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Conversational Cloud Pricing, Features, Reviews and Alternatives

Conversational Cloud product overview

What is Conversational Cloud?

LivePerson is a Conversational AI company leveraging more than 20 years of consumer intent data to power brand-to-consumer conversations. Using LivePerson’s Conversational Cloud, brands can move away from synchronous channels like voice and traditional live chat and engage with consumers on their time, in the channels they use every day like WhatsApp, Apple Business Chat, and many others. Whether a consumer is reaching out for product help, or a brand wants to start a proactive, two-way message about a sale or promotion, LivePerson’s Conversational AI allows brands to optimize sales, care, and marketing operations without sacrificing customer experience. Customers get a hyper-personalized experience, and brands get cost-saving efficiencies and improved customer LTV.

Key benefits of using Conversational Cloud

LivePerson helps you to:

- Generate higher qualified leads that are 2.5x more likely to convert to sales.
- Increase average order value and online sales conversions by up to 20%.
- Reduce labor costs by 50%.
- Increase CSAT by up to 20%.
- Reach and interact with consumers via website, mobile app, SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and more — creating a more personalized digital experience.
- Detect consumer intents and identify which conversations to automate.
- Easily build and tune AI-powered chatbots with an intuitive low code point-and-click interface.
- Engage in proactive, two-way conversations with customers for sales, care, and marketing use cases.
- Benchmark, monitor, and optimize operational, marketing, sales, and customer care KPIs in real time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
Documentation
Live Online
Videos

Conversational Cloud pricing information

Value for money

4.2

/5

39

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk
Value for money
#1
LiveAgent
Value for money
#2
LiveChat
Value for money
#3
Conversational Cloud
Value for money
#4

Conversational Cloud features

Functionality

4.3

/5

39
Total Features74 8 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Alerts / Escalation
Live Chat
Multi-Channel Communication

Functionality contenders

Zoho Desk
Functionality
#1
Zendesk
Functionality
#2
LiveAgent
Functionality
#3
Conversational Cloud
Functionality
#4

Conversational Cloud users reviews

Overall rating

4.4

/5

39

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

24

10

2

1

2

Pros
I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Cons
Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Overall rating contenders

Conversational Cloud
Overall rating
#1
Zendesk
Overall rating
#2
Zoho Desk
Overall rating
#3
LiveChat
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

My experience with Liveengage has been perfect.

Reviewed 3 years ago

Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

Pros

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

Cons

Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A better way to connect with web visitors.

Reviewed 3 years ago

LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

Pros

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Cons

It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Horrific customer service and stability

Reviewed a year ago

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.

Pros

Ease of use. Reporting package. Dashboard.

Cons

Customer service. Service outages. Glitches.

Vendor response

We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great software but could use some upgrades

Reviewed 2 years ago
Pros

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.

Cons

The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Vendor response

Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveEngage probably the best app for web chatting

Reviewed a year ago

Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even once.

Pros

- It is a great way to enable communication between customers and remote assistance. - Available to be used in multiple platforms. - Everything done through it can be tracked, monitored and measured. - It allows for customization of the general interface and also pre-written answers.

Cons

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in a way that it can label the chat with it. This can be really confusing when you have multiple chats opened named "visitor".

Vendor response

Thanks for taking the time to leave us a review. We're glad to help make your business more conversational and help provide more in-depth analytics to optimize your business and operations! There is a way to name your "visitor" to their actual name by connecting your sessions to your CRM, so we will be sure to reach out to you to help you set that up!

Conversational Cloud FAQs and common questions

Conversational Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Conversational Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Conversational Cloud supports the following languages:
English, Spanish


Conversational Cloud supports the following devices:
Android, iPhone, iPad


Yes, Conversational Cloud has an API available for use.


Conversational Cloud integrates with the following applications:
WhatsApp, NetSuite, Twitter, Salesforce Sales Cloud, SugarCRM, Facebook, Twilio, Instagram, Microsoft Dynamics GP, Zendesk


Conversational Cloud offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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