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LiveChat vs UChat Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
UChat is a platform that helps businesses create multiple chatbots for Facebook Messenger. You can use UChat’s visual flow builder to easily create an advanced conversation flow without coding.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.9
73
5
4
3
2
1
68
4
0
0
1
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
“It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background”
DM
David M.
Analyst
Pros
“I love UChat's easy and intuitive interface, allowing me to build smart, multi-channel bots without coding, which speeds up communication and boosts productivity.”
Q
KHLDUN Q.
sales manager
“when its wotk it is ok, there is some difficulties”
Valery I.
CEO
“The user-friendly interface, customizable chatbots, integration with multiple platforms, and efficient customer support make it a comprehensive solution for businesses looking to improve their customer communication and support.”
Rupesh P.
Director
Cons
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“the amount of time that I need to invest to solve my issues in this software is UNBELIBLE!!”
Valery I.
CEO
“Lastly, the free tier lacks integration so you can only get your data out through export”
J B.
Director
“This made it a bit difficult for me to get the most out of the product, as I had to spend extra time figuring out how to use certain features”
GB
Goma B.
Coordinator
- Vendor responds to reviews
- Last review19 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features136
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
- Total features10
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Conversation Intelligence
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Opportunity Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Territory Management
- Text Analysis
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics
- Web-based Deployment
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations109
- 1CRM
- 1Password
- 2way
- 360Dialog
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Cloudinary
- Constant Contact
- CoreCommerce
- Dialogflow
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Make
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Omnistar Affiliate
- OpenCart
- Ortto
- Pabbly Connect
- PayPal Payments
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- SignalWire
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Viber
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- Total integrations18
- 1CRM
- 1Password
- 2way
- 360Dialog
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Calendly
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Claude
- Close
- Cloudinary
- Constant Contact
- CoreCommerce
- Dialogflow
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Make
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mixpanel
- Omnistar Affiliate
- OpenCart
- Ortto
- Pabbly Connect
- PayPal Payments
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- SignalWire
- Slack
- Squarespace
- Stripe Billing
- Stripe Issuing
- Stripe Payments
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Viber
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
