GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Nextiva vs Vonage Contact Center Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
RingEX
4.2
3CX
4.4
Good recommendations?
Nextiva
5
729
4
101
3
38
2
10
1
41
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Vonage Contact Center
5
42
4
15
3
11
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Cloud-based AI customer experience platform unifying VoIP, omnichannel contact center, video, and team messaging for businesses of all.
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
919
5
4
3
2
1
729
101
38
10
41
- Value for money
- Ease of use
- Features
- Customer support
4.3
71
5
4
3
2
1
42
15
11
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Chris G.
Owner
Bob W.
owner
Amy L.
Office Manager
Pros
Amitabh P.
Technical support engineer
Von V.
Talent Acquisition Specialist
Amitabh P.
Technical support engineer
Cons
Bob W.
owner
Jason S.
President
Joseph S.
HR Adminstrator
Cons
Amitabh P.
Technical support engineer
Pippa M.
Knowledge & Training Coordinator
darya k.
Sales Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features112
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-User Collaboration
- Multiple Scripts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Screen Sharing
- Self Service Portal
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features67
- 360 Degree Feedback
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Recording
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Benchmarking
- Blended Call Center
- CRM
- Calendar Management
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transfer
- Caller ID
- Campaign Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Drag & Drop
- Email Management
- Email Marketing
- Employee Coaching Tools
- Employee Directory
- Employee Recognition
- Event Triggered Actions
- Fax Management
- Feedback Management
- File Sharing
- For Cloud Phone Systems
- Gamification
- Generative AI
- Goal Management
- Help Desk Management
- IVR
- Inbound Call Center
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Live Chat
- Live Results Sharing
- Manual Dialer
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-User Collaboration
- Multiple Scripts
- Offline Form
- Offline Response Collection
- On-Demand Recording
- Online Polling
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Post Scheduling
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Progressive Dialer
- Purchasing & Receiving
- Quality Management
- Question Library
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Response Validation
- Ring Groups
- Role-Based Permissions
- SIP Trunking
- SSL Security
- Scheduled Recording
- Screen Sharing
- Self Service Portal
- Sentiment Analysis
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Support Audio/Images/Video
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text to Speech
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Two Way Audio & Video
- URL Customization
- Unified Communications
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Mail
- Voicemail Transcription
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations12
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Zoho CRM
- Zoho Calendar
- Total integrations2
- ActiveCampaign
- CallRevu
- Gong
- Google Contacts
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Zoho CRM
- Zoho Calendar
