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eCasework

Case management & CRM for representatives and their staff

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eCasework - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

eCasework overview

What is eCasework?

eCasework is a case management and CRM solution for councillors, MPs, MLAs, AMs, MSPs, unions and other political representatives to collect, follow and resolve cases. By combining the essential tools for case management such as alerts, email, contact consolidation, powerful search function, document storage and time tracking, eCasework aims to provide an all-in-one workflow solution.

In order to improve organization, workflow management and timekeeping, eCasework provides a central hub to collect cases and complaints and track them from the initial contact to the final resolution. Users can receive, record and track cases from end-to-end and can consolidate contacts from other channels to create an online address book, notepad, email inbox, organizational diary and filing system.

Users can organise deadlines for task resolutions and plan events using the calendar tool and reminders can be automatically sent when a task needs attention or a follow up is required. Information is automatically synchronized across channels and devices and can be accessed from anywhere thanks to the cloud-based storage.

Key benefits of using eCasework

Protect data and documents with eCasework’s strict security measures including data encryption, 2-factor authentication, automatic backups, ISO 27001:2013 certification and automatic detection of suspicious activity.

Send emails directly from eCaswork with the built-in email feature which allows users to send and receive emails relating to cases. Sent emails can be assigned to the relevant cases and automatic emails sent when a case is updated

Store files within the platform with secure file storage of photos, letters and files relating to cases. Files can be uploaded, downloaded and accessed at anytime from anywhere.

Find and retrieve files quickly with eCasework’s powerful search function which allows users to search by constituent or keywords. Files and cases can be tagged for organization and easy finding.

Get an overview of cases organized by due date or subject on the eCasework dashboard. Users can see a colour coded display of the number of cases overdue, due today or due next week. There is also a graphical case breakdown based on subject showing the percentage of ongoing cases relating to each subject.

Starting price

6.25per feature /
per month

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eCasework’s user interface

Ease of use rating:

4.8

(9)

eCasework reviews

Overall rating

4.8

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.67/10

Rating distribution

eCasework's features

Features rating:

4.6

(9)

Case management

(0)

Customer complaint tracking

(0)

Email management

(0)

Feedback management

(0)

Interaction tracking

(0)

Issue management

(0)

Issue tracking

(0)

Real-Time notifications

(0)

Self service portal

(0)

SSL security

(0)

Tagging

(0)

Workflow management

(0)

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eCasework pricing

Value for money rating:

5.0

(9)

Starting from

6.25

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about eCasework price and value

Value for money rating:

5.0

(9)

eCasework support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

Training options

Live Online

Webinars

Documentation

eCasework FAQs

Q. Who are the typical users of eCasework?

eCasework has the following typical customers:
Mid Size Business, Small Business

These products have better value for money

Q. What languages does eCasework support?

eCasework supports the following languages:
English

Q. Does eCasework offer an API?

No, eCasework does not have an API available.

Q. What level of support does eCasework offer?

eCasework offers the following support options:
Email/Help Desk, Chat, Phone Support

Related categories

Complaint Management