App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
eGain Mail
5
0
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pioneer in web-based email response management
Table of Contents
eGain Mail - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
eGain Mail overview
What is eGain Mail?
eGain Mail, the industry-first web-based email management software, helps businesses handle large volumes of email, webform, and social inquiries. It is supported by AI, centralized knowledge, and analytics. Features like automated routing, flexible workflows, and productivity tools enable efficient and scalable email management. Letter and fax interactions are also handled in the product, delivering PDF-based output and integration via available APIs with third-party OCR tools for input.
The Secure Messaging module of eGain Mail establishes a secure communication channel between agent and customers to exchange confidential information without exposing information to external networks. It addresses the security and compliance concerns of companies in regulated sectors and their consumers.
What customers get: Safe notifications, authenticated access, secure message center or inbox, power to appoint a proxy for communication
What the business gets: Out-of-the-box inbox templates, ability to brand the message center, access to a centralized knowledge base
eGain Mail’s user interface
eGain Mail reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.50/10
5
4
3
2
1
0
2
0
0
0
eGain Mail's key features
Most critical features, based on insights from eGain Mail users:
All eGain Mail features
Features rating:
eGain Mail alternatives
eGain Mail
Starting from
1000
Per month
Gmail
Starting from
Free
Google Workspace
Starting from
7
/user
Per month
Microsoft Outlook
Starting from
Free
eGain Mail pricing
Value for money rating:
Starting from
1000
Per month
Flat Rate
User opinions about eGain Mail price and value
Value for money rating:
eGain Mail support options
Typical customers
Platforms supported
Support options
Training options