Katabat Pricing, Features, Reviews & Comparison of Alternatives

Katabat

Customer comms, marketing and debt management for lenders

4.88/5 (8 reviews)

Katabat overview

Katabat is a platform provider of cloud-based customer experience management (CXM) solutions, that while customizable to meet specific sector needs, specifically cater to lenders, retail banks and utilities / telecoms firms. Promising support for every stage of customer journeys from marketing to customer service, to collections, recovery, and agency management, Katabat aims to strengthen relationships with enhanced engagement throughout the whole consumer lending lifecycle. Three core solutions begin with a focus on customer marketing communications via Katabat Unite, providing tools for multi-channel campaign management (MCCM) creation, execution and measurement with real time analytics. In addition to centralizing the delivery of servicing activities, Katabat Unite extends customer marketing communications with a mobile-ready self service portal offering 24/7 access. End-to-End (E2E) lifecycle management then handles customer account servicing at every life stage, while digital onboarding aids long-term retention and two-way SMS communications improve response with compliant, real time conversations.

Katabat Liberate then goes on to add workflow automation around operational processes and the running of customer experience campaigns. These include marketing workflows for surveying satisfaction, collecting service feedback, presenting program offers etc via standardized workflows, configurable strategies and automated, triggered actions. Liberate also crucially handles the capture and resolution of customer complaints, setting automated rules for response actions such as real time follow-up communications and task routing when striving to solve issues resolutely and keep customers happy. Lastly, Katabat Restore focuses on aspects of collections and debt management with SaaS-based provisions for unified and digital collections, audit-ready hardship strategizing, debt placement and also recovery accounting.
katabat.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe

Supported languages

English
Katabat screenshot: Decision Tree Manager example showing the tools for defining decision trees for certain lending programs, with panels detailing strategies, action repository and node channel actions etcKatabat Presents Two-Way SMSKatabat screenshot: Katabat Liberate provides automated workflow support around complaints processing and resolutionKatabat screenshot: Customer workflows provide a question and answer approach to gathering information and profiling the eligibility of borrowers in terms of income and monthly living expensesKatabat screenshot: An example shot of Katabat Unite's Customer Servicing desktop agent, providing customers with a 24/7 self-service portal that enables enhanced engagement with servicesKatabat screenshot: Katabat's hardship tools within Restore promise to help lenders digitally engage and service those customers experiencing financial hardship, keeping an auditable history of associated actions and communications etcKatabat screenshot: Track and update account balances with Katabat's recovery accounting provisions within the platform's Katabat Restore solution

Katabat reviews

Excellent
7

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  5.0
  4.6
  4.9
Tyler Rudd

I used the Debt Management platform at a previous employer and was extremely pleased with it all.

Used daily for 2+ years
Reviewed 2018-05-08
Review Source: Capterra

One stop shopping for my collections reps. Instead of searching several out dated platforms, this product allow them to have all the information at their fingertips. Production and overall associate morale increased drastically.

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Kelly Dickerson

Detailed requirements gathering, efficient deployment and met business objectives.

Used daily for 2+ years
Reviewed 2018-05-02
Review Source: Capterra

Reduction in loss rates, operational costs, errors. Improvements in customer satisfaction (NPS) and agent ramp time. Better adherence to ops policy and compliance.

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Jamie Hull

Great product. Relevant, agile, adaptable. Katabat is very client centric!

Used daily for 2+ years
Reviewed 2018-05-01
Review Source: Capterra

Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.

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Syed Ali

Fantastic cost effective solution

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

I have used the Katabat solution in 2 organisations in Australia and found it both times to be a very effective tool for managing both collections and customer lifecycle. The interface is both easy and simple to use as well as backend changes in the system can be done quickly.

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Anonymous

Great software! Very easy to create strategies and flows with this very flexible system.

Used other for 2+ years
Reviewed 2018-08-27
Review Source: Capterra

I've found the team at Katabat to be extremely responsive, friendly, and professional. They've been excellent partners and I'd be pleased to recommend their services.

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Katabat pricing

Pricing options
Subscription
View Pricing Plans

Request a demo and full pricing information via the website.

Katabat features

Activity Dashboard
Chat
Monitoring
Multi-Channel Communication
Surveys & Feedback

API (170 other apps)
Automatic Notifications (83 other apps)
CRM Integration (72 other apps)
Contact History (70 other apps)
Customizable Branding (76 other apps)
Email Integration (75 other apps)
Instant Messaging (84 other apps)
Knowledge Base (101 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Reporting & Statistics (95 other apps)
Social Media Integration (72 other apps)
Third Party Integration (98 other apps)
Ticket Management (66 other apps)
Workflow Management (66 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Katabat

Key features of Katabat

  • Automated notices
  • Agency management
  • In-house collections
  • Payment plans
  • Transaction management
  • Customizable dashboard
  • Access controls / permissions
  • Account alerts
  • Relationship tracking
  • Team assignments
  • Analytics
  • Complaint classification
  • Quality assurance management
  • Knowledge management
  • Multi-channel collection
  • Compliance tracking
  • Business process automation
  • Digital audit trail
  • Campaign segmentation
  • Collections management
  • Workflow configuration
  • Corrective actions (CAPA)
  • Lifecycle management
  • Multi-channel communication
  • Real time analytics
  • SMS integration
  • Dashboard
  • Chat
  • Multi-channel marketing
  • SMS marketing
  • Surveys & feedback
  • Market segmentation
  • Campaign management
  • Self service portal
View All Features

Benefits

Katabat is an integrated cloud-based customer experience management (CXM) platform that is customizable to meet the business needs of enterprises, retail banks, alternative lenders and utilities / telecoms companies.

The first of three core solutions, Katabat Unite covers customer communications with multichannel campaign management, customer servicing, end-to-end (E2E) lifecycle management, digital customer onboarding and two-way SMS messaging provision.

Supports the provision of a centralized online self service portal to give customers on-demand, mobile responsive access to lender servicing activities and integrated live chat, while allowing back-office agents to monitor system interactions.

Katabat Liberate promises to allow traditionally manual operational processes to be converted into standardized workflows for areas such as marketing automation, customer satisfaction surveying and complaint / resolution handling etc.

Katabat Restore's SaaS-based solution for collections and debt management integrates unified / digital collections, hardship, debt placement and recovery accounting.