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Vonage Contact Center
5
42
4
15
3
10
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center & Inside Sales Software for Salesforce
Table of Contents
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Vonage Contact Center - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Vonage Contact Center overview
What is Vonage Contact Center?
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.
Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Management
Setup
Phone System
Service Responsiveness
Reporting
Vonage Contact Center’s user interface
Vonage Contact Center review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Vonage Contact Center?
Users report that Vonage Contact Center streamlines call management, allowing them to handle high call volumes, monitor activity, and integrate with Salesforce. They appreciate features like real-time call logging, call recording, and easy transfers, but mention occasional call lag, connectivity issues, and setup challenges as drawbacks. Some find browser requirements and number transfers problematic.
Reviewers appreciate the responsive customer support, saying technical issues are resolved quickly and onboarding assistance is helpful. They feel the platform is generally easy to use and reliable, though some note the interface can be clunky and complex for advanced configurations.
Select to learn more
Who uses Vonage Contact Center?
Based on 70 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Vonage Contact Center's key features
Most critical features, based on insights from Vonage Contact Center users:
All Vonage Contact Center features
Features rating:
Vonage Contact Center alternatives
Vonage Contact Center
Starting from
1
Per month
Zendesk Suite
Starting from
55
/user
Per month
RingEX
Starting from
30
/user
Per month
Nextiva
Starting from
25
/user
Per month
Vonage Contact Center pricing
Value for money rating:
Starting from
1
Per month
User opinions about Vonage Contact Center price and value
Value for money rating:
To see what individual users think of Vonage Contact Center's price and value, check out the review snippets below.
Amitabh P.
Technical support engineer
Von V.
Talent Acquisition Specialist
Vonage Contact Center integrations (2)
Top integrations
Vonage Contact Center customer support
What do users say about Vonage Contact Center customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Vonage Contact Center customer support.
A large number of users highlight the support team's responsiveness, professionalism, and helpfulness during setup and ongoing use.
A minority of users report language barriers, slow response times, or lack of onboarding and ongoing support from customer service.
Support options
Training options
Vonage Contact Center FAQs
Q. What level of support does Vonage Contact Center offer?
Vonage Contact Center offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)
