App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Conversational Cloud

AI-Powered Chatbots, Messaging & Live Chat for Businesses

Table of Contents

Is this product right for your business?

Find out with a

Conversational Cloud - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

What is Conversational Cloud?

LivePerson is a Conversational AI company leveraging more than 20 years of consumer intent data to power brand-to-consumer conversations. Using LivePerson’s Conversational Cloud, brands can move away from synchronous channels like voice and traditional live chat and engage with consumers on their time, in the channels they use every day like WhatsApp, Apple Business Chat, and many others. Whether a consumer is reaching out for product help, or a brand wants to start a proactive, two-way message about a sale or promotion, LivePerson’s Conversational AI allows brands to optimize sales, care, and marketing operations without sacrificing customer experience. Customers get a hyper-personalized experience, and brands get cost-saving efficiencies and improved customer LTV.

LivePerson’s cloud-based platform is accessible from any web browser, making for easy transitions in and out of remote work. The readily available suite of AI products includes an intent recognition and management platform, a low-code bot-building tool, a world-class NLU, and a robust analytics platform built on a first-of-its-kind, proprietary algorithm designed specifically to optimize messaging operations. Together, these tools and more enable brands to quickly automate high-volume inquiries and provide a consolidated view of the most popular two-way communication channels like Apple Business Chat, WhatsApp, social, SMS, email, and more.

LivePerson’s 18,000 global customers, including many Fortune 500 companies, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020.

Benefits of using Conversational Cloud

LivePerson helps you to:

- Generate higher qualified leads that are 2.5x more likely to convert to sales.
- Increase average order value and online sales conversions by up to 20%.
- Reduce labor costs by 50%.
- Increase CSAT by up to 20%.
- Reach and interact with consumers via website, mobile app, SMS, Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, and more — creating a more personalized digital experience.
- Detect consumer intents and identify which conversations to automate.
- Easily build and tune AI-powered chatbots with an intuitive low code point-and-click interface.
- Engage in proactive, two-way conversations with customers for sales, care, and marketing use cases.
- Benchmark, monitor, and optimize operational, marketing, sales, and customer care KPIs in real time.

Starting from

Per month

Alternatives with better value for money

Conversational Cloud's key features

Most critical features, based on insights from Conversational Cloud users:

Customizable Branding

4.0

(1)

Dashboard

5.0

(1)

Third-Party Integrations

0.0

(0)

Collaboration Tools

3.0

(1)

Reporting/Analytics

4.0

(1)

Predictive Analytics

3.0

(1)

All Conversational Cloud features

Features rating:

4.3

(40)

Activity Dashboard

(0)

AI/Machine Learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Automated Scheduling

(0)

Autoresponders

(0)

Canned Responses

(0)

Chat Transcript

(0)

Chat/Messaging

(0)

Chatbot

(0)

Churn Management

(0)

Code-free Development

(0)

Communication Management

(0)

Contextual Guidance

(0)

CRM

(0)

Customer Experience Management

(0)

Customer History

(0)

Customer Segmentation

(0)

Customizable Reports

(0)

Email Management

(0)

Event Triggered Actions

(0)

Feedback Management

(0)

File Sharing

(0)

For Developers

(0)

Geotargeting

(0)

Intent Recognition

(0)

Interaction Tracking

(0)

Knowledge Base Management

(0)

Knowledge Management

(0)

Live Chat

(0)

Mobile Access

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Multi-Channel Data Collection

(0)

Multi-Language

(0)

Natural Language Processing

(0)

Negative Feedback Management

(0)

Offline Form

(0)

Pre-Configured Bot

(0)

Proactive Chat

(0)

Real-Time Analytics

(0)

Real-time Consumer-facing Chat

(0)

Real-Time Monitoring

(0)

Real-Time Reporting

(0)

Reporting & Statistics

(0)

Screen Sharing

(0)

Search/Filter

(0)

Self Service Portal

(0)

Sentiment Analysis

(0)

Social Media Integration

(0)

Support Ticket Management

(0)

Survey/Poll Management

(0)

Surveys & Feedback

(0)

Text Analysis

(0)

Transcripts/Chat History

(0)

Transfers/Routing

(0)

Visual Analytics

(0)

Conversational Cloud alternatives

Conversational Cloud

4.4

(40)

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.2

Customer Support

4.3

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Birdeye

4.7

(668)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

HubSpot Service Hub

4.5

(178)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Conversational Cloud pricing

Value for money rating:

4.2

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Conversational Cloud integrations (17)

Top integrations

WordPress

Salesforce Sales Cloud

Conversational Cloud support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Chat

Training options

Webinars

Documentation

Live Online

Videos

Conversational Cloud reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.31/10

Rating distribution

Pros

“I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.”

Ashley B.

Underwriter

“The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.”

Basiirat A.

Customer Support Analyst

“Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.”

Alice B.

Cons

“Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.”

Michael B.

Marketing Manager

“Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.”

Conner C.

Business Analyst

“Terrible customer service - we were charged for months after closing the account.”

Erica B.

COO

Read all reviews

Conversational Cloud FAQs

Q. What type of pricing plans does Conversational Cloud offer?

Conversational Cloud has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Conversational Cloud?

Conversational Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Conversational Cloud support?

Conversational Cloud supports the following languages:
English, Spanish

Q. Does Conversational Cloud support mobile devices?

Conversational Cloud supports the following devices:
Android, iPad, iPhone

Q. Does Conversational Cloud offer an API?

Yes, Conversational Cloud has an API available for use.

Q. What other apps does Conversational Cloud integrate with?

Conversational Cloud integrates with the following applications:
WhatsApp, NetSuite, Twitter/X, Salesforce Sales Cloud, SugarCRM, Meta for Business, Twilio, Instagram, Zendesk Suite

Q. What level of support does Conversational Cloud offer?

Conversational Cloud offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

Related categories

Conversational AI Platform

Social Media Marketing

IT Ticketing Systems

Conversational Marketing Platform