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Vonage Contact Center vs VoIP.ms Comparison (2026)

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Vonage Contact Center

VoIP.ms

Overview

The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams.

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

1.1

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

4.8

698

571

107

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

Pros

“Performance and realibility of product is superb.”

Amitabh P.

Technical support engineer

“It has been 2 years i am using Vonage and its a very great app and very easy to use for calling & texting internationally.”

Von V.

Talent Acquisition Specialist

“Easy installation , usage and secure management.”

Amitabh P.

Technical support engineer

Pros

“The service provides great call quality, competitive pricing, and a wide range of useful features that have helped streamline my business communications.”

Roberto Z.

SEO

“Additionally, the ability to customize call routing and integrate with other systems is a huge advantage.”

Roberto Z.

SEO

“The call quality was fine but we have to press the Flash button to get a dial tone.”

Nicholas D.

President

Cons

“Very limited features are available and noise quality needs to be worked on.”

Amitabh P.

Technical support engineer

“It can be frustrating to fix when it crashes as you can lose key information.”

Pippa M.

Knowledge & Training Coordinator

“The only downside of vonage is the cloud storage for recordings, however paying a additional fee can get you some more storage.”

darya k.

Sales Manager

Cons

“Used VoIP.ms back then, even stuck with them through the DDoS attacks that took them down for weeks and cost me a lot of money.”

Caleb B.

Founder

“Found out when calls started failing on a Saturday.”

Caleb B.

Founder

“Some of the calling rates to europe are not great.”

kevin g.

Owner

Vendor responds to reviews

Last reviewa month ago

Vendor responds to reviews

Last review5 months ago

Key features

Total features67

AI Copilot
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer

Automated Attendant
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Caller ID
Campaign Management
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customer Database
Customer History
Dashboard
Email Management
Employee Directory
Event Triggered Actions
For Cloud Phone Systems
Gamification
IVR
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Predictive Analytics
Predictive Dialer
Prioritization
Progressive Dialer
Purchasing & Receiving
Queue Management
Real-Time Data
Real-Time Monitoring
Recording
Reporting/Analytics
Ring Groups
SIP Trunking
Scheduled Recording
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Video Conferencing
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
Workforce Management

Total features41

AI Copilot
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Archiving & Retention
Auto-Dialer

Automated Attendant
Automated Routing
Automatic Call Distribution
Blended Call Center
CRM
Call Center Management
Call Conferencing
Call Logging
Call Monitoring
Call Queues
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Caller ID
Campaign Management
Communication Management
Computer Telephony Integration
Conferencing
Contact Management
Customer Database
Customer History
Dashboard
Email Management
Employee Directory
Event Triggered Actions
For Cloud Phone Systems
Gamification
IVR
Inbound Call Center
Knowledge Base Management
Lead Capture
Lead Distribution
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
PBX
Performance Metrics
Phone Key Input
Predictive Analytics
Predictive Dialer
Prioritization
Progressive Dialer
Purchasing & Receiving
Queue Management
Real-Time Data
Real-Time Monitoring
Recording
Reporting/Analytics
Ring Groups
SIP Trunking
Scheduled Recording
Self Service Portal
Sentiment Analysis
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text Analysis
Text to Speech
Video Conferencing
Virtual Extensions
VoIP
VoIP Connection
Voice Customization
Voice Mail
Voicemail Transcription
Workflow Management
Workforce Management

Integrations

Total integrations2

Salesforce Sales Cloud
Salesforce Service Cloud

Total integrationsN/A

Salesforce Sales Cloud
Salesforce Service Cloud

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