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Evolux
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Solution for Call Centers with focus on customer experience.
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Evolux - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
Evolux overview
What is Evolux?
Evolux technology organizes, in a practical way, the data of all Call Center attendances, allowing the company's management to have a detailed view of the operation. The software provides several resources that contribute to increasing productivity, monitoring and improving the sector's results and, above all, customer satisfaction.
In addition to allowing the integration of the Call Center with CRM and Help Desk tools such as Salesforce and Zendesk, Evolux offers an extra communication module that allows service via messaging applications with Telegram and WhatsApp.
With the reports made available by the platform, the supervision of the Call Center is able to know how each operator's work is progressing, having access to information such as: logged and idle time; percentage of occupancy and disconnection; total of productive and unproductive breaks; call detailing; team mood; number of logoffs due to unanswered calls, among other data.
Included in the solution are: ACD, Dialer, Evolux server, training for managers and operators, regular updates, proactive monitoring and technical support by email, telephone and in person. Our commercial policy is simplified, based on the number of workstations (Attendance Positions), which facilitates the expansion or reduction of the contract.
Key benefits of using Evolux
- Preparation and monitoring of projects;
- Improved Call Center management quality;
- Scalability and robustness to grow with hundreds of Attendance Positions;
- Greater productivity control of operators;
- Customer success team;
- Professional services team;
- Smart IVRs with self-service;
- Data security;
- Customer Service Center, Ombudsman and Help Desk are easily configured. Your customer will be served by the most qualified operator;
- Service module via messaging applications such as WhatsApp and Telegram;
- 99.5% SLA guaranteed in contract;
- Increase the efficiency of your campaigns by up to 500% and more leads in your contact base.
Starting price
Evolux’s user interface
Evolux reviews
Overall rating
4.8
/5
18
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.56/10
5
4
3
2
1
15
3
0
0
0
Who uses Evolux?
Based on 18 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Evolux's key features
Most critical features, based on insights from Evolux users:
All Evolux features
Features rating:
Evolux alternatives
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Evolux support options
Typical customers
Platforms supported
Support options
Training options
Evolux FAQs
Evolux has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Evolux support?
Evolux supports the following languages:
English, Portuguese
Q. Does Evolux offer an API?
Yes, Evolux has an API available for use.
Q. What level of support does Evolux offer?
Evolux offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base