Conversational Cloud vs LiveChat

Slack

LiveAgent

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

Activity Dashboard

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Scheduling

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Chat Transcript

Churn Management

Code-free Development

Collaboration Tools

Communication Management

Contextual Guidance

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customizable Branding

Customizable Reports

Dashboard

Email Management

Event Triggered Actions

Feedback Management

File Sharing

For Developers

Geotargeting

Intent Recognition

Interaction Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

Pre-Configured Bot

Predictive Analytics

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Screen Sharing

Search/Filter

Self Service Portal

Sentiment Analysis

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Conversational Cloud

iPhone

iPad

Android

Web-based

Basic

Sales Representive

I almost always have to get my IT team involved because i get caught  in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used"

Account Management Specialyst

It allows for customization of the general interface and also pre-written answers.

Customer Service Manager

New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!

Security and Access Control

User Interface

Ease of Use

Mid-size Business

Large Enterprises

Small Business

LivePerson

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Managing director

This service wasted time, money, and caused continuous operational stress.

Director of Operations

LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues.

Management Consultant

It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Access Controls/Permissions

Account Alerts

Account Management

Activity Tracking

AI Copilot

AI Summarization

Automated Responses

Automated Routing

Call Center Management

Campaign Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Journey Mapping

Customer Management

Customer Portal

Customizable Fields

Customizable Forms

Customizable Templates

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Marketing

Email Templates

Engagement Tracking

Gamification

Generative AI

Health Score

Inbox Management

Internal Chat Integration

Key Performance Indicators

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Macros/Templated Responses

Marketing Automation

Multiple Data Sources

NPS Survey Structure

Onboarding

Opportunity Management

Performance Metrics

Personalization

Prioritization

Process/Workflow Automation

Queue Management

Real-Time Chat

Real-Time Data

Real-Time Notifications

Referral Tracking

Reviews for LiveChat come from a wide variety of industries, including computer software (7% of reviewers), information technology and services (6%), and retail (5%). The most frequent use case for LiveChat cited by reviewers is live chat (73% of reviewers).

Users and use cases

Some users say LiveChat is affordable and they appreciate the straightforward pricing and 30-day free trial. However, reviewers indicate that premium features and per-user costs can be high, and some users report frustration with frequent price increases.

Value for money

The LiveChat integration most frequently cited by reviewers is WordPress, a website builder product rated 4.5 out of 5 for its integration with LiveChat.

Integrations

LiveChat is a live chat program offering key features such as chat/messaging, real-time consumer-facing chat, support ticket management, mobile access, and transcripts/chat history, among others.

Proprietary

Windows

Tidio

Drift

Freshchat

Intercom

Gorgias

tawk.to

HubSpot CRM

Olark

REVE Chat

JivoChat

Pure Chat

Superchat

Salesforce Service Cloud

 Starter

 Team

 Business

 Enterprise

Unreliable notification system

student

I don't like how the notification system for messages isn't good. If you are using a different tab, sometimes it's hard to see your notifications even with the enabled sound and browser notifications.

Self Employed

Also, the notifications would often not come through, which was a huge con to me.

37% of reviewers feel negative about LiveChat’s message notifications. Some users say that alerts for new messages are delayed or do not always appear, causing missed communications and longer response times. Reviewers mention issues with sending messages when recipients are offline, difficulties with file sharing, and a lack of customization for automated greetings. They also report that the notification system can be inconsistent, leading to misunderstandings and extra work to manually check for updates.

Occasional lag and disconnections

Customer Experience

When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to.

73% of reviewers feel negative about LiveChat’s performance and speed. Some users report frequent connection issues, slow loading times, and chat lags, especially during high traffic periods or when handling many clients at once. Reviewers mention that disconnections can interrupt conversations, requiring users to restart chats and sometimes lose their place in the queue. They also indicate that network instability and software updates can exacerbate these problems, leading to frustration and decreased efficiency.

High cost for features

Marketing Executive

With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Founder & CEO

Pricing, The amount of bang for your buck is very lackluster for this product.

42% of reviewers feel negative about LiveChat’s pricing. Users often mention that the subscription fees are higher than many competitors, especially for small businesses or teams needing multiple users. They say that extra features often require additional payments, and the transition from free trial to paid plans can be costly. Reviewers express concerns about the value for money, noting that similar tools offer comparable functionality at lower prices, making LiveChat less accessible for budget-conscious organizations.

Conversational Cloud vs LiveChat Comparison (2026)

Conversational Cloud vs LiveChat Comparison (2026)

Conversational Cloud

LiveChat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives