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Nicereply vs Zonka Feedback Comparison

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Overview

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS...

Category Leaders

Zonka Feedback is a multi-channel survey & feedback platform which allows users to build survey forms, generate real-time...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

270

5

4

3

2

1

206

59

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

61

5

4

3

2

1

51

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

RB

Richard B.

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

EM

Emily M.

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

AR

Anonymous Reviewer

Pros

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder.
AvatarImg

Shefali V.

The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful.

TK

Tanya K.

The tool is very robust and easy to use. What I liked the most is the flexibility of the survey creator.

EA

Eric A.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

AR

Anonymous Reviewer

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

JP

Jillian P.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

AE

Alejandra E.

Cons

I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page.

JW

Jason W.

The inability to skip non relevant sections within a questionnaire.
AvatarImg

Megha V.

There is a small learning curve for the customization and implementation components, but that's hardly a negative.
AvatarImg

Todd T.

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features41
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Audience Targeting
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Management
  • Email Marketing
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Message Personalization
  • Mobile Coupons
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Total features78
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Audience Targeting
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Management
  • Email Marketing
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Message Personalization
  • Mobile Coupons
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multi-Location
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Pulse Surveys
  • Purchasing & Receiving
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SMS Messaging
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations38
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations18
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Nicereply logo

Nicereply

Works just as advertised

Reviewed 4 years ago
Pros

Adds value by doing just what it advertises. I don't really know what else to say as I have only been a user and not a reviewer.

Cons

Customers tend to only leave feedback when they're upset, which means that the feedback gets skewed by outliers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Nicereply logo

Nicereply

Pretty Good

Reviewed 4 years ago

Instant customer feedback

Pros

The customer can provide feedback which helps agents to see where if anything could have been done to help improve the overall experience.

Cons

Customers are able to take the survey as many times as they like for 1 interaction. The survey should be limited to once per interaction with the customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply logo

Nicereply

Fast feedback

Reviewed 4 years ago
Pros

Fast feedback. You can see and learn from the feedback you got on nicereply and implement that right away

Cons

I did not find any issue using this software at all. Everything works as I expected. Literally I can't anything to complain about

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Nicereply logo

Nicereply

Great product, even better support!

Reviewed 4 years ago

More actionable customer feedback!

Pros

NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up!

Cons

The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Nicereply

A great overall product has made interacting with our customer even easier.

Reviewed 4 years ago

Customer feedback and interaction.

Pros

Has great features and their support is great and friendly. I have never had a problem with anything on here.

Cons

none really. The software does everything we want it to do. In the past we had an issue with reviews being given to wrong people due to customer error, however, support was great in making sure we were able to reassign them!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Nicereply logo

Nicereply

Streamlined, easy-to-use and motivating platform for viewing my clients' feedback!

Reviewed 4 years ago

Valuable feedback AND motivation!

Pros

It's intuitive, uncomplicated, and motivating to use. The histogram and line graph showing trends over time are well-chosen and designed.

Cons

Honestly, it does what it needs to do very well. It would take someone cleverer than I to imagine a better version. It might be nice to save your own default preference for time span of the histogram you see when logging in, but that's incredibly minor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Nicereply logo

Nicereply

Effective to see customers hitting high numbers and even better when they leave nice comments.

Reviewed 4 years ago

It´s easy, feedback.

Pros

Allows me to see satisfaction and feedback from my clients which is awesome. Means that I am doing something right! Everybody loves good reviews after all.

Cons

If people hit low numbers they often don´t bother to write what exactly made them do it or they do it anonymously.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nicereply

Overall I'm really glad that Nicereply exists!

Reviewed 4 years ago

Quick, easy, actionable feedback!

Pros

Feels pretty lightweight and easy to use. Good, clean reporting. Does what it needs to do without anything getting in the way!

Cons

Had some issues with embedding properly in my email platform, which has resulted in a fair amount of anonymous results coming in, however this is likely partially on that platform and something getting stripped out in the code.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nicereply logo

Nicereply

Easy to implement and use, change to the API has made it tough to identify the rating origin

Reviewed 4 years ago

Customer feedback, team training

Pros

I like that this is easy to use for both my growing team and for our customers. Feedback is a crucial metric for our team and without NiceReply we'd have a tougher time scaling our training on communication best practices.

Cons

It's frustrating implementing the NiceReply snippet into our shared inbox (Front) signature. The snippet doesn't play nice with Gmail page breaks. I'm not entirely sure who this falls out. Additionally, some recent changes have made it difficult to identify the origin of the rating, taking away valuable information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nicereply logo

Nicereply

Seems Good

Reviewed 4 years ago
Pros

Great for getting feedback from clients. I get instant feedback when someone has reviewed me and it is quick and easy to see.

Cons

When sending an email through Front, the nicereply signature does not format correctly and instead, psuedo-code text is displayed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nicereply

What you need for customer surveys

Reviewed 2 years ago

I've signed up as paying customer. I like it.

Pros

Nicereply is straightforward. It's entirely focused on getting feedback from customers, in one of three types of customer feedback surveys. Because of that razor sharp focus, it's very easy to use and implement. We got actionable feedback from customers almost immediately.

Cons

Some of the things we needed to change required us to contact customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

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Nicereply

Amazing, simple software for CSAT

Reviewed 4 years ago

Getting reports, receiving feedback, monitoring performance!

Pros

I like that it's super easy to use and have a simple integration with Zendesk! It was seamless and stress free. I also like that I can pull report really easily understand the performance of my agents.

Cons

I don't really like its NPS software, I think it can be improved like Delighted where we can do timely send outs for the surveys

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Nicereply

Fast, easy, and reliable.

Reviewed 4 years ago
Pros

I enjoy that we can send emails asking for feedback for different intervals. Having a direct feedback built into the email signature is super handy too.

Cons

Sometimes the numbers are very granular, and we always need more options to see how these numbers relate to each other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nicereply

It's been simple and easy to use so far. I like the emojis and how instant feedback can be received.

Reviewed 4 years ago

A non-confrontational way to receive feedback and insight into my clients. It's not a long survey just a quick 2 step process.

Pros

How quickly we can receive feedback. It really helps to see how clients may feel when you are doing a really good job but never receive feedback.

Cons

Most people will only leave a review when they are upset. I believe the feedback will be biased but will look forward to see the end of month data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Nicereply

Good experience so far, but there are issues.

Reviewed 4 years ago
Pros

Easy to get feedback quickly from customers. Seems to integrate well with our email system. Allows customers to give further written feedback to expand upon their rating.

Cons

Maybe it is TOO simple. Having only three choices forces customers into a rating they might not necessarily have given (either good or bad). Plus, it asks customers how "nice" the chat was, but I find that they rate not based on how nice the reply was, but by whether they liked the information they got.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Nicereply

Easy to use CSAT

Reviewed 4 years ago

Easy and automated CSAT and qualitative feedback

Pros

I love that we are able to automatically, quickly, and easily get qualitative customer feedback through the CSAT from NiceReply. I love that the dashboard is so easy to use, and I also really like the Customer Service blog and find the content really high-quality.

Cons

Getting bad feedback that everyone can see! All kidding aside, there isn't much that I dislike but I do think there are opportunities for improvement in the way the dashboard data displays. Overall it's really fantastic though!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Easy Breezy!

Reviewed 4 years ago

Benefits of knowing how our customers feel about the customer service each of our agents provide.

Pros

Receiving feedback from our customers. This feedback is a great way of tracking how our agents are doing, inevitably to improve the service we provide to all our customers.

Cons

The way our agents are scored; it would be nice to have the in-betweens; the typical 1-to-10 would be nice!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Nicereply

Love the service.

Reviewed 4 years ago
Pros

It gives us a direct line for feedback from our customers on an individual basis. It lets us get feedback on a singular level as opposed to being graded as a whole

Cons

I don't care for the gap between scores I.E. 1/5/10 , it gives too much room for someone to score you poorly, when they may not always mean to

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

Friendly and essy to use!

Reviewed 4 years ago

We know how to improve our metrics and have a control of the customer satisfaction.

Pros

We can see the exact feedback provided by our customers and be able to track our progress. Aldo, we can compare the stats between our team mates and provide feedback to each other.

Cons

There's nothing I don't like! Nicereply has added great value to our team and lets us know what things we can improve and what we have to stop doing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nicereply

My thoughts on NiceReply

Reviewed 4 years ago

Through Nicereply, I am able to get feedback from my customers regarding their experience with my assistance. I've found that the feedback helps me perform better and provide better support.

Pros

I like that the interface is simple, and the software is easy to use. I also like that when a customer replies, you can access the particular ticket that you helped with through Nicereply. That keeps you from having to play a guessing game.

Cons

I do not have any cons with Nicereply. Very simple software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support