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Olark vs Chatra Comparison (2026)

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Good recommendations?

Olark

Chatra

Overview

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. Use chatbot automation to automate FAQ answers.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

472

288

157

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.7

452

347

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.”

Cynthia B.

Client Care Representative

“This has been a long journey that keeps evolving and maturing with constant feedback and teamwork”

Cynthia B.

Client Care Representative

“It's cheap and serves a purpose when you're a start-up trying to save money.”

Leana Y.

Marketing Director

Pros

“The real-time chat helps us respond to customers quickly, and the interface is straightforward.”

Stephanie P.

CS Team Lead

“The auto-replies, which can be pre-typed for common questions, are amazing and save time for repetitive questions.”

Reema D.

Associate Director

“what i like most about this software is that if you have business your customers they can message you through their or through live chat so you can help them if they need anything or if they have a question for you.”

marisol h.

herbalife

Cons

“Tried it on Trial, didn't like it, because can'tbe online all the time, because they don't have an app for mobile.”

Nick M.

BDM

“Not good analys and didn't like the chat module.”

Nick M.

BDM

“The interface's colors can be frustrating.”

Bİ

Betül İ.

Organizator

Cons

“the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify).”

Stuart B.

Company Director

“The free trial didn't give an enough amount of time to test how this software would work for me.”

Edward S.

Walmart associate