Katabat Pricing, Features, Reviews & Comparison of Alternatives

Katabat

Customer comms, marketing and debt management for lenders

4.88/5 (8 reviews)

Katabat overview

What is Katabat?

Katabat is a platform provider of cloud-based customer experience management (CXM) solutions, that while customizable to meet specific sector needs, specifically cater to lenders, retail banks and utilities / telecoms firms. Promising support for every stage of customer journeys from marketing to customer service, to collections, recovery, and agency management, Katabat aims to strengthen relationships with enhanced engagement throughout the whole consumer lending lifecycle. Three core solutions begin with a focus on customer marketing communications via Katabat Unite, providing tools for multi-channel campaign management (MCCM) creation, execution and measurement with real time analytics. In addition to centralizing the delivery of servicing activities, Katabat Unite extends customer marketing communications with a mobile-ready self service portal offering 24/7 access. End-to-End (E2E) lifecycle management then handles customer account servicing at every life stage, while digital onboarding aids long-term retention and two-way SMS communications improve response with compliant, real time conversations.

Katabat Liberate then goes on to add workflow automation around operational processes and the running of customer experience campaigns. These include marketing workflows for surveying satisfaction, collecting service feedback, presenting program offers etc via standardized workflows, configurable strategies and automated, triggered actions. Liberate also crucially handles the capture and resolution of customer complaints, setting automated rules for response actions such as real time follow-up communications and task routing when striving to solve issues resolutely and keep customers happy. Lastly, Katabat Restore focuses on aspects of collections and debt management with SaaS-based provisions for unified and digital collections, audit-ready hardship strategizing, debt placement and also recovery accounting.
katabat.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe

Supported languages

English
Katabat screenshot: Decision Tree Manager example showing the tools for defining decision trees for certain lending programs, with panels detailing strategies, action repository and node channel actions etcKatabat Presents Two-Way SMSKatabat screenshot: Katabat Liberate provides automated workflow support around complaints processing and resolutionKatabat screenshot: Customer workflows provide a question and answer approach to gathering information and profiling the eligibility of borrowers in terms of income and monthly living expensesKatabat screenshot: An example shot of Katabat Unite's Customer Servicing desktop agent, providing customers with a 24/7 self-service portal that enables enhanced engagement with servicesKatabat screenshot: Katabat's hardship tools within Restore promise to help lenders digitally engage and service those customers experiencing financial hardship, keeping an auditable history of associated actions and communications etcKatabat screenshot: Track and update account balances with Katabat's recovery accounting provisions within the platform's Katabat Restore solution

Katabat reviews

Excellent
7

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  5.0
  4.6
  4.9
Syed Ali

Fantastic cost effective solution

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

Pros
I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.

Cons
None that I came across in my time using the software from both my front line staff as well as team management.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tyler Rudd

I used the Debt Management platform at a previous employer and was extremely pleased with it all.

Used daily for 2+ years
Reviewed 2018-05-08
Review Source: Capterra

One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.

Pros
The entire process could not have been smoother. From the writing of the business requirements, testing, training, implementation, on going support, troubleshooting, IT, everything was extremely efficient and effective. The post roll out support was second to none. The Relationship Manager was always available and readily willing to assist in any way, but he was not the only one. Everyone from the President to the trainers made me feel like I was the only customer on the books.

Cons
The only drawback was one my Company's side. They did not tap into the true potential of the product and all the services they provided.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vilay Nethavong

No features are missing. All functionalities are there. Intelligent machine

Used daily for less than 6 months
Reviewed 2018-04-27
Review Source: Capterra

Gaining Time. Manage better humanitaire resources. Instant support.

Pros
Efficient bridge between Collection and CRM solutions. Responsive after sale service. Competitive flat fee

Cons
Too much solutions for non experienced user. Implementation fees are high but negotiabable based on business volume

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kelly Dickerson

Detailed requirements gathering, efficient deployment and met business objectives.

Used daily for 2+ years
Reviewed 2018-05-02
Review Source: Capterra

Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.

Pros
Straightforward integration with multiple legacy systems and easy for operators, analysts and agents to learn and ramp up to produce results. Powerful strategy engine that works across the customer life cycle. As a top 20 mortgage lender/servicer, compliance was an important factor in our decision to purchase and the platform delivered on each challenging requirement we presented.

Cons
Not necessarily a bad thing, but the platform is incredibly powerful. This means strategists and operators need to challenge themselves to not just do what they always done. The power of the platform is using it to also test new ideas.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie Hull

Great product. Relevant, agile, adaptable. Katabat is very client centric!

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.

Pros
The product is highly adaptable, but easy to use. The easy of use does not limit the potential and power of the solution, most notable, the strategy engine.

Cons
Katabat only con is on the roadmap, which is WCAG AA+ standard. The continual releases of features always proactively addresses the need of features as the industry evolves.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katabat pricing

Pricing options
Subscription
View Pricing Plans

Request a demo and full pricing information via the website.

Katabat features

Activity Dashboard
Chat
Monitoring
Multi-Channel Communication
Surveys & Feedback

API (218 other apps)
Alerts / Escalation (74 other apps)
Automatic Notifications (105 other apps)
CRM Integration (88 other apps)
Customizable Branding (119 other apps)
Email Integration (101 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (103 other apps)
Multi-Language (74 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (127 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (77 other apps)
Third Party Integration (145 other apps)
Workflow Management (82 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Katabat

Key features of Katabat

  • Automated notices
  • Agency management
  • In-house collections
  • Payment plans
  • Transaction management
  • Customizable dashboard
  • Access controls / permissions
  • Account alerts
  • Relationship tracking
  • Team assignments
  • Analytics
  • Complaint classification
  • Quality assurance management
  • Knowledge management
  • Multi-channel collection
  • Compliance tracking
  • Business process automation
  • Digital audit trail
  • Campaign segmentation
  • Collections management
  • Workflow configuration
  • Corrective actions (CAPA)
  • Lifecycle management
  • Multi-channel communication
  • Real time analytics
  • SMS integration
  • Dashboard
  • Chat
  • Multi-channel marketing
  • SMS marketing
  • Surveys & feedback
  • Market segmentation
  • Campaign management
  • Self service portal
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Benefits

Katabat is an integrated cloud-based customer experience management (CXM) platform that is customizable to meet the business needs of enterprises, retail banks, alternative lenders and utilities / telecoms companies.

The first of three core solutions, Katabat Unite covers customer communications with multichannel campaign management, customer servicing, end-to-end (E2E) lifecycle management, digital customer onboarding and two-way SMS messaging provision.

Supports the provision of a centralized online self service portal to give customers on-demand, mobile responsive access to lender servicing activities and integrated live chat, while allowing back-office agents to monitor system interactions.

Katabat Liberate promises to allow traditionally manual operational processes to be converted into standardized workflows for areas such as marketing automation, customer satisfaction surveying and complaint / resolution handling etc.

Katabat Restore's SaaS-based solution for collections and debt management integrates unified / digital collections, hardship, debt placement and recovery accounting.