reviewed 3 years ago

Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo!

Pros

Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7.

Cons

It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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$2M in additional revenue each year

Reviewed 5 years ago

We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Pros

Speed - Customer Experience - Accuracy - 24x7x365

Cons

None

Vendor response

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Please Don't Go

Reviewed 5 years ago

We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Game Changer!

Reviewed 5 years ago

Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Pros

The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Cons

None

Vendor response

David, thank you for your review and your advice to buyers. We couldn't agree more!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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DontGo K&H review

Reviewed 5 years ago

I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Pros

That it does give potential clients the opportunity to stay on the site and communicate with the company.

Cons

I believe that the reporting should be more frequent

Vendor response

Johnny, thank you for your review. We appreciate your feedback!

DontGo FAQs and common questions

DontGo has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


DontGo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


DontGo supports the following languages:
English


No, DontGo does not have an API available.


DontGo offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum

Related categories