eCasework Pricing, Features, Reviews & Comparison of Alternatives

eCasework

Case management & CRM for representatives and their staff

5.0/5 (5 reviews)

eCasework overview

eCasework is a case management and CRM solution for councillors, MPs, MLAs, AMs, MSPs, unions and other political representatives to collect, follow and resolve cases. By combining the essential tools for case management such as alerts, email, contact consolidation, powerful search function, document storage and time tracking, eCasework aims to provide an all-in-one workflow solution.

In order to improve organization, workflow management and timekeeping, eCasework provides a central hub to collect cases and complaints and track them from the initial contact to the final resolution. Users can receive, record and track cases from end-to-end and can consolidate contacts from other channels to create an online address book, notepad, email inbox, organizational diary and filing system.

Users can organise deadlines for task resolutions and plan events using the calendar tool and reminders can be automatically sent when a task needs attention or a follow up is required. Information is automatically synchronized across channels and devices and can be accessed from anywhere thanks to the cloud-based storage.
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Pricing

Starting from
£6.25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
eCasework screenshot: View contact history for each user or contactWhat is eCasework?eCasework screenshot: The contact database provides information on constituents, councilors and otherseCasework screenshot: The email inbox allows users to send emails directly from the eCasework appeCasework screenshot: The dashboard summarizes open and overdue caseseCasework screenshot: Access all open cases from the casework tab which includes all correspondence relating to each caseeCasework screenshot: Case files show emails, updates and other information relating to the complainteCasework screenshot: Users can access eCasework from any device

eCasework reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.6
  4.8
  4.8
Andrew Baxter

eCasework is a vital part of my toolkit as a local councillor.

Used daily for 2+ years
Reviewed 2017-05-11
Review Source: Capterra

The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor.

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Sarah Christie

Excellent software, makes my job a lot easier - would highly recommend.

Used daily for less than 6 months
Reviewed 2017-05-31
Review Source: Capterra

I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held. We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten.

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stephanie callaghan

Excellent System that makes handling casework much FASTER and EASIER!

Used daily for 6-12 months
Reviewed 2017-06-14
Review Source: Capterra

Quick and fast - saving me loads of time!Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days) Software: Easy and intuitive ; flexible & quick to use; setting review dates; email facility; keeps docs & photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later).

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Nick Cott

It is good at helping me manage existing and new cases. I can follow things up efficiently.

Used daily for less than 6 months
Reviewed 2017-09-01
Review Source: Capterra

Lots. It has really helped me manage casework. Casework can become very demanding and it helps me prioritise the issues in the best way to deal with the issues and give feedback to local residents. The ability to store and follow up cases, setting dates and deadlines. I like to be able to review the history of each case and follow up contacts with constituents and businesses. The tagging function is good to keep an eye on the different type of casework each other that is dealt with. It is all very easy to use, not too technical, and I like that it can be used from any device from the webpage. It works well at home or on the go.

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Fran Carpenter

Fantastic software for councillors & MPs to keep tabs on casework

Used daily for less than 6 months
Reviewed 2017-05-24
Review Source: Capterra

Helps me organise my case load and reminds me when I am due to chase a case. Brilliant.Very easy to add resident cases. Easily accessible from phone, iPad, laptop, PC. Simple operation and information entry, and the reminders are so useful when I have so many queries to keep up with and officers to chase! Well worth the subscription.

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eCasework pricing

Starting from
£6.25/month
Pricing options
Free trial
Subscription
View Pricing Plans

eCasework for individuals: £6.25/month or £60/year


Discounts available for team subscriptions. Contact eCasework for a team quote.

eCasework features

Contact History
Email Integration

API (160 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Chat (157 other apps)
Customizable Branding (67 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (66 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for eCasework

Key features of eCasework

  • Notifications
  • Case management
  • Two-factor authentication
  • Data encryption
  • Security & encryption
  • Automatic backup
  • Continuous backup
  • ISO management
  • Authentication & security
  • Search functionality
  • Time planning
  • Real time notifications
  • Automatic reminders
  • Email integration
  • Document storage
  • File management
  • Calendar management
  • Event calendar
  • Secure data storage
  • Complaint monitoring
  • Issue management
  • Reminders
  • Time management
  • Document tagging
  • Tagging
  • Sync with Microsoft Outlook
  • Contact database
  • Contact history
View All Features

Benefits

Protect data and documents with eCasework’s strict security measures including data encryption, 2-factor authentication, automatic backups, ISO 27001:2013 certification and automatic detection of suspicious activity.

Send emails directly from eCaswork with the built-in email feature which allows users to send and receive emails relating to cases. Sent emails can be assigned to the relevant cases and automatic emails sent when a case is updated

Store files within the platform with secure file storage of photos, letters and files relating to cases. Files can be uploaded, downloaded and accessed at anytime from anywhere.

Find and retrieve files quickly with eCasework’s powerful search function which allows users to search by constituent or keywords. Files and cases can be tagged for organization and easy finding.

Get an overview of cases organized by due date or subject on the eCasework dashboard. Users can see a colour coded display of the number of cases overdue, due today or due next week. There is also a graphical case breakdown based on subject showing the percentage of ongoing cases relating to each subject.