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LiveChat vs tawk.to Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

16

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

1

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

786

285

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

163

67

8

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
I love using this software and it's fun to use and see yourself improving your typing skills.

Pros

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.
The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.
Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.
The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.
The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features93
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Desktop Notifications
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Engagement Tracking
  • Event Ticketing
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • eCommerce Management
  • Total features54
  • "What If" Scenarios
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Archiving & Retention
  • Audit Management
  • Authentication
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • CRM
  • Call Center Management
  • Canned Responses
  • Cash Management
  • Cataloging/Categorization
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Communications Diagnostics
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Visualization
  • Desktop Notifications
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Profiles
  • Engagement Tracking
  • Event Ticketing
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Labeling
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Offline Access
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Routing
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Scheduling
  • Third Party Integrations
  • Timeline Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • eCommerce Management

Integrations

  • Total integrations199
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations26
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

One of the Best Chat Programs

Reviewed 3 years ago
Pros

very well organized admin section and simple to use. Clean layout.

Cons

Its expensive compared to other software. I would recommend giving tawk.to a gander as it is free but not as feature rich

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveChat logo

LiveChat

Excellent way to get more engagement on your webstite

Reviewed 2 years ago

It was good and easy to use but try the free one first.

Pros

Its easily implementable and the features are nice and robust with multiple agents. The cost is not too expensive.

Cons

Its not free and there are free alternatives out there that are not as full features like tawk.to but I recommend the latter for those that are just starting out

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

tawk.to logo

tawk.to

Easy to deploy and FREE chat support

Reviewed 10 months ago

Great free solution for support chat but you get what you pay for (or don't).

Pros

Uh...it's free, so that's pretty cool! If you're looking for lightweight chat support solution and you're on a budget, that makes the choice easy. Also tawk.to is immensely easy to implement... it's just copying some JS, as easy as implementing Google Analytics.

Cons

The featureset (ex. third party integrations) may not be as robust as paid solutions like Zendesk, Livechat, etc. but that's a tradeoff for being free. Also, there's a lack of customizability.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

tawk.to logo

tawk.to

Review for tawk.to

Reviewed 2 years ago

Overall, tawk.to is an amazing Livechat support software and it has helped us retain a good number of leads via following up on them in real time when they are on our website. I would recommend the software to those who want to have great retention of the leads who visit their website.

Pros

I came to know about this software years ago when we were having great website visitation but our sales was low. We started pondering on the best way to convert all the leads who visit our website to paying clients. Our option was to have a live chat so we can communicate with our leads and that was when we found out about tawk.to. It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from. The software helps us to track website visitors and pages they are browsing, this let us know which page to Optimize on our website in order to increase sales. Also,the software is easy to install and it being compatible with Wordpress is a great bonus

Cons

One of the issues I have with tawk.to is it's sophisticated backend which can be confusing to non technical people. I have to take my clients through a mini tutorial on how to install the software . Also, the mobile version hardly sends me notification.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

tawk.to logo

tawk.to

Best Live Chat Software With Bulk Features For Everyone

Reviewed 6 days ago

I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features.

Pros

Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too.

Cons

On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately.