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Freshchat vs tawk.to Comparison (2026)
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Good recommendations?
Overview
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
178
5
4
3
2
1
81
71
16
4
6
- Value for money
- Ease of use
- Features
- Customer support
4.6
345
5
4
3
2
1
223
102
13
3
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Prasad H.
Data Engineer
Shaunak B.
Sr analyst
Mohd A.
Founder
Pros
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Cons
Srithika S.
Senior Product Designer
Atiradh W.
Chief Technology Officer
Vishnu J.
Software Engineer
Cons
Harish K.
Lead Web Developer
Oscar S.
Operations Manager
Tristan W.
Creative Lead
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features65
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Customer Communication
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Templates
- Dashboard
- Drag & Drop
- Employee Activity Monitoring
- File Sharing
- File Transfer
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Workflow Automation
- Total features23
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Customer Communication
- Customer Experience Management
- Customer History
- Customer Support
- Customizable Branding
- Customizable Templates
- Dashboard
- Drag & Drop
- Employee Activity Monitoring
- File Sharing
- File Transfer
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Time Zone Tracking
- Transcripts/Chat History
- Transfers/Routing
- Workflow Automation
Integrations
- Total integrations17
- Adobe Commerce
- BigCommerce
- Bird
- Calendly
- Cayzu
- Cloudflare
- Drupal
- Freshcaller
- Freshdesk
- Freshsales
- Google Ads
- Joomla
- Klaviyo
- Landingi
- Meta for Business
- OpenCart
- Pipedrive
- PrestaShop
- Shopify
- Slack
- Squarespace
- Stripe Payments
- TeamViewer ONE
- Upscope
- Weebly
- WooCommerce
- WordPress
- Zen Cart
- Zendesk Suite
- Zluri
- Total integrations14
- Adobe Commerce
- BigCommerce
- Bird
- Calendly
- Cayzu
- Cloudflare
- Drupal
- Freshcaller
- Freshdesk
- Freshsales
- Google Ads
- Joomla
- Klaviyo
- Landingi
- Meta for Business
- OpenCart
- Pipedrive
- PrestaShop
- Shopify
- Slack
- Squarespace
- Stripe Payments
- TeamViewer ONE
- Upscope
- Weebly
- WooCommerce
- WordPress
- Zen Cart
- Zendesk Suite
- Zluri
