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Conversational Cloud

4.4
(39)

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AI-Powered Chatbots, Messaging & Live Chat for Businesses

(9)

Conversational Cloud Pricing, Features, Reviews and Alternatives

Conversational Cloud FAQs

Q. What type of pricing plans does Conversational Cloud offer?

Conversational Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Conversational Cloud?

Conversational Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Conversational Cloud support?

Conversational Cloud supports the following languages:
English, Spanish


Q. Does Conversational Cloud support mobile devices?

Conversational Cloud supports the following devices:
Android, iPad, iPhone


Q. Does Conversational Cloud offer an API?

Yes, Conversational Cloud has an API available for use.


Q. What other apps does Conversational Cloud integrate with?

Conversational Cloud integrates with the following applications:
WhatsApp, NetSuite, Twitter/X, Salesforce Sales Cloud, SugarCRM, Meta for Business, Twilio, Instagram, Zendesk Suite


Q. What level of support does Conversational Cloud offer?

Conversational Cloud offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

Conversational Cloud product overview

What is Conversational Cloud?

LivePerson is a Conversational AI company leveraging more than 20 years of consumer intent data to power brand-to-consumer conversations. Using LivePerson’s Conversational Cloud, brands can move away from synchronous channels like voice and traditional live chat and engage with consumers on their time, in the channels they use every day like WhatsApp, Apple Business Chat, and many others. Whether a consumer is reaching out for product help, or a brand wants to start a proactive, two-way message about a sale or promotion, LivePerson’s Conversational AI allows brands to optimize sales, care, and marketing operations without sacrificing customer experience. Customers get a hyper-personalized experience, and brands get cost-saving efficiencies and improved customer LTV.

Key benefits of using Conversational Cloud

LivePerson helps you to:

- Generate higher qualified leads that are 2.5x more likely to convert to sales.
- Increase average order value and online sales conversions by up to 20%.
- Reduce labor costs by 50%.
- Increase CSAT by up to 20%.
- Reach and interact with consumers via website, mobile app, SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and more — creating a more personalized digital experience.
- Detect consumer intents and identify which conversations to automate.
- Easily build and tune AI-powered chatbots with an intuitive low code point-and-click interface.
- Engage in proactive, two-way conversations with customers for sales, care, and marketing use cases.
- Benchmark, monitor, and optimize operational, marketing, sales, and customer care KPIs in real time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
Documentation
Live Online
Videos

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Conversational Cloud pricing information

Value for money

4.2

/5

39

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Conversational Cloud features

Functionality

4.3

/5

39

Total features

64

10 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Conversational Cloud users reviews

Overall Rating

4.4

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

24

10

2

1

2

Pros
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.
Cons
Terrible customer service - we were charged for months after closing the account.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
This can be really confusing when you have multiple chats opened named "visitor.

Overall rating contenders

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