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NiCE CXone vs Vonage Contact Center Comparison (2026)
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NiCE CXone
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14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Vonage Contact Center
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.3
71
5
4
3
2
1
42
15
11
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Jenna O.
Marketing
Jenna O.
Marketing
Von V.
Talent Acquisition Specialist
Cons
Carli N.
Scheduling
Sergio M.
Senior Call Center Administrator
Sarah P.
Automation Consultant
Cons
Jenna O.
Marketing
Amitabh P.
Technical support engineer
Pippa M.
Knowledge & Training Coordinator
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features130
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Gamification
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features67
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Gamification
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations27
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Oracle Service
- Pega CRM
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Streem
- Textel
- Zendesk Suite
- Zoom Workplace
- livepro
- Total integrations2
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Oracle Service
- Pega CRM
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Streem
- Textel
- Zendesk Suite
- Zoom Workplace
- livepro
