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LiveChat vs respond.io Comparison (2026)

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Good recommendations?

LiveChat

respond.io

Overview

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Manage chats, calls, emails, campaigns and CRM data on our AI-powered platform for instant replies that drive 3x more revenue.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.7K

1.2K

429

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”

Brian S.

Director

“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”

Jenna O.

Digital Marketer

“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”

David M.

Analyst

Pros

“I mostly like that it inherently supports compliance and data protection requirements for the Botswana market, which make using it safe and sustainable for our growth.”

TUMELO O.

Head of Channels

“The workflow automation is extremely powerful once you understand it, allowing us to build disciplined lead qualification, routing, follow-up, and escalation logic that actually works at scale.”

Ryan C.

Founder

“We have successfully deployed it across multiple outlets, business units, and clients with strict role separation, automation rules, and performance tracking.”

Ryan C.

Founder

Cons

“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”

Michela d.

Managing director

“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”

Mohammed M.

Project manager

“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️”

Paul B.

Customer Experience Manager

Cons

“All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account.”

Brett C.

Director

“Respond.io appears to be priced for larger organisations with substantial budgets, not for small businesses trying to grow.”