Giant Rocketship - 2025 Pricing, Features, Reviews & Alternatives

Giant Rocketship is an AI-powered platform that turbocharges helpdesk profitability for managed service providers (MSPs) using Autotask. It modernizes the ticket lifecycle in Autotask by seamlessly integrating intelligent assignment, optimized scheduling, on-demand escalations, and service level agreement (SLA)-driven work queuing and predictions.

The key features of Giant Rocketship include automating ticket assignment based on agent skills and availability through SmartDispatch. It also effortlessly schedules appointments, including travel time for onsite visits, with SmartMeetings. Furthermore, it transforms team workload management using the SLA-driven SmartWorkQ. Giant Rocketship prevents SLA violations with its AI-driven predictive solution called SLA Sentinel. It also eradicates forgotten customer support tickets using TicketGuard. Additionally, it accelerates processes and enforces procedures with forms through SmartWorkflows. Giant Rocketship also simplifies recurring tickets to enhance processes and save time using TicketRecur.

In summary, Giant Rocketship is a revolutionary platform that supercharges helpdesk operations in Autotask for MSPs. It automates manual ticket management to reduce labor costs per ticket. Giant Rocketship enables MSPs to do more and hire less through intelligent workflow automation. This ensures that work gets assigned to the right people, people do the right work, and the work gets done at the right time.