App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

HelpCrunch Logo

HelpCrunch

4.8
(177)

Write a review

Customer Communication tool for support, marketing & sales

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(6)

HelpCrunch Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
HelpCrunch logo

58

98

78

features in common

58

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.8
HelpCrunch logo
4.8

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
Smith.ai logo

Smith.ai

4.9
(28)

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

Features

Total

Smith.ai logo
HelpCrunch logo

45

109

78

features in common

45

features in common

Smith.ai logo

Smith.ai user ratings

Functionality

4.9
(28)

Top features

  • Virtual Assistant

    5.0

  • Third Party Integrations

    5.0

  • SMS Messaging

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$140/month

Value for money

Smith.ai logo
4.9

0.1

HelpCrunch logo
4.8

What users say about Smith.ai's value for money

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.
I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

Categories in common

elevio logo

elevio

4.6
(30)

Self-service support & customer education platform

Features

Total

elevio logo
HelpCrunch logo

45

81

78

features in common

45

features in common

elevio logo

elevio user ratings

Functionality

4.4
(30)

Top features

  • Proactive Chat

    5.0

  • Live Chat

    5.0

  • Content Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$99/month

Value for money

elevio logo
4.6

0.2

HelpCrunch logo
4.8

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
Re:amaze logo

Re:amaze

4.9
(52)

Support, engage, and convert customers on a single platform.

Features

Total

Re:amaze logo
HelpCrunch logo

44

58

78

features in common

44

features in common

Re:amaze logo

Re:amaze user ratings

Functionality

4.8
(52)

Top features

  • Support Ticket Management

    5.0

  • Self Service Portal

    5.0

  • Interaction Tracking

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$29/month

Value for money

Re:amaze logo
4.8
HelpCrunch logo
4.8

What users say about Re:amaze's value for money

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.
In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team.
Comm100 Live Chat logo

Comm100 Live Chat

4.7
(106)

Enterprise Live Chat

Features

Total

Comm100 Live Chat logo
HelpCrunch logo

47

75

78

features in common

47

features in common

Comm100 Live Chat logo

Comm100 Live Chat user ratings

Functionality

4.5
(106)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Transcripts/Chat History

    4.5

  • Support Ticket Management

    4.5

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$39/month

Value for money

Comm100 Live Chat logo
4.4

0.4

HelpCrunch logo
4.8

What users say about Comm100 Live Chat's value for money

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

Categories in common

Acquire logo

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

Features

Total

Acquire logo
HelpCrunch logo

42

60

78

features in common

42

features in common

Acquire logo

Acquire user ratings

Functionality

5.0
(20)

Top features

  • Social Media Integration

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Categories in common

Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
HelpCrunch logo

46

74

78

features in common

46

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

1.0

HelpCrunch logo
4.8

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Gorgias logo

Gorgias

4.7
(102)

Help desk and customer service solution

Features

Total

Gorgias logo
HelpCrunch logo

41

54

78

features in common

41

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(102)

Top features

  • Third Party Integrations

    5.0

  • Transfers/Routing

    5.0

  • Tagging

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5

0.3

HelpCrunch logo
4.8

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
HelpCrunch logo

75

174

78

features in common

75

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.1

HelpCrunch logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Help Scout logo

Help Scout

4.7
(188)

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
HelpCrunch logo

50

74

78

features in common

50

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(188)

Top features

  • Performance Metrics

    5.0

  • Knowledge Management

    5.0

  • Help Desk Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5

0.3

HelpCrunch logo
4.8

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
Trengo logo

Trengo

4.5
(20)

A smart customer engagement platform.

Features

Total

Trengo logo
HelpCrunch logo

49

65

78

features in common

49

features in common

Trengo logo

Trengo user ratings

Functionality

4.2
(20)

Top features

  • Remote Access/Control

    5.0

  • Customizable Templates

    5.0

  • Real Time Notifications

    4.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

15/month

Value for money

Trengo logo
4.5

0.3

HelpCrunch logo
4.8

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
LiveChat logo

LiveChat

4.7
(1.4K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
HelpCrunch logo

51

67

78

features in common

51

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.4K)

Top features

  • Real-Time Chat

    5.0

  • Support Ticket Tracking

    5.0

  • Feedback Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.3

HelpCrunch logo
4.8

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Zendesk Suite logo

Zendesk Suite

4.4
(3.4K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
HelpCrunch logo

70

184

78

features in common

70

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.3
(3.4K)

Top features

  • Audit Trail

    5.0

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2

0.6

HelpCrunch logo
4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
HappyFox Chat logo

HappyFox Chat

4.6
(18)

Premium live chat software

Features

Total

HappyFox Chat logo
HelpCrunch logo

19

22

78

features in common

19

features in common

HappyFox Chat logo

HappyFox Chat user ratings

Functionality

4.5
(18)

Top features

  • Transcripts/Chat History

    5.0

  • Reporting/Analytics

    5.0

  • Proactive Chat

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$29/month

Value for money

HappyFox Chat logo
4.5

0.3

HelpCrunch logo
4.8

What users say about HappyFox Chat's value for money

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.
I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.
Replyco logo

Replyco

4.8
(12)

Win? ?Back? ?50%? ?of? ?Time? ?Lost? ?Messaging? ?Customers?

Features

Total

Replyco logo
HelpCrunch logo

39

58

78

features in common

39

features in common

Replyco logo

Replyco user ratings

Functionality

4.4
(12)

Top features

  • Shared Inboxes

    5.0

  • Routing

    5.0

  • Response Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

60/month

Value for money

Replyco logo
4.8
HelpCrunch logo
4.8

What users say about Replyco's value for money

Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.
Very easy implementation. Amazing customer service representatives who were always ready to help me.

Categories in common

HappyFox Help Desk logo

HappyFox Help Desk

4.6
(90)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
HelpCrunch logo

49

75

78

features in common

49

features in common

HappyFox Help Desk logo

HappyFox Help Desk user ratings

Functionality

4.3
(90)

Top features

  • Support Ticket Management

    5.0

  • Third Party Integrations

    5.0

  • Text Editing

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5

0.3

HelpCrunch logo
4.8

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
Chaport logo

Chaport

4.8
(51)

Multi-channel live chat and chatbot software for business

Features

Total

Chaport logo
HelpCrunch logo

28

35

78

features in common

28

features in common

Chaport logo

Chaport user ratings

Functionality

4.6
(51)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Mobile Access

    5.0

  • Proactive Chat

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$19/month

Value for money

Chaport logo
4.9

0.1

HelpCrunch logo
4.8

What users say about Chaport's value for money

It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
HelpCrunch logo

62

130

78

features in common

62

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.4

HelpCrunch logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
LiveHelpNow logo

LiveHelpNow

4.6
(73)

Help desk and live chat solution for customer service

Features

Total

LiveHelpNow logo
HelpCrunch logo

65

99

78

features in common

65

features in common

LiveHelpNow logo

LiveHelpNow user ratings

Functionality

4.6
(73)

Top features

  • Transcripts/Chat History

    5.0

  • Mobile Access

    5.0

  • Reporting/Analytics

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Pricing

Starting from

$21/month

Value for money

LiveHelpNow logo
4.7

0.1

HelpCrunch logo
4.8

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

Helprace logo
HelpCrunch logo

49

85

78

features in common

49

features in common

Helprace logo

Helprace user ratings

Functionality

3.8
(7)

Unique features

  • Status Tracking

    N/A

  • Ratings/Reviews

    N/A

  • Activity Dashboard

    N/A

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

REVE Chat logo

REVE Chat

4.4
(15)

Smart AI-Powered Chatbot for Your Business

Features

Total

REVE Chat logo
HelpCrunch logo

51

91

78

features in common

51

features in common

REVE Chat logo

REVE Chat user ratings

Functionality

4.4
(15)

Top features

  • Transcripts/Chat History

    5.0

  • Reporting/Analytics

    5.0

  • Real-time Consumer-facing Chat

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6
(177)

Top features

  • Email Management

    5.0

  • Document Storage

    5.0

  • Real-time Consumer-facing Chat

    5.0

Categories in common

Front logo

Front

4.5
(246)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
HelpCrunch logo

58

185

78

features in common

58

features in common

Front logo

Front user ratings

Functionality

4.4
(246)

Top features

  • Collaboration Tools

    5.0

  • Contact Database

    5.0

  • Chat/Messaging

    5.0

HelpCrunch logo

HelpCrunch user ratings

Functionality

4.6