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LiveChat vs GreenRope Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
GreenRope CRM is a comprehensive solution to help your entire team drive real results. With sales, marketing, customer service, and operations all built-in to the same system, you become a lean, data-driven organization with a complete 360-degree view of the customer lifecycle.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.3
155
5
4
3
2
1
74
62
17
2
0
- Value for money
- Ease of use
- Features
- Customer support
76%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“Their prices and software offer you different plans based on a specific number of contacts. If you exceed the contracted capacity, they charge you for the plan corresponding to your current number of clients, which can be complex if you are a small business”
Natalia I.
Customer Success
“GreenRope has a user-friendly interface and combined with their mobile app is an excellent tool for our needs.”
TE
Tanya E.
Director
“Sometimes too much clicking to get to where you want to but not as bad as some other CRMs I've used before.”
LR
Leonardo R.
Business Development
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“It doesnt have the title of the emails and sometimes it is out of order.”
Danielle S.
paralegal
- Vendor responds to reviews
- Last review9 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features136
- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multivariate Testing
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Widgets
- Workflow Automation
- Workflow Management
- Total features81
- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Click Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multivariate Testing
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Pipeline Management
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Marketing
- Social Media Integration
- Social Promotion
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Template Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- BlueSnap by Payroc
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Meeting
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Nutshell
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- PandaDoc
- PayPal
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Postalytics
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- QuickBooks Online
- QuickBooks Online Advanced
- RightSignature
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- authorize.net
- elevio
- iContact
- Total integrations27
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- BlueSnap by Payroc
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Constant Contact
- CoreCommerce
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- Gmail
- GoDaddy Website Builder
- GoTo Meeting
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft Outlook
- Microsoft To Do
- Mixpanel
- Nutshell
- Olark
- Omnistar Affiliate
- OpenCart
- Ortto
- PandaDoc
- PayPal
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- Postalytics
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- QuickBooks Online
- QuickBooks Online Advanced
- RightSignature
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- authorize.net
- elevio
- iContact
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