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NiCE CXone vs Zingtree Comparison (2026)
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Good recommendations?
NiCE CXone
5
273
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Zingtree
5
50
4
36
3
7
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.4
95
5
4
3
2
1
50
36
7
2
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Warren V.
Digital Marketing Manager
Muhammad A.
CEO
Cons
Carli N.
Scheduling
Sergio M.
Senior Call Center Administrator
Sarah P.
Automation Consultant
Cons
Warren V.
Digital Marketing Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review3 years ago
Key features
- Total features130
- "What If" Scenarios
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Decision Tree
- Diagramming
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- No-Code
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process Modeling & Designing
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Workforce Management
- Total features50
- "What If" Scenarios
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- Business Process Automation
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Decision Tree
- Diagramming
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- Help Desk Management
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Inventory Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- No-Code
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process Modeling & Designing
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Rules-Based Workflow
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- Visual Workflow Management
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Workforce Management
Integrations
- Total integrations27
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Oracle Service
- Pega CRM
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SpiceX
- Streem
- Textel
- WordPress
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
- Total integrations5
- Bullhorn
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Freshdesk
- Haptik
- HubSpot Content Hub
- Inbenta
- Kustomer
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- Oracle Service
- Pega CRM
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SpiceX
- Streem
- Textel
- WordPress
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
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