App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zingtree Logo

Write a review

Build interactive decision trees that guide your teams.

(5)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Zingtree Alternatives & Competitors

Top 6 free alternatives

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Yonyx logo

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Zingtree logo

16

34

54

features in common

16

features in common

Yonyx logo

Yonyx user ratings

Functionality

4.7
(237)

Top features

  • Help Desk Management

    5.0

  • Cataloging/Categorization

    5.0

  • Web-based Deployment

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Customer Database

    N/A

  • Inventory Management

    N/A

  • "What If" Scenarios

    N/A

Pricing

Starting from

$100/month

Value for money

Yonyx logo
4.7

0.4

Zingtree logo
4.3

What users say about Yonyx's value for money

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical.
Interfy logo

Complete platform to serve any segment any client adaptable.

Features

Total

Interfy logo
Zingtree logo

13

54

54

features in common

13

features in common

Interfy logo

Interfy user ratings

Functionality

5.0
(33)

Top features

  • Document Management

    5.0

  • Task Management

    5.0

  • Secure Data Storage

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • CRM

    N/A

  • Inbound Call Center

    N/A

  • "What If" Scenarios

    N/A

Pyplan logo

The most flexible and powerful planning platform

Features

Total

Pyplan logo
Zingtree logo

18

106

54

features in common

18

features in common

Pyplan logo

Pyplan user ratings

Functionality

4.7
(6)

Top features

  • Business Process Automation

    5.0

  • Business Process Control

    5.0

  • Reporting/Analytics

    4.8

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Customizable Forms

    N/A

  • Interaction Tracking

    N/A

  • Alerts/Escalation

    N/A

LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Zingtree logo

38

179

54

features in common

38

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • No-Code

    N/A

  • Online Forms

    N/A

  • Data Analysis Tools

    N/A

Pricing

Value for money

LiveAgent logo
4.7

0.4

Zingtree logo
4.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Zingtree logo

40

423

54

features in common

40

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Real-Time Reporting

    N/A

  • Single Sign On

    N/A

  • Diagramming

    N/A

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.1

Zingtree logo
4.3

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
HOPEX Platform logo

See the Bigger Picture and Accelerate Business Value

Features

Total

HOPEX Platform logo
Zingtree logo

18

76

54

features in common

18

features in common

HOPEX Platform logo

HOPEX Platform user ratings

Functionality

5.0
(1)

Top features

  • Process Modeling & Designing

    5.0

  • Data Import/Export

    5.0

  • Configurable Workflow

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Customizable Branding

    N/A

  • Inventory Management

    N/A

  • Alerts/Escalation

    N/A

Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Zingtree logo

39

158

54

features in common

39

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • No-Code

    N/A

  • Online Forms

    N/A

  • Business Process Automation

    N/A

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

Zingtree logo
4.3

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Zingtree logo

36

182

54

features in common

36

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • IT Asset Management

    N/A

  • Visual Workflow Management

    N/A

  • Online Forms

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

Zingtree logo
4.3

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Zingtree logo

33

115

54

features in common

33

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Inbound Call Center

    N/A

  • Real-Time Analytics

    N/A

  • No-Code

    N/A

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

Zingtree logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Zingtree logo

39

198

54

features in common

39

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(764)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Process Modeling & Designing

    N/A

  • Rules-Based Workflow

    N/A

  • Data Analysis Tools

    N/A

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.1

Zingtree logo
4.3

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Zingtree logo

32

151

54

features in common

32

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(228)

Top features

  • IVR

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Help Desk Management

    N/A

  • Workflow Management

    N/A

  • Rules-Based Workflow

    N/A

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.2

Zingtree logo
4.3

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
NICE CXone logo

Cloud Contact Center Software

Features

Total

NICE CXone logo
Zingtree logo

35

126

54

features in common

35

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(571)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Activity Tracking

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • IT Asset Management

    N/A

  • Templates

    N/A

  • Online Forms

    N/A

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.2

Zingtree logo
4.3

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Sprinklr logo

Social media management, analytics & strategy planning.

Features

Total

Sprinklr logo
Zingtree logo

31

139

54

features in common

31

features in common

Sprinklr logo

Sprinklr user ratings

Functionality

4.3
(81)

Top features

  • Social Media Integration

    5.0

  • Third-Party Integrations

    5.0

  • Tagging

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • For Medical Purposes

    N/A

  • Templates

    N/A

  • Online Forms

    N/A

Pricing

Value for money

Sprinklr logo
3.9

0.4

Zingtree logo
4.3

What users say about Sprinklr's value for money

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Features

Total

Call Center Studio logo
Zingtree logo

34

134

54

features in common

34

features in common

Call Center Studio logo

Call Center Studio user ratings

Functionality

4.5
(48)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

  • Document Storage

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Help Desk Management

    N/A

  • Rules-Based Workflow

    N/A

  • Knowledge Base Management

    N/A

Pricing

Value for money

Call Center Studio logo
4.7

0.4

Zingtree logo
4.3

What users say about Call Center Studio's value for money

It is very bad situation that this software does not work on google chrome browser.
But the most good part is customer support. They are all friendly and helpful.
Voiso logo

AI-first contact center software to drive your growth

Features

Total

Voiso logo
Zingtree logo

19

67

54

features in common

19

features in common

Voiso logo

Voiso user ratings

Functionality

4.9
(17)

Top features

  • Call Logging

    5.0

  • Call Routing

    5.0

  • Reporting/Analytics

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Diagramming

    N/A

  • No-Code

    N/A

  • "What If" Scenarios

    N/A

Pricing

Starting from

$49/month

Value for money

Voiso logo
4.9

0.6

Zingtree logo
4.3

What users say about Voiso's value for money

So far, pretty pleasant experience, especially with their Sales and Tech teams that are providing fantastic support.
Voiso helps our call center business run smoothly and also one of the best things is the report which is very helpful for us to analyze on the progress of the business operation.

Categories in common

Dixa logo

Conversational Customer Service Software

Features

Total

Dixa logo
Zingtree logo

32

88

54

features in common

32

features in common

Dixa logo

Dixa user ratings

Functionality

3.9
(20)

Top features

  • Queue Management

    5.0

  • Multi-Channel Communication

    5.0

  • IVR

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Health Risk Assessment

    N/A

  • Visual Workflow Management

    N/A

  • Process Modeling & Designing

    N/A

Pricing

Starting from

$39/month

Value for money

Dixa logo
4.2

0.1

Zingtree logo
4.3

What users say about Dixa's value for money

The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality.
They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.
Gnatta logo

Customer engagement tool for omnichannel communication

Features

Total

Gnatta logo
Zingtree logo

25

75

54

features in common

25

features in common

Gnatta logo

Gnatta user ratings

Functionality

4.0
(3)

Top features

  • Transcripts/Chat History

    5.0

  • Queue Management

    5.0

  • Workflow Management

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Data Analysis Tools

    N/A

  • Visual Workflow Management

    N/A

  • No-Code

    N/A

Front logo

How 8,000+ companies streamline customer communication.

visit website

Features

Total

Front logo
Zingtree logo

40

196

54

features in common

40

features in common

Front logo

Front user ratings

Functionality

4.4
(263)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Process Modeling & Designing

    N/A

  • Templates

    N/A

  • Diagramming

    N/A

Pricing

Starting from

$29/month

Value for money

Front logo
4.2

0.1

Zingtree logo
4.3

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
Kustomer logo

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Zingtree logo

33

104

54

features in common

33

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.5
(59)

Top features

  • Real-Time Notifications

    5.0

  • Live Chat

    5.0

  • Activity Tracking

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • Health Risk Assessment

    N/A

  • Process Modeling & Designing

    N/A

  • Inventory Management

    N/A

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.5

0.2

Zingtree logo
4.3

What users say about Kustomer's value for money

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.
Agile CRM logo

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
Zingtree logo

33

221

54

features in common

33

features in common

Agile CRM logo

Agile CRM user ratings

Functionality

4.1
(521)

Top features

  • Support Ticket Management

    5.0

  • Engagement Tracking

    5.0

  • Click Tracking

    5.0

Zingtree logo

Zingtree user ratings

Functionality

4.2
(96)

Unique features

  • IT Asset Management

    N/A

  • Single Sign On

    N/A

  • Online Forms

    N/A

Pricing

Starting from

$8.99

Value for money

Agile CRM logo
4.1

0.2

Zingtree logo
4.3

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.