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Okendo vs TrueReview Comparison (2026)

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Good recommendations?

Okendo

TrueReview

Overview

Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

239

213

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

5.0

156

151

Value for money

Ease of use

Features

Customer support

94%

would recommend this app

Pros

“Beyond the product itself, [sensitive content hidden] and his team have been receptive to our customization requests and worked with us to tailor the experience to fit our brand and our users' needs.”

Cami C.

UX UI Designer

“On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams.”

Kyle J.

Director of Ecommerce

“The best way to go is to onboard across all products they offer because they are all related and can help each other out.”

Melanie L.

CEO

Pros

“I wish that you could have multiple users for free so that service people could send out a request to someone they helped over chat or phone.”

Chris C.

Marketing Manager

“We are using True Reviews to collect reviews from our B2C clients.”

Chris C.

Marketing Manager

“TrueReview's verified email domain for sending our email requests is a plus to ensure good deliverability.”

Chris C.

Marketing Manager

Cons

“The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics.”

Darren Y.

Sr. Digital Marketing Manager

“However, I find the installation process challenging due to the coding required, which does not align with my non-technical background.”

Kayla B.

Owner

“The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value.”

Jake M.

CEO

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”

Gina M.

Office Manager

“One main thing I do not like about True Review is the contract we have to get each customer to sign to be able to send SMS Message Review Links.”

Tania C.

Customer Service