Convoso - 2025 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Convoso's call monitoring capabilities for training and coaching agents in real-time. They find it helpful for making adjustments to scripts and speech patterns, ensuring compliance, and tracking KPIs. Users report that it aids in identifying top representatives and provides a comprehensive view of daily activities. They say it is particularly valuable for new agent training and compliance purposes. However, some users mention difficulties with sound quality and functionality on Apple/IOS products. Of the 29 Convoso users who gave detailed accounts of their use of Call Monitoring, 97% rated this feature as important or highly important.

Users find Convoso's call logging capabilities essential for tracking call history and dispositions. They report that it helps in managing leads, maintaining customer records, and ensuring compliance. Reviewers indicate that it simplifies the retrieval and review of information, making reporting easy and clear. They appreciate the inclusion of ID numbers for each lead and the ability to see historical data. However, some users mention issues with incorrect time logs and occasional difficulties in finding specific call records. Of the 28 Convoso users who gave detailed accounts of their use of Call Logging, 96% rated this feature as important or highly important.

Reviewers highlight Convoso's call recording capabilities as important for compliance and training. They appreciate the ability to playback calls for performance review and self-improvement. Users report that recordings are clear and easy to access, aiding in handling customer complaints and verifying compliance with regulations. They find it useful for sharing recordings with other departments and training new agents. However, some users mention issues with recording retention duration and occasional delays in accessing recordings. Of the 47 Convoso users who gave detailed accounts of their use of Call Recording, 89% rated this feature as important or highly important.

Reviewers find Convoso's call center management capabilities useful for organizing contacts, tracking KPIs, and managing agent activity. They report that it helps in monitoring talk time, wait time, and handle time, which are essential for performance analysis. Users appreciate the ease of navigating calls and maintaining call flow. They indicate that the system supports statistical analysis and provides valuable insights for improving time management and sales strategies. They also commend the responsive customer support provided by Convoso. Of the 21 Convoso users who gave detailed accounts of their use of Call Center Management, 86% rated this feature as important or highly important.