HelpCrunch Alternatives &amp; Competitors

(51)

Top features

Multi-Channel Communication
5.0
Knowledge Management
5.0
Customer Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

€79/month

Value for money

4.8

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

45

109

78

features in common

45

features in common

Smith.ai user ratings

Functionality

4.9

(28)

Top features

Virtual Assistant
5.0
Third Party Integrations
5.0
SMS Messaging
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$140/month

Value for money

4.9

0.1

4.8

What users say about Smith.ai's value for money

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

MJ

Maria J.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

SG

Sara G.

Categories in common

Features

Total

45

81

78

features in common

45

features in common

elevio user ratings

Functionality

(30)

Top features

Proactive Chat
5.0
Live Chat
5.0
Content Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$99/month

Value for money

4.6

0.2

4.8

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Features

Total

44

58

78

features in common

44

features in common

Re:amaze user ratings

Functionality

4.8

(52)

Top features

Support Ticket Management
5.0
Self Service Portal
5.0
Interaction Tracking
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$29/month

Value for money

4.8

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

RE

Ryan E.

In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.

Richard K.

Categories in common

Features

Total

47

75

78

features in common

47

features in common

Comm100 Live Chat user ratings

Functionality

(106)

Top features

Real-time Consumer-facing Chat
5.0
Transcripts/Chat History
4.5
Support Ticket Management
4.5

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$39/month

Value for money

4.4

0.4

4.8

What users say about Comm100 Live Chat's value for money

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

Categories in common

Features

Total

42

60

78

features in common

42

features in common

Acquire user ratings

Functionality

5.0

(20)

Top features

Social Media Integration
5.0
Self Service Portal
5.0
Reporting/Analytics
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Categories in common

Features

Total

46

74

78

features in common

46

features in common

Kayako user ratings

Functionality

3.9

(164)

Top features

Service Level Agreement (SLA) Management
5.0
Real-Time Chat
5.0
Interaction Tracking
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$30/month

Value for money

3.8

1.0

4.8

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

41

54

78

features in common

41

features in common

Gorgias user ratings

Functionality

(102)

Top features

Third Party Integrations
5.0
Transfers/Routing
5.0
Tagging
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$60/month

Value for money

4.5

0.3

4.8

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

75

174

78

features in common

75

features in common

LiveAgent user ratings

Functionality

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.1

4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

50

74

78

features in common

50

features in common

Help Scout user ratings

Functionality

(188)

Top features

Performance Metrics
5.0
Knowledge Management
5.0
Help Desk Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$20/month

Value for money

4.5

0.3

4.8

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Verified reviewer

Categories in common

Features

Total

49

65

78

features in common

49

features in common

Trengo user ratings

Functionality

4.2

(20)

Top features

Remote Access/Control
5.0
Customizable Templates
5.0
Real Time Notifications
4.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

€15/month

Value for money

4.5

0.3

4.8

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

51

67

78

features in common

51

features in common

LiveChat user ratings

Functionality

(1.4K)

Top features

Real-Time Chat
5.0
Support Ticket Tracking
5.0
Feedback Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$24/month

Value for money

4.5

0.3

4.8

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

70

184

78

features in common

70

features in common

Zendesk Suite user ratings

Functionality

(3.4K)

Top features

Audit Trail
5.0
Real Time Data
5.0
Customer Complaint Tracking
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.6

4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

19

22

78

features in common

19

features in common

HappyFox Chat user ratings

Functionality

(18)

Top features

Transcripts/Chat History
5.0
Reporting/Analytics
5.0
Proactive Chat
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$29/month

Value for money

4.5

0.3

4.8

What users say about HappyFox Chat's value for money

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

Categories in common

Features

Total

39

58

78

features in common

39

features in common

Replyco user ratings

Functionality

(12)

Top features

Shared Inboxes
5.0
Routing
5.0
Response Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

€60/month

Value for money

4.8

What users say about Replyco's value for money

Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.

SS

Steven S.

Very easy implementation. Amazing customer service representatives who were always ready to help me.

MU

Maciej U.

Categories in common

Features

Total

49

75

78

features in common

49

features in common

HappyFox Help Desk user ratings

Functionality

(90)

Top features

Support Ticket Management
5.0
Third Party Integrations
5.0
Text Editing
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$39/month

Value for money

4.5

0.3

4.8

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

28

35

78

features in common

28

features in common

Chaport user ratings

Functionality

(51)

Top features

Real-time Consumer-facing Chat
5.0
Mobile Access
5.0
Proactive Chat
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$19/month

Value for money

4.9

0.1

4.8

What users say about Chaport's value for money

It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

LT

Lourdes T.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Alyssa B.

Categories in common

Features

Total

62

130

78

features in common

62

features in common

Freshdesk user ratings

Functionality

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.4

4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

65

99

78

features in common

65

features in common

LiveHelpNow user ratings

Functionality

(73)

Top features

Transcripts/Chat History
5.0
Mobile Access
5.0
Reporting/Analytics
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Pricing

Starting from

$21/month

Value for money

4.7

0.1

4.8

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Categories in common

Features

Total

49

85

78

features in common

49

features in common

Helprace user ratings

Functionality

3.8

(7)

Unique features

Status Tracking
N/A
Ratings/Reviews
N/A
Activity Dashboard
N/A

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Categories in common

Features

Total

51

91

78

features in common

51

features in common

REVE Chat user ratings

Functionality

(15)

Top features

Transcripts/Chat History
5.0
Reporting/Analytics
5.0
Real-time Consumer-facing Chat
5.0

HelpCrunch user ratings

Functionality

Top features

Email Management
5.0
Document Storage
5.0
Real-time Consumer-facing Chat
5.0

Categories in common

Features

Total

58

185

78

features in common

58

features in common

Front user ratings

Functionality

(246)

Top features

Collaboration Tools
5.0
Contact Database
5.0
Chat/Messaging
5.0

HelpCrunch user ratings

Functionality