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LiveChat vs HelpCrunch Comparison
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Overview
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
15
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Fausto F.
Pros
Roberto C.
Cons
Cons
Key features
- Total features68
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Content Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Decision Support
- Document Storage
- Email Alerts
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Template Management
- Text Editing
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
- Total features76
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Auto-Responders
- Automated Routing
- CRM
- Call Center Management
- Canned Responses
- Cataloging/Categorization
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Content Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Decision Support
- Document Storage
- Email Alerts
- Email Management
- Email Response Control
- Email Templates
- Event Triggered Actions
- FAQ
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Full Text Search
- Geotargeting
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- Offline Form
- Performance Metrics
- Prioritization
- Proactive Chat
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Template Management
- Text Editing
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations204
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations9
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk
- Zoho CRM
User reviews that mention these apps
Girithara P.
Computer Software, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
It’s Live chat and email pipeline integration
Livechat and email Automation. Some what slow interface.
Appreciate your review!
Dion T.
Used daily for less than 6 months
Review source
Share this review:
Amazingly fast and good support team & the overall live chat design. Great functionality like automated responses and the great customisable features. and a fantastic pricing compared to alternatives like Intercom, so no more Intercom for me!
I like everything about the HelpCrunch Livechat/Support product. I didn't find a thing that i don't like.
Madhu R.
Information Technology and Services, 501-1,000 employees
Used daily for 1-2 years
Review source
Share this review:
Awesome tool, within the budget, if you are looking for a LiveChat tool go for it
I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more
User is able to return to chat even after we block them
Thanks Madhu!
Lazar P.
Verified reviewer
Computer Networking, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch.
I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :)
Everything is good, there’s truly nothing I dislike.
Your review made our team's day! Thanks much, Lazar :)
Matthew S.
Chemicals, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
HelpCrunch were really helpful (no pun intended). Set up a custom pricing plan for my needs within an hour.
Better value for money for the features I needed. For me it was important to have different customised widgets for different domains. I've been a LiveChat customer for a number of years but the pricing for the customisable widgets drove me away in the end. Software is super easy to use and personally I prefer the simpler and more modern appearance of the widget and the admin interface.
With HelpCrunch the price you pay is per agent that you set up. With some other systems the price you pay is per logged in/online user. I wanted to set up more users but only have a smaller number logged in at any one time. In the end, I calculated that I still made a significant saving compared to the same features on LiveChat and better still I was able to talk to HelpCrunch and they set up a custom plan for me.
Appreciate your detailed review, Matthew! We're really glad to have you with us.
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