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NiCE CXone vs CloudTalk Comparison (2026)
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Good recommendations?
NiCE CXone
5
273
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CloudTalk
5
184
4
55
3
9
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.4
271
5
4
3
2
1
184
55
9
8
15
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Eva L.
Sales and Business Development
Nishant B.
BDM
Dhanesh V.
Team lead
Cons
Carli N.
Scheduling
Sergio M.
Senior Call Center Administrator
Sarah P.
Automation Consultant
Cons
Nishant B.
BDM
Debora B.
director
Anthony A.
General Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features130
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unattended Call Management
- Unified Communications
- User Management
- Variable Workforce
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features133
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- By-Extension Reporting
- CRM
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Duration
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Call Volume
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Caller ID
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Directory
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- IVR
- Inbound Call Center
- Inbound Reporting
- Inbox Management
- Integrations Management
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Outbound Reporting
- PBX
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SMS Marketing
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unattended Call Management
- Unified Communications
- User Management
- Variable Workforce
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voice Recognition
- Voicemail Transcription
- Who Answered Log
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations27
- Adobe Commerce
- BigCommerce
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Front
- Google Contacts
- Groove
- Haptik
- Help Scout
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Inbenta
- Kommo
- Kustomer
- Lightico
- LiveAgent
- LiveChat
- LogMeIn Central
- LogMeIn Pro
- Make
- Microsoft Teams
- Oracle Service
- Pega CRM
- Pipedrive
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Slack
- SpiceX
- Streem
- Textel
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- livepro
- noCRM
- Total integrations25
- Adobe Commerce
- BigCommerce
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Front
- Google Contacts
- Groove
- Haptik
- Help Scout
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Inbenta
- Kommo
- Kustomer
- Lightico
- LiveAgent
- LiveChat
- LogMeIn Central
- LogMeIn Pro
- Make
- Microsoft Teams
- Oracle Service
- Pega CRM
- Pipedrive
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Slack
- SpiceX
- Streem
- Textel
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- livepro
- noCRM
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