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MyAlice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based help desk and customer communication software
Table of Contents
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MyAlice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
MyAlice overview
What is MyAlice?
MyAlice is a customer support and help desk platform designed to help growing eCommerce and direct-to-consumer (DTC) brands increase their sales and customer engagement. The platform centralizes interactions across multiple messaging channels, including WhatsApp, Line, Viber, Telegram, Facebook, and Instagram, allowing businesses to build long-lasting customer relationships.
The platform's key functionalities include conversational marketing, commerce, support, and care. Businesses can utilize organic entry points such as live chat or social chat widgets, as well as WhatsApp CTA buttons on Facebook and Instagram ads, to allow customers to discover and engage with the brand. The platform's automation capabilities enable businesses to manage orders, generate sales reports, and deliver personalized messages at key moments throughout the customer journey, such as cart recovery and order notifications. Additionally, the shared inbox, chatbot, and customer satisfaction reporting features provide businesses with robust conversational support and care tools.
Starting price
Alternatives
with better value for money
MyAlice’s user interface
MyAlice reviews
Overall rating
4.7
/5
17
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
12
5
0
0
0
Vikas P.
Digital Marketing Manager
Rocco C.
CEO
Verified reviewer
Anonymity request
Vikas P.
Digital Marketing Manager
Dave C.
Director
Rocco C.
CEO
Who uses MyAlice?
Based on 17 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
MyAlice's key features
Most critical features, based on insights from MyAlice users:
All MyAlice features
Features rating:
MyAlice alternatives
MyAlice
Starting from
No pricing info
Zendesk Suite
Starting from
39
Per month
LiveChat
Starting from
24
Per month
ISL Light
Starting from
34.90
Per month
MyAlice support options
Typical customers
Platforms supported
MyAlice FAQs
MyAlice has the following typical customers:
Small Business
These products have better value for money
Q. Does MyAlice offer an API?
No, MyAlice does not have an API available.
