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LiveChat vs HelpCrunch Comparison

Overview

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$16/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

776

277

43

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

139

30

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I also am pleased with the ticket function with this software. I like that I can see what guests are typing before they have sent the message so I can answer effectively and efficiently.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
The only thing I liked about this software was the ease of navigation. I don't have anything else of importance to say that is good about this product.

Pros

Their support is amazing and friendly - regardless of you being a paying customer or free user.
The fluency of the widget on the site, the ease of use and integration, everything. The pricing is fair, easy to understand, and the support is great.
HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

Cons

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Too limited options for inserting a large amount of information, for example, videos and documents. The program directly depends on the Internet and without it does not work.

Cons

The upsell pricing is a big problem as the pricing from one to plan to other differs a lot and the main problem is integrations are lacking.
It was a little confusing to begin with but after a little bit of practise it became very familiar.
The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features66
  • "What If" Scenarios
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Applicant Tracking
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Business Analysis
  • CRM Integration
  • Campaign Management
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Access
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • User Defined Attributes
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • eCommerce Integration
  • Total features68
  • "What If" Scenarios
  • API
  • Access Control
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Applicant Tracking
  • Application Integration
  • Applications Management
  • Archiving & Retention
  • Auditing
  • Authentication
  • Auto-Responders
  • Automated Sales
  • Automated Scheduling
  • Automatic Lead Distribution
  • Automatic Notifications
  • Behavior Tracking
  • Built-In Database
  • Business Analysis
  • CRM Integration
  • Campaign Management
  • Cash Management
  • Charting
  • Chat
  • Chat Transcript
  • Client Management
  • Collaboration Tools
  • Collaborative Review
  • Communication Management
  • Contact Database
  • Contact History
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Profiling
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drip Marketing
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Profile
  • Event Triggered Actions
  • Feedback Collection
  • File Management
  • File Transfer
  • Filtered Views
  • Geotargeting
  • Goal Setting / Tracking
  • Help Desk Integration
  • Help Desk Management
  • History Tracking
  • Instant Messaging
  • Knowledge Base Management
  • Labeling
  • Lead Capture
  • Lead Nurturing
  • Location Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Offline Access
  • Performance Reports
  • Personalized Profiles
  • Prioritizing
  • Ratings & Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • SSL Security
  • Sales Tracking
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Software Development Kit
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Timeline Management
  • Two-Factor Authentication
  • User Defined Attributes
  • Visitor Tracking
  • Visual Analytics
  • Widgets
  • eCommerce Integration

Integrations

  • Total integrations190
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

HelpCrunch

Excellent Helpdesk Software

Reviewed 7 months ago
Pros

It’s Live chat and email pipeline integration

Cons

Livechat and email Automation. Some what slow interface.

Vendor response

Appreciate your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HelpCrunch

Amazing Livechat SaaS

Reviewed 3 years ago
Pros

Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!

Cons

I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

HelpCrunch

An awesome livechat tool

Reviewed 2 years ago

Awesome tool, within the budget, if you are looking for a LiveChat tool go for it

Pros

I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more

Cons

User is able to return to chat even after we block them

Vendor response

Thanks Madhu!