Elementool Help Desk Pricing, Features, Reviews & Comparison of Alternatives

Elementool Help Desk

Help desk software

4.0/5 (1 review)

Elementool Help Desk overview

What is Elementool Help Desk?

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.

Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to team members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.

With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.

See why companies like Motorola, BP, and Best Buy are using Help Desk.
www.elementool.com

Pricing

Pricing options
Subscription
Free trial
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China, India

Supported languages

English

Elementool Help Desk user reviews

Excellent
0
Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.0
  5.0
  4.0
Briana Cramer

Elementool Ticketing System

Used weekly for 2+ years
Reviewed 2019-11-24
Review Source: Capterra

Our experience with Elementool Help Desk was positive overall. It is a good value for the money. It is a good ticketing system and allowed us to better track customer issues. It was also useful to be able to search and find historical information about individual clients or issues.

Pros
Elementool Help Desk/Ticketing system allowed us to convert customer reported issues from email to ticketing system. Elementool allowed us to track requests by type, such as bug, maintenance, enhancement, new job, etc. Elementool was very easy to use and easy to train others.

Cons
Elementool is a ticketing system. Unlike some other Helpdesk type systems it does not have project management or project planning functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Elementool Help Desk features

API

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Chat (209 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (115 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (137 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Additional information for Elementool Help Desk

Key features of Elementool Help Desk

  • Web-based
  • Robust incident life cycle management
  • FAQ knowledgebase
  • HTML support form
  • History trail
  • Fully customizable
  • Advanced reporting
  • File attachment
  • PCI data security certified site
  • Automatic issue notifications
View All Features