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Convoso Logo

Convoso

4.5
(253)

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Dial Smarter, Not Harder

(14)

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Convoso Pricing, Features, Reviews and Alternatives

Convoso FAQs

Q. What type of pricing plans does Convoso offer?

Convoso has the following pricing plans:
Starting from: $90.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Convoso?

Convoso has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Convoso support?

Convoso supports the following languages:
English


Q. Does Convoso offer an API?

Yes, Convoso has an API available for use.


Q. What other apps does Convoso integrate with?

Convoso integrates with the following applications:
Balto, Zapier, Zoho Connect, LeadsPedia, Salesforce Sales Cloud, boberdoo, Zendesk Sell, Dynamics 365 Business Central, Velocify, Google Maps, HubSpot Sales Hub, HubSpot CRM, Zendesk Suite


Q. What level of support does Convoso offer?

Convoso offers the following support options:
Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

Convoso product overview

Price starts from

90

Per month

Per Feature

What is Convoso?

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso's solutions optimize the value your operation gains in every feature to ensure you're getting a maximum ROI.

Key benefits of using Convoso

Convoso is the only vendor of its kind that provides a rich suite of comprehensive, end-to-end solutions that ensure optimal performance and productivity. From service and support to sales and marketing call center operations, our all-in-one contact center platform makes delivering quality customer experience, and maximizing productivity both easy and enjoyable.

Convoso partners with you to ensure your business generates and continues to exponentially exceed your business KPIs. Team Convoso commits to ensuring that our customers are satisfied throughout our entire partnership -- unlike other vendors, our superhero support team won't simply "end" immediately after the purchase of our product.

Convoso strongly values the importance of not only building but maintaining strong partnerships with our customers and will work alongside each and every customer to ensure they succeed.

Our all-in-one contact center software features includes:
• PBX phone system
• Hosted IVR flow / flow designer
• Omni-channel (voice, SMS, email)
• webRTC softphone
• 'Lite' CRM
• KPI Gamification (custom agent avatars, leaderboards, points, badges, etc)
• Gamified Learning Management System (Customizable courses, lessons, test center, etc.)
• Reporting tools (canned, custom, push, real-time, etc.)
• TCPA Compliance tools
• Guided scripting with dynamic form fields (branch, advanced, traditional)
• Call routing options (ACD, skills-based, time of day, etc.)
• Intelligent Dialer
• CTI screen pop/ Iframe
• and much, much, more!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
24/7 (Live rep)
FAQs/Forum
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos

Not sure about Convoso? Compare it with a popular alternative

Starting from

90

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

89

Per month

Per Feature

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
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Convoso pricing information

Value for money

4.5

/5

253

Starting from

90

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Convoso features

Functionality

4.4

/5

253

Total features

67

9 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Multi-Channel Communication
Reporting & Statistics
Alerts/Notifications
Monitoring
Interaction Tracking

Functionality contenders

Convoso users reviews

Overall Rating

4.5

/5

253

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.45/10
Rating distribution

5

4

3

2

1

153

73

23

3

1

Pros
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.
It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.
Cons
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

Overall rating contenders

AR
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Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Friendly user software

Reviewed 5 years ago

I have great experience with convoso.

Pros

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Vendor response

We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

RC
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Ryan C.

Insurance, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convoso crushes Data leads

Reviewed 3 years ago
Pros

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

KA
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Kosh A.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not worth it!

Reviewed 3 years ago

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Pros

Nothing about this dialer is as they claim.

Cons

Everything. nothing works as they say, constant issues and they always claim we are the only company to experience such issues. things client not being able to schedule system call backs, receive incoming calls, representatives not being able to pull leads/contacts.

Vendor response

Thank you for your review. We apologize for any issues you have. we stand by our service offering as the #1 outbound dialer in the industry and as we have, will continue to work with you on any issues you may be experiencing.

TD
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Tisa D.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Connection is Key!

Reviewed 2 years ago

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

AC
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Aubrey C.

Consumer Goods, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convoso User

Reviewed 2 years ago

Great!

Pros

The software is easy to use and no issues

Cons

Customer support has been non-existent at some points in our relationship

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